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Lucas Smith Chrysler Center
Festus, MO
479 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 479 reviews
March 23, 2019
Great experience. Will be back here for our next car purchas After searching out several different trucks at many other dealerships i could not make a deal with anybody. Sales people were too busy to sit down wi After searching out several different trucks at many other dealerships i could not make a deal with anybody. Sales people were too busy to sit down with us. Incentives advertised on their internet pages did not apply in our situation. Low trade in offers from some dealers. But then i found a new Ram truck online at Lucas Smith and decided to stop and have a look. Rick (our salesman) helped me get into the truck i wanted at the advertised price with a great trade in value thanks also to Pete. Should have saved the headaches elsewhere and went to these guys first. Won't make that mistake next time. More
by RamFan
Employees Worked With
Jackie Forrester (finance), Pete Chinetti, Rick Lucas
March 21, 2019
Friendly staff and great service It was time to get my wife a new car so I went back to Lucas Smith. This is the 3rd one in 2 years. Staff is always friendly and helpful. Thanks Alex It was time to get my wife a new car so I went back to Lucas Smith. This is the 3rd one in 2 years. Staff is always friendly and helpful. Thanks Alex and Jackie and everyone there at Lucas Smith More
by Bikerbronco
Employees Worked With
Jackie Forester, Alex Griffin, Customer Service
March 19, 2019
Very pleasant car buying experience Jessica and everyone there was very courteous and helpful. Very low pressure buying experience. I would recommend these folks to anyone wanting to p Jessica and everyone there was very courteous and helpful. Very low pressure buying experience. I would recommend these folks to anyone wanting to purchase a new vehicle. More
by med
Employees Worked With
Jessica Barnett
March 15, 2019
Great experience as always This is the 4th vehicle that I have purchased from here. I wouldn’t go any other place. Ask for Pete he’s great to work with, always friendly, always This is the 4th vehicle that I have purchased from here. I wouldn’t go any other place. Ask for Pete he’s great to work with, always friendly, always has a smile on his face. More
by mbirney
Employees Worked With
Pete Chinetti
March 14, 2019
Easy, quick process No pressure sale, informed and helpful salespeople. Worked fast to get us the best deal on the car we wanted and included some extras we wanted. No pressure sale, informed and helpful salespeople. Worked fast to get us the best deal on the car we wanted and included some extras we wanted. More
by mj2010
Employees Worked With
Jackie in financing , Doug Marler
March 10, 2019
Rating of two employees. Carol- is the sweetest receptionist ever, she’s pleasant, her smile is infectious and she treats everyone with respect. Pete- Most professional and f Carol- is the sweetest receptionist ever, she’s pleasant, her smile is infectious and she treats everyone with respect. Pete- Most professional and friendly of the sales team. His accommodations were pure profection. He treated me like family without even knowing me. More
by Dmomma
Employees Worked With
Carol Chandler , Pete Chinetti
March 07, 2019
Buying a rt challenger Was very friendly did it all by email cause of the hrs i work. Was very help full and not pushy. Helped me with everything. I asked . Had on req Was very friendly did it all by email cause of the hrs i work. Was very help full and not pushy. Helped me with everything. I asked . Had on request about fixing window tint and they r going to do it ..i am very pleased with the dealership and salesman would tell my friends to buy there More
by Purple rt challenger
Employees Worked With
Alex Griffin, Jessica Barnett
March 04, 2019
Great and friendly service Walking into the lot I've always despised the overly friendly sales men. But here it was more tell me what you what and I'll tell you if have it. I ga Walking into the lot I've always despised the overly friendly sales men. But here it was more tell me what you what and I'll tell you if have it. I gave the details and interests, and I was shown what was available, and left to my own accords and when I made my decision, they provided answers to the questions I had and made smooth fast work of my financing and got me out the door with no head aches or pushy you have to have this as well spiels More
by Winton
Employees Worked With
Alex Griffin
March 01, 2019
Not your average dealership. Going to a dealership to buy a car is never on my list of things I love to do. The back and forth numbers game, the way most salesmen talk to me becau Going to a dealership to buy a car is never on my list of things I love to do. The back and forth numbers game, the way most salesmen talk to me because I’m a woman, or trying to talk me Into something I don’t want. Lucas Smith did none of those things! We worked with Alex, who took his time to understand WHY my husband and I were trading in our Yukon and looking for a Cherokee. At one point our eyes caught a great looking Grand Cherokee, and instead of letting my husband try and justify buying it, he was great at keeping us on track with purchasing the best vehicle for US, When we finally found the Cherokee we wanted it came time for the dreaded “numbers talk”. We told them where we needed to be on payments and they went to work. Pete came over and talked numbers and they just weren’t where we needed them. This was on a Saturday at 5pm so all banks were closed. There was no pressure when we said no, and Alex and Pete ASKED if we could continue working numbers on Monday, the never assumed anything. Monday rolled around and Alex was on the phone first thing with my husband working different incentives to make everything work, and he did! Alex and Pete worked their tales off getting us where we needed to be! Monday evening we are on our way to the dealership to sign for our new Cherokee and a family emergency happens for the finance lady. No biggie, family come first, we will just come back Tuesday to get the car and sign, right? NOPE! They told us they promised the car today, and told us to come get it! They put dealer tags on it and let me drive it off the lot. Alex and Pete worked their butts off to get us in the best Jeep for our family. They really care about people here and treat you as such. When I’m ready to trade my Cherokee on for a Grand Cherokee, there is no other dealership I will go to. More
by Meggers613
Employees Worked With
Pete Chinetti, Alex Griffin
February 24, 2019
Professional, attentive, respectful, fair The entire process of purchasing a new vehicle with our trade in, was smooth and, quite frankly, easy. The sales rep was thoughtful, accommodating an The entire process of purchasing a new vehicle with our trade in, was smooth and, quite frankly, easy. The sales rep was thoughtful, accommodating and extremely insightful and helpful. The entire transaction was handled respectfully and politely: there was absolutely no “high pressure, low balling” games or gimmicks. The entire staff was friendly, supportive and available. I felt that my business was appreciated. More
by Terry
Employees Worked With
Pete Chinetti, Doug Marler
