Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lucas Smith Chrysler Center
Festus, MO
472 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009.
The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers.
Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves."
About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services
We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above.
Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 472 reviews
July 09, 2020
Alex was great to work with. Not only did he work with me to get me in the car I always wanted but the whole purchase was painless. It was the quickest I ever bought a new car! Big thanks to Jackie in finan to get me in the car I always wanted but the whole purchase was painless. It was the quickest I ever bought a new car! Big thanks to Jackie in finance as well! More
by Meldina1981
Employees Worked With
Jackie , Alex Griffin
July 08, 2020
Doug Marler was great to deal with in the purchase of our new Jeep Cherokee! Thank you Lucas Smith Chrysler Center for being so awesome! ⭐️⭐️⭐️⭐️⭐️ new Jeep Cherokee! Thank you Lucas Smith Chrysler Center for being so awesome! ⭐️⭐️⭐️⭐️⭐️ More
by Gary&Loretta
Employees Worked With
Doug Marler
July 07, 2020
Always a great experience working with Alex. This was my 3rd car I have bought from him. Thank you for making it a painless experience and getting the purchase done fast. 3rd car I have bought from him. Thank you for making it a painless experience and getting the purchase done fast. More
by GoldsBrett
Employees Worked With
Alex Griffin, Doug Marler
July 01, 2020
Leased a Gladiator Overland from Lucas Smith Jeep Very Happy Alex very nice to work with very knowledgeable eager to please customer Pete bent over backwards to earn my business special thanks to Pete Happy Alex very nice to work with very knowledgeable eager to please customer Pete bent over backwards to earn my business special thanks to Pete for going above and beyond More
by larryshobe4
Employees Worked With
Alex and Pete
July 01, 2020
New Chysler Pacifica My wife and I were in the market for a minivan, and our experience with Doug could not be better. Doug took the time to explain a lot of the features My wife and I were in the market for a minivan, and our experience with Doug could not be better. Doug took the time to explain a lot of the features of the Pacifica to us, and when we made the decision to move forward was very responsive in getting all of the necessary paperwork going for financing. Due to the timing of when we got the car, finance was not available that weekend so we were going to do final paperwork the following Monday. In that timeframe we realized the van did not have the media package included, so when I came in on Monday I asked Doug a few questions around that package and another vehicle on the lot that had it included. Doug was incredibly helpful and reactive and we were able to work up a new deal/paperwork for the vehicle that had the media package included. Doug was far and above the best salesperson I've worked with when purchasing a new vehicle. He was flexible and friendly and answered all the questions we had about both the original and new vehicles, and was incredibly responsive when we changed directions on which vehicle we went for. More
by Todd Harmon
Employees Worked With
Doug Marler
June 25, 2020
After spending 3 consecutive days at Lucas Smith trying to find the perfect SUV, they came through for the win! Brad went above and beyond to get me what I needed and on budget. I also very much appreciate to find the perfect SUV, they came through for the win! Brad went above and beyond to get me what I needed and on budget. I also very much appreciated Jackie in financing taking her time to make sure I understood all my warranties and what I was paying for. There’s no doubt in my mind that I’ll be a returning customer for years to come. :) More
by Storykid41
Employees Worked With
Brad Smith. Jackie (financing)
June 17, 2020
Wonderful price on new truck! Doug Marler (and Pete) great to work with. No pressure very relaxed transaction. Fairly painless as far as new truck purchases go, haha. great to work with. No pressure very relaxed transaction. Fairly painless as far as new truck purchases go, haha. More
by missritab59
June 11, 2020
I’ve been doing business since my first vehicle in 1984. Knowledgeable salespeople and no high-pressure sales. They’ve been in business for a long time for a reason. Dealership recommended. Knowledgeable salespeople and no high-pressure sales. They’ve been in business for a long time for a reason. Dealership recommended. More
by djh58
Employees Worked With
Rick Lucas
June 07, 2020
Great/grateful experience in car buying! This is our second Jeep Wrangler and the buying experience was absolutely fantastic! Alex and Jackie mad the process so much easier than any previous This is our second Jeep Wrangler and the buying experience was absolutely fantastic! Alex and Jackie mad the process so much easier than any previous buying. Alex even managed to get me more on my trade in which cinched the deal. My initial contact was through the internet late on Thursday night. By 9:30 Friday morning, Alex had contacted me and we made arrangements to meet. That was that! We came home with our new Wrangler! Thank you Alex and Jackie! More
by lenroe15
Employees Worked With
Jackie, Alex Griffin
