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Lucas Smith Chrysler Center
Festus, MO
472 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009.
The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers.
Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves."
About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services
We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above.
Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 472 reviews
February 06, 2020
Straight Forward, No Pressure, Good Knowledge Always have loved Lucas Smith, including their honest service department. Jessica was very knowledgeable and friendly. Jackie and everyone we worked Always have loved Lucas Smith, including their honest service department. Jessica was very knowledgeable and friendly. Jackie and everyone we worked with was great. Love the service department guys too! More
by mrdoenges
February 02, 2020
Very quick and easy purchase. Straight to the point. No smoke and mirror show. Great customer service. They don’t play the number game. Very simple and enjoyable experience. smoke and mirror show. Great customer service. They don’t play the number game. Very simple and enjoyable experience. More
by dodge_sst98
Employees Worked With
January 30, 2020
We just bought our 2020 Jeep Cherokee from Lucas Smith Chrysler Center last week. Doug Marler was our salesman and was awesome to work with! From start to finish he took time and answered all the question Chrysler Center last week. Doug Marler was our salesman and was awesome to work with! From start to finish he took time and answered all the questions we had. Before we were ready to drive away he sat in our Jeep with my husband and I for at least 20-30 minutes showing us all the things the computer is capable of doing etc. If we had to buy again, we would definitely go back! Thank you Doug for all your help! More
by babjhb1996
Employees Worked With
Doug Marler
January 29, 2020
just a great bunch of people, sales and service anytime I need a car or truck I know lucas smith Chrysler center will go out of their way to help me. that is the reason I have been doing business t anytime I need a car or truck I know lucas smith Chrysler center will go out of their way to help me. that is the reason I have been doing business there since 1985. More
by dblanger46
January 26, 2020
Sales experience was very easy, purchased a 2017 Ram Purchased a 2017 Ram. Dropped by dealer just to check out and spoke with Doug. Presented him with what I was looking for and what I wanted. Later that Purchased a 2017 Ram. Dropped by dealer just to check out and spoke with Doug. Presented him with what I was looking for and what I wanted. Later that day I e-mailed Doug and asked if I added some new parts would they throw in a feature for free. Doug responded later he could do the deal I was asking for and gave me an out the door price with NO haggling. Stopped by several days later and drove the truck, very much liked it and started the process to purchase. Everybody there was very easy to deal with. Offered numerous options to purchase and we finished the deal. I would recommend the dealer for a vehicle purchase with NO pressures at any time. More
by 999999
Employees Worked With
Alex Griffin, Doug Marler
January 23, 2020
Very good experience! Doug was extremely helpful. Very easy to contact and very responsive to all my questions. Had the car pulled up and ready for me to drive the day I Doug was extremely helpful. Very easy to contact and very responsive to all my questions. Had the car pulled up and ready for me to drive the day I came down to check it out. When we came back a week later to purchase the car, the process was smooth and easy. Paperwork was done quickly and the financial person was awesome as well. Overall it was very good experience! Susan Eggering More
by seggering
Employees Worked With
Doug Marler
January 17, 2020
Purchase of 2020 Jeep Grand Cherokee Our 2013 Grand Cherokee had almost 140000 miles so my wife and I started looking at a replacement. We did some online shopping/pricing and went to Luc Our 2013 Grand Cherokee had almost 140000 miles so my wife and I started looking at a replacement. We did some online shopping/pricing and went to Lucas-Smith to look and get the oil changed on the 2013. We sat down with Butch and told him we were looking to trade. He showed us various options and we took the one we selected for a drive while Butch checked out our 2013. We came back, looked at his figures and made the deal. We have always been treated fairly by Butch and his team, both sales and service, and will continue to do business with them. More
by dalew
Employees Worked With
Butch Lucas, Rick Lucas
January 11, 2020
We had an awesome experience buying our Cherokee at Lucas Smith. Doug Marler was absolutely great finding us the vehicle we wanted! We are 100% satisfied with the whole process. Smith. Doug Marler was absolutely great finding us the vehicle we wanted! We are 100% satisfied with the whole process. More
by racing9wood
Employees Worked With
Doug Marler
January 08, 2020
Ram 1500 great deal Jessica, was so nice and helped us in every way we asked, stopped by to look at new Jeep (which we did) very nice. But in show room was the 2019 Ram 1 Jessica, was so nice and helped us in every way we asked, stopped by to look at new Jeep (which we did) very nice. But in show room was the 2019 Ram 1500 it was marked down to a great price, so off to the dealing- give me the trade in (blue book) you know and low loan rate (got trade and 0% so now we have picked up 2nd Ram from Lucas Smith. More
by Ramjet
Employees Worked With
Jessica Barnett
