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Lucas Smith Chrysler Center
Festus, MO
472 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009.
The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers.
Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves."
About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services
We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above.
Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 472 reviews
January 07, 2020
fabulous doug was an excellent salesman to work with. his expertise was great i would recommend him very highly so far love my new jeep looking forward doug was an excellent salesman to work with. his expertise was great i would recommend him very highly so far love my new jeep looking forward to working with service on oil changes etc More
by shergielow
Employees Worked With
Doug Marler
January 04, 2020
Have bought 8 cars in 25 years at this dealership - always professional with exceptional service from sales to the service department. Will be using them again in the future! Rick Lucas always takes always professional with exceptional service from sales to the service department. Will be using them again in the future! Rick Lucas always takes great care of us - is helpful and ensures we get what we need More
by Jim
Employees Worked With
Rick Lucas
December 29, 2019
2020 Chrysler Pacifica Purchase Pete was absolutely excellent to work with. Wasn't pushy like most salesman and very straight forward. Would recommend him to anyone. Made the sale v Pete was absolutely excellent to work with. Wasn't pushy like most salesman and very straight forward. Would recommend him to anyone. Made the sale very flawless. More
by jpherzog
Employees Worked With
December 07, 2019
Wonderful! The salesman, Pete, was top-notch. A great help! He was very polite, and very patient, with me. Also, a good deal. A super experience! The salesman, Pete, was top-notch. A great help! He was very polite, and very patient, with me. Also, a good deal. A super experience! More
by rikki47
Employees Worked With
November 25, 2019
Ram Limited I recently got the itch to trade my existing truck and upgrade to something different. I have been primarily a Ford guy in the past but the same ole I recently got the itch to trade my existing truck and upgrade to something different. I have been primarily a Ford guy in the past but the same ole wasn't blowing my skirt up any more. My intention was to test drive something at LS just to see what else was out there and then try to find it at a bigger dealership for a cheaper price. After driving the 2019 Ram Limited I was hooked. Ram finally stepped up their game and became not only a contender but a front runner in the truck market. I was very impressed. On top of that, Doug, my salesman was just a really good dude. I never like car salesman, I just act nice to get it over with, but I actually liked Doug. He was patient, respectful, knowledgeable and not pushy at all. If I get another Ram product he will be my guy for sure. Oh, and I feel like I got a heck of a deal so I decided to keep it local. Win across the board. More
by TMS
Employees Worked With
Doug Marler
November 25, 2019
Great experience Doug and the team made my very first car purchase very comfortable and smooth. Will come back again in the future! :) I absolutely love my Challenger! Doug and the team made my very first car purchase very comfortable and smooth. Will come back again in the future! :) I absolutely love my Challenger! Thanks again! More
by t.cathey
November 20, 2019
Long Drive, Good Deal I recently traded a 2016 Ram Rebel on a 2019 Dodge Durango R/T. I reached out to the dealership via Cargurus. Alex promptly reached out to me. We sche I recently traded a 2016 Ram Rebel on a 2019 Dodge Durango R/T. I reached out to the dealership via Cargurus. Alex promptly reached out to me. We scheduled an opportunity for me to look at the vehicle and ran the numbers. I purchased the vehicle shortly afterwards. I am very happy with the service I received from Alex and the numbers were good based on comparisons I could find. I drove an hour to get to them and it was worth my time. I apologize for not remembering the woman I did the sales paperwork with, but she was also very friendly and helpful. This is about my 9th Dodge/Chrysler product I have purchased in 20 years (former spouse and mine) and I would rate this experience among the best. More
by midwesternguy
Employees Worked With
Alex Griffin
November 13, 2019
Worked Above & Beyond to Find My Vehicle! Doug worked very hard to find the exact vehicle I was looking for, even though it was a week-long process! He restored my favorable opinion of this d Doug worked very hard to find the exact vehicle I was looking for, even though it was a week-long process! He restored my favorable opinion of this dealer (that the Service Dept. totally DESTROYED!) I'd certainly buy from them, but I STILL won't deal with their incompetent (read: LAZY) service dept. More
by steffenst
Employees Worked With
Doug Marler
November 10, 2019
first/ second New Car ever bought very good experience trading off My first ever new car(2018 jeep Cherokee) bought last year for Our new 2019 renegade. service and facility is great. very good experience trading off My first ever new car(2018 jeep Cherokee) bought last year for Our new 2019 renegade. service and facility is great. its not their fault Chrysler quality is still sub par after all these Years More
by Second chance
Employees Worked With
Alex Griffin
