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Lucas Smith Chrysler Center

Festus, MO

4.8
472 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009. The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers. Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves." About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you. Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above. Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
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1600 Parkway W

Festus, MO

63028

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Showing 472 reviews

October 29, 2019

Best car buying experience I have nothing but great things to say about Alex and the Lucas smith team. I came in with some pretty tough conditions to meet and they met and excee More

by Zachperry90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Griffin
Oct 29, 2019 -

Lucas Smith Chrysler Center responded

Thank you for the five stars, Zach! We are so glad to see that Alex and the team went the extra mile and exceeded your expectations. If there is anything else we can do for you, please be sure to let us know.

October 28, 2019

Had a very good experience at this dealership being young as I am and not having much credit history they worked with me very well and got me into a good reliable vehicle and gave me a good price on my trade More

by Matt
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Marler
Oct 29, 2019 -

Lucas Smith Chrysler Center responded

Hi Matt, Thank you for taking the time to write a review. We are beyond ecstatic to learn Pete and Doug were there to get you into a great vehicle. We hope you continue to love your brand new ride, and if there is anything else we can do for you please let us know.

October 24, 2019

Doug Marler our sales person provided excellent help! We are very grateful for the knowledge that Doug Marler provided us in our journey to purchase this 2019 2500 Ram truck. From the moment we introduce More

by mgs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Forrester, Doug Marler
Oct 24, 2019 -

Lucas Smith Chrysler Center responded

Thank you for the great review! We are so pleased to see that Doug's exceptional service made such a memorable impression on you! We truly appreciate your recommendation; congratulations on your new 2500 Ram!

October 23, 2019

Loving my Jeep Lucas smith Chrysler is an amazing dealership. I have purchased 3 vehicles from them and the experience has always been smooth and easy. The sales tea More

by "HELLO"
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Griffin, Rick Lucas, Doug Marler
Oct 23, 2019 -

Lucas Smith Chrysler Center responded

Hi there, thank you so much for the great review! We are so pleased to hear Pete, Alex, Doug, and Rick have given you outstanding service. It was a pleasure working with you. We look forward to working with you again in the future!

October 20, 2019

Good experience I had a good experience picking and getting my new Jeep rick was not pushy which I like. The purchase was easy and no complications. The only think w More

by Cherokee owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie at finance, Rick Lucas
Oct 21, 2019 -

Lucas Smith Chrysler Center responded

Hi Lucas, Thank you for taking the time to share your experience and we wish you congratulations on your Jeep! We appreciate the recommendation. Let us know if we can assist you with anything else. We are always happy to help.

October 19, 2019

Great Experience! Doug was nothing but helpful with getting us in our new jeep! Everyone was there was honestlu helpful and even the owner came in to say hi to us. A gr More

by HD13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Marler
Oct 20, 2019 -

Lucas Smith Chrysler Center responded

Congratulations on your new Jeep! We are delighted to learn of your satisfaction with your experience because our team always strives to provide excellent care. Thank you for your review and let us know if we can do anything else for you.

October 18, 2019

So pleasant! Rick helped make our buying experience and trade-in so easy and smooth!! Would definitely recommend them if you are looking for a new vehicle! More

by Jessica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Lucas
Oct 19, 2019 -

Lucas Smith Chrysler Center responded

Jessica, We will make sure to pass this review along. Thank you for taking the time to write and give us the 5-stars. Come back and visit us any time, Rick will be glad to assist, as always!

September 30, 2019

Doug marler was great at helping me out! I knew I wanted a jeep but wasnt sure which one. He let me drive a bunch. I went with a grand Cherokee which i love. There was a minor scratch on the radio console a More

by Brandymarie
Recommend Dealer
Yes
Employees Worked With
Doug Marler
Sep 30, 2019 -

Lucas Smith Chrysler Center responded

Thank you for the great review, Brandy! We are so glad to see that Doug's outstanding service and patience made you feel so at home. Congratulations on your purchase; please come back at any time.

September 27, 2019

Very disappointed Let me start with I have bought several vehicles from Alex we were happy so I went back a month after buying my wife a new 2019 Durango I purchased a More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Griffin
Sep 27, 2019 -

Lucas Smith Chrysler Center responded

Scott, I regret to learn about any miscommunication regarding the radio's compatibility with your phone. Our goal is to provide honest service to all of our guests; it is never our intention to mislead anyone in any way. Please reach out to me at your own convenience so that we can further discuss and address your concerns. I look forward to hearing from you. Best, Pete Chinetti Sales Manager 636-933-5000

September 25, 2019

Loved working with Alex again! We went back to Lucas Smith a second time and this experience was just as good as the first. They made buying a truck easy. We didn't have to wait all More

by Ssadler123
Recommend Dealer
Yes
Employees Worked With
Alex Griffin
Sep 25, 2019 -

Lucas Smith Chrysler Center responded

Thank you for the positive feedback, Scott and Susan! We are happy to know that you have had good experiences with us. It is great that our team helped make your recent car buying experience easy, especially with the help of Alex who was wonderful to work with. We value your business and we hope to see you again soon. Enjoy your truck!

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