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Lucas Smith Chrysler Center
Festus, MO
472 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009.
The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers.
Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves."
About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services
We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above.
Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 472 reviews
January 09, 2018
Had a great experience with Alex. Alex took the time to show us details of the Jeep. How things work.Told us about the service department. About our 4 oil free oil changes with the Jee Alex took the time to show us details of the Jeep. How things work.Told us about the service department. About our 4 oil free oil changes with the Jeep. More
by Kecksteinjr
Employees Worked With
Alex Griffin
January 05, 2018
Rating of purchase experience The salesman was excellent and not pushy. The transaction went smoothly with a loan that has a reasonable interest rate. It was overall a great expe The salesman was excellent and not pushy. The transaction went smoothly with a loan that has a reasonable interest rate. It was overall a great experience. More
by Dmj
Employees Worked With
Alex Griffin
December 28, 2017
Great! Friendly and fair, not aggressive and annoying. Very patient and eager to answer any questions we had. A great experience throughout our purchase. W Friendly and fair, not aggressive and annoying. Very patient and eager to answer any questions we had. A great experience throughout our purchase. We love our jeep. Thanks Rick Lucas! More
by Abicejeep
Employees Worked With
Rick Lucas
December 27, 2017
Complicated made simple Buying a vehicle these days can really be confusing & frustrating, but Rick made my experience comfortable & simplified. He took time to answer any qu Buying a vehicle these days can really be confusing & frustrating, but Rick made my experience comfortable & simplified. He took time to answer any question I had, as well as explaining things that I hadn’t thought of asking about. Thanks More
by Rickfrl
Employees Worked With
Rick Lucas
December 12, 2017
Scott Boyer Salesman of the Year Over the last few months (like 6) I've come in and looked for the perfect vehicle to purchase. Each time Scott took his time to show me exactly what I Over the last few months (like 6) I've come in and looked for the perfect vehicle to purchase. Each time Scott took his time to show me exactly what I was looking for. Never making me feel as though I was wasting his time. I told him my last experience at the twin city Toyota dealership and he calmed my fears by being honest and upfront. Never felt as though I was being taken to the cleaners with a new car purchase. He was always very professional and courteous. Thank you very much Scott. I will definitely be back in the future should I need another vehicle. More
by T4gwinger
Employees Worked With
Scott Boyer
December 11, 2017
Exceptional Experience... more than once! I purchased a Traverse from Alex Griffin this past September, and I can't say enough about my experience. He was very friendly and easy-going. He answ I purchased a Traverse from Alex Griffin this past September, and I can't say enough about my experience. He was very friendly and easy-going. He answered all of my questions and sought out others to answer questions he wasn't certain of. After purchasing my vehicle I had a few issues that needed to be repaired; I contacted the dealership and was immediately scheduled for a repair, with a loaner car provided to prevent any inconvenience of my personal time. I was very appreciative of this option, as well as the swift response and action to resolve my concerns. The employees at Lucas-Smith have earned a loyal customer, in addition to a very pleased Traverse owner! More
by Sharee chambers
Employees Worked With
Scott Boyer, Alex Griffin
December 07, 2017
Very satisfied. We are repeat customers of Scott Boyer simply because he is knowledgeable and works toward getting you the best deal to meet your needs. We would defi We are repeat customers of Scott Boyer simply because he is knowledgeable and works toward getting you the best deal to meet your needs. We would definitely recommend him and this dealership. We felt all warranties were fully explained, financing procedures, and what could be expected from their service department. We look forward to enjoying our new vehicle and having our service needs provided by Lucas-Smith Dodge. We haven't required service at this time so I will not rate at this time. The vehicle purchase process, however, went very smoothly. Thanks again Scott. More
by carolyn willett
Employees Worked With
Scott Boyer
November 28, 2017
Best car dealership experience Our sales associate, Alex Griffin, was a pleasure to work with. He took the time to answer all our questions thoroughly. He is very knowledgeable of h Our sales associate, Alex Griffin, was a pleasure to work with. He took the time to answer all our questions thoroughly. He is very knowledgeable of his product and is a no pressure sales person. Our finance lady was very friendly and helpful. ( another no pressure person at the dealership). She has a great personality. The sales manager took the time to sit with us in the car and go over some of the features the car has and the service the dealership has to offer. This has been a very good experience so far. More
by Jeeper3
Employees Worked With
Alex Griffin, Jessica Barnett
November 27, 2017
2017 Ram Big Horn Great experience! Rick Lucas is a true professional. I would highly recommend you talk to him for your automotive needs. He’s a “no pressure” guy. I Great experience! Rick Lucas is a true professional. I would highly recommend you talk to him for your automotive needs. He’s a “no pressure” guy. I felt totally relaxed working with him. More
by rcger
Employees Worked With
Ms. Forrester in Finance Dept. Very professional and organized. , Rick Lucas
November 26, 2017
More than satisfied! Amazing customer service, very helpful and never once felt pressured to make a purchase. My needs came before making the sale which is rare for a deal Amazing customer service, very helpful and never once felt pressured to make a purchase. My needs came before making the sale which is rare for a dealership. Everyone there was very welcoming and friendly. They were all willing to work with me to get me to where I needed to be for my new vehicle and never pushed me to pay more than I was wanting. in the future this is where I’ll take my business! More
by Bekahpashia
Employees Worked With
Jackie Forrester, Chris Smith
