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Lucas Smith Chrysler Center
Festus, MO
472 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009.
The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers.
Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves."
About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services
We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above.
Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 472 reviews
September 05, 2020
I was Pleased with the attention Alex gave to us.He was I was Pleased with the attention Alex gave to us.He was very helpful and attentative. The Finance Lady (I cant Remember her name) was Helpful, fast , I was Pleased with the attention Alex gave to us.He was very helpful and attentative. The Finance Lady (I cant Remember her name) was Helpful, fast ,Efficient and Friendly. More
by Wnels
Employees Worked With
Alex Griffin
September 05, 2020
First we would like to say Thank You!! We appreciate the generosity of the staff we dealt with. You guys made it possible for us to get what we wanted. We will recommend others and let them know our experie generosity of the staff we dealt with. You guys made it possible for us to get what we wanted. We will recommend others and let them know our experience with Lucas Smith Automotive. Thanks again More
by waitress992002
September 03, 2020
I was very pleased with the experience I had at Lucas Smith. They gave me what two other dealers had offered for my trade without haggling. Their website was set up with all pricing and information and Smith. They gave me what two other dealers had offered for my trade without haggling. Their website was set up with all pricing and information and even a payment calculator. I knew exactly what I wanted before I walked in the door and they honored it. More
by Rsanders0852
Employees Worked With
Alex Griffin
August 20, 2020
Easiest vehicle purchase of my life! Awesome team working at Lucas Smith. I’ll be back when I purchase my wife’s Jeep. Alex kept the process going had me out of there in a couple of hours! Great j working at Lucas Smith. I’ll be back when I purchase my wife’s Jeep. Alex kept the process going had me out of there in a couple of hours! Great job Lucas Smith. More
by Jon
Employees Worked With
Alex Griffin
August 20, 2020
I always go to Lucas Smith first! Fast and reliable service, along with finding you the best option for your needs. I continue to work with them because of those reasons, appreciate the help! service, along with finding you the best option for your needs. I continue to work with them because of those reasons, appreciate the help! More
by Chrysler
August 12, 2020
Larry and I have found Rick and dealership to be very helpful and the service department is very cooperative when we need service. We recommend them when people ask us about buying a new car. helpful and the service department is very cooperative when we need service. We recommend them when people ask us about buying a new car. More
by Larryfrances68
Employees Worked With
Rick Lucas
August 12, 2020
Is this a new beginning’ change is good ! Always hated going into a dealers den but today it was different’ Doug did a great job representing Lucas Smith dealership’ Today they put a seal coat Always hated going into a dealers den but today it was different’ Doug did a great job representing Lucas Smith dealership’ Today they put a seal coating on our 2020 Dodge Ram Bighorn/Lone Star truck’ After that Doug sat with us in the vehicle and give us an summary presentation of all the bells and whistles in and outside of the vehicle and what each component did and how it would help us in years to come, excellent presentation’ ‘ More
by Matl4man
Employees Worked With
Doug Marler, finance department, and service department guys’
August 12, 2020
First time Jeep buyer Rick Lucas was great to work with. We told him exactly what we were looking for and ended up with our first Jeep Cherokee. It was a good experience to Rick Lucas was great to work with. We told him exactly what we were looking for and ended up with our first Jeep Cherokee. It was a good experience to know they were not pressuring us to buy a car but only there to answer any questions we would have. I look forward to future purchases from there. More
by christopher.crafton1
Employees Worked With
Rick Lucas
August 09, 2020
Made buying a jeep renegade really easy. Alex was great to work with. Not only did he work with me to get my jeep, but also I told him exactly what I wanted and went above and beyond to make Alex was great to work with. Not only did he work with me to get my jeep, but also I told him exactly what I wanted and went above and beyond to make sure it was the right fit for me. Jackie the finance manager was so thorough with all the paperwork and explained every detail. I'm very pleased and will buy again in the new future.. More
by coleman_jenn40
Employees Worked With
Alex Griffin
July 30, 2020
Beautiful Used Jeep Trailhawk The entire team at Lucas Smith Jeep took great care of me. I searched a large region online to find a lightly used 4WD Jeep with the panoramic sunroo The entire team at Lucas Smith Jeep took great care of me. I searched a large region online to find a lightly used 4WD Jeep with the panoramic sunroof that I wanted--it is a super vehicle to explore to Missouri's scenic rivers. Pete Chinetti chatted with me online and Doug Marler responded quickly by e-mail to my questions. I showed up to test-drive a 2019 Jeep Trailhawk and the next day, it was mine. Once the purchase was complete, Pete gave me the most thorough tour of a vehicle I have ever had, which I really appreciated. The only thing that could have made me happier is if my tow package had included a hitch for the vehicle (seems like a hitch should be included in a tow package!). With the necessary part on backorder, I'm now waiting weeks for installation. More
by RiverRatter
