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Lucas Smith Chrysler Center
Festus, MO
472 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009.
The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers.
Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves."
About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services
We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above.
Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 472 reviews
April 15, 2020
Pete,Obviously you are not looking for a long Pete, Obviously you are not looking for a long relationship with me. We had a $1000 discrepancy on the final price and you did nothing to rectify it Pete, Obviously you are not looking for a long relationship with me. We had a $1000 discrepancy on the final price and you did nothing to rectify it or even call me back. I noticed the error too late to walk away from the deal but I wont make that mistake again. I was a loyal customer More
by scpinkley
Employees Worked With
March 29, 2020
Awkard time to purchase vehicle, but Doug made it easy!! Doug was awesome! It was a different kind of purchase style for sure with COVID19, but Doug did a great job of taking care of us and making us feel co Doug was awesome! It was a different kind of purchase style for sure with COVID19, but Doug did a great job of taking care of us and making us feel comfortable while social distancing. He was great to work with and very personable. Financial staff made sure to re-clean her office before we came in. She was great too.Hands down, next car is from Doug and Lucas Smith. Thanks Doug, we love our Journey. More
by dennis.spiro
Employees Worked With
Financial lady, sorry don't remember name, she was , Doug Marler
March 29, 2020
Great Dealship Pete and the staff always takes great care of the wife & I! Purchased several vehicles from Lucas Smith over the years! FCA is being a little picky on Pete and the staff always takes great care of the wife & I! Purchased several vehicles from Lucas Smith over the years! FCA is being a little picky on the word count! LOL More
by wfaries64
Employees Worked With
March 05, 2020
Very helpful! Doug was great he explained everything to us. He sat down and made sure we were getting the best deal possible. They made sure we didn’t wait long and got us out fast. us. He sat down and made sure we were getting the best deal possible. They made sure we didn’t wait long and got us out fast. More
by Hunterj
Employees Worked With
Doug Marler
March 02, 2020
Easy and enjoyable I had a very pleasant experience when trying to find the right car for me and my family. Brad Smith was the one that helped me through the process. He I had a very pleasant experience when trying to find the right car for me and my family. Brad Smith was the one that helped me through the process. He was honest and professional throughout my car buying adventure. When my spouse will be in need of a new car, we will be going back! More
by Lewis P
Employees Worked With
Brad Smith
February 21, 2020
Shout out to the Lucas Smith Team!! I just wanted to say that my experience was great and everyone was easy to work with on my trade-in/purchase. I’m absolutely loving my new to me Dodge Durango. Thank you that my experience was great and everyone was easy to work with on my trade-in/purchase. I’m absolutely loving my new to me Dodge Durango. Thank you all very much! More
by Susanthrasher
Employees Worked With
Jackie, Brad, Alex Griffin
February 17, 2020
Respectful and professional Alex was professional and very helpful with what I wanted in a vehicle. He guided me to all the information that I needed to make my decision. Very kn Alex was professional and very helpful with what I wanted in a vehicle. He guided me to all the information that I needed to make my decision. Very knowledgeable. With so much information out there it can get overwhelming. Alex made my decision making easy, and with confidence. I love my new Jeep! More
by Gina G
Employees Worked With
Alex Griffin
February 15, 2020
Doug Marler did a awesome job helping us. Very professional for sure. I would recommend buying from him. He will help you any way possible. He wants to make sure you get what you want. He is very professional for sure. I would recommend buying from him. He will help you any way possible. He wants to make sure you get what you want. He is very knowledgeable about the functions of the vehicles. More
by Jsbacon
Employees Worked With
Doug Marler
February 13, 2020
Was looking for a truck. Jessica helped us find a Ram Laramie that we loved and at the price we could afford. All the people there were great to work with and made the process easy. Laramie that we loved and at the price we could afford. All the people there were great to work with and made the process easy. More
by buckieelliott
Employees Worked With
Jackie Forester, Jessica Barnett
February 12, 2020
Easy to deal with, no pressure sales Alex helped us understand exactly which model Pacifica we needed for our family. Once we made the decision to purchase, the employees had our paperwor Alex helped us understand exactly which model Pacifica we needed for our family. Once we made the decision to purchase, the employees had our paperwork completed and we were out of there in about an hour. Easiest car purchase I have ever made! More
by Jenny
Employees Worked With
Alex Griffin
