Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lucas Smith Chrysler Center
Festus, MO
472 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009.
The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers.
Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves."
About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services
We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above.
Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 472 reviews
October 24, 2020
Rick in sales asked me what I was looking for in a van and he found it and brought it to his dealership. He was very thorough in showing features in instrument panel and interior. Rick, service manager, and he found it and brought it to his dealership. He was very thorough in showing features in instrument panel and interior. Rick, service manager, was very professional and knowledgeable during earlier service on prior van. More
by stoll79
Employees Worked With
Rick Lucas
October 24, 2020
We are very happy with the service we received. The whole experience was very positive. Everyone was very polite and worked with us very well experience was very positive. Everyone was very polite and worked with us very well More
by beejay_rph
Employees Worked With
Rick Lucas, Jessica Barnett
October 20, 2020
The dealership was great to work with Chris and Pete worked with me even in the pouring rain. They were very friendly and approachable. I even got the amount I wanted for my trade. Would definitely reco worked with me even in the pouring rain. They were very friendly and approachable. I even got the amount I wanted for my trade. Would definitely recommend this dealership. More
by Driveway Dreams
October 12, 2020
Staff was helpful and courteous. Doug and Jackie answered all our questions without being high pressure. They also respected our mask wearing request during covid. all our questions without being high pressure. They also respected our mask wearing request during covid. More
by gschoemehl
Employees Worked With
Jackie Forester, Doug Marler
October 12, 2020
They were very accommodating and worked around my schedule to get there to buy the truck. Salesman went above to find exactly what I was looking for. Everybody was very friendly schedule to get there to buy the truck. Salesman went above to find exactly what I was looking for. Everybody was very friendly More
by pbtcurry
Employees Worked With
Chris Engelage
October 02, 2020
More than happy with my experience! Was treated like family and the process was extremely easy. No issues what so ever. I highly recommend Lucas Smith Chrysler Center. family and the process was extremely easy. No issues what so ever. I highly recommend Lucas Smith Chrysler Center. More
by clarpenter96
Employees Worked With
Jessica Barnett
October 01, 2020
This is the 4th automobile we have purchased from the Lucas Smith dealer Group. They are so friendly and I would recommend them to everyone. Lucas Smith dealer Group. They are so friendly and I would recommend them to everyone. More
by Sdcmkc09
Employees Worked With
Other Employees :
Jackie in Finance - what a great person to work with!, Rick Lucas
September 28, 2020
Can't say enough good things about Pete and Lucas Smith. During this pandemic, we were worried. Our experience was the safest and best. Kudos Smith. During this pandemic, we were worried. Our experience was the safest and best. Kudos More
by grandmarocky13
Employees Worked With
September 22, 2020
Lucas Smith center made my first car buying experience super easy and worry free! Alex was friendly, professional, and is extremely knowledgeable of all the vehicle and process questions I had. Without he super easy and worry free! Alex was friendly, professional, and is extremely knowledgeable of all the vehicle and process questions I had. Without hesitation, I would recommend to give them a visit, whether online or in person. Thanks all! More
by AKP
Employees Worked With
Alex Griffin
September 18, 2020
I was very pleased with this dealer, they were all very nice and easy to work with. The whole transaction was very quick and pleasant. If I ever need another car I will be getting ahold of Lucas Smith in f nice and easy to work with. The whole transaction was very quick and pleasant. If I ever need another car I will be getting ahold of Lucas Smith in festus. Alex griffin was an incredibly nice young man. A pleasure to deal with. More
by Marcia
Employees Worked With
Alex Griffin
