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Lucas Smith Chrysler Center

Festus, MO

4.8
472 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009. The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers. Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves." About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you. Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above. Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
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1600 Parkway W

Festus, MO

63028

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Showing 472 reviews

January 28, 2021

Doug was very pleasant to work with. I would highly recommend this dealership. The service department has always been awesome to work with. I have purchased several cars here. More

by Jetboatcurt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Marler
Jan 28, 2021 -

Lucas Smith Chrysler Center responded

Thank you so much for your feedback! Doug will be very happy to learn about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 25, 2021

Chris was very eager to help get the process rolling and Doug and Pete helped out so it was a team effort. We were very pleased with the process and the staff being so helpful to help us make the right dec More

by Dsummers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Engalage, Doug Marler
Jan 26, 2021 -

Lucas Smith Chrysler Center responded

Thank you for the positive feedback! We are happy to know that you had a good experience with us and with the help of our team, especially Chris, Doug, and Pete. We value your business at Lucas-Smith Chrysler Dodge Jeep Ram!

January 17, 2021

Working with Doug was a pleasure. The entire process was quick and seamless. Doug was very knowledgeable about the vehicle. He was also very patient showing us all the bells & whistles. He even took the More

by diana.merkel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Marler
Jan 18, 2021 -

Lucas Smith Chrysler Center responded

Thank you for the positive feedback! We are happy to know that you had a good experience with us and with the help of Doug. We value your business at Lucas-Smith Chrysler Dodge Jeep Ram and we hope that you will continue to visit us.

January 15, 2021

Pete my experience with working with you was wonderful you were very professional took your time and didn't pressure me I appreciate that JD did a wonderful job being patient with me to help me try to und More

by Louis.heaghney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jd, Rick Lucas
Jan 16, 2021 -

Lucas Smith Chrysler Center responded

Thank you! We take our reviews seriously and are delighted to learn about your visit. We appreciate your feedback! We want all our customers to feel this way when leaving Lucas Smith Chrysler Center! Safe travels.

January 09, 2021

We had an amazing experience. The staff were very helpful and knowledgeable. Very professional as well. You definitely have a customer for life. Thank you! More

by Brianckennedy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Marler
Jan 10, 2021 -

Lucas Smith Chrysler Center responded

Thank you for visiting Lucas Smith Chrysler Center! We are happy to know that you had a helpful and knowledgeable experience. We look forward to working with you again!

December 23, 2020

I had a great experience with the people at this dealership. They weren’t too pushy when it came to finding a vehicle. They ensured I found a vehicle exactly how I wanted it. Chris was exceptionally More

by Brannon H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris E.
Dec 24, 2020 -

Lucas Smith Chrysler Center responded

Thank you for the five-star review! We are glad that you had an enjoyable experience working with our Sales Department. Please let us know if we can be of any further assistance to you.

December 20, 2020

This was our first visit to Lucas Smith Dodge as we have both been Chevy people for all of our adult years. We came to Lucas Smith to test drive a Jeep that I found on their website. I fell in love with the More

by mmoose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Engelage, Jessica Barnett
Dec 21, 2020 -

Lucas Smith Chrysler Center responded

Thanks so much for the positive review, and for letting people know about your recent visit with us! It's a team effort here every day, as we strive to provide our customers with the best service possible. Congrats on your new Jeep and should you ever have any questions, please don't hesitate to ask.

December 17, 2020

Speaking with Rick Lucas was the worst experience I’ve ever had at a car dealership. I bought a vehicle from Doug Marler the year prior to this and was speaking with him about another purchase. While sipp More

by Clinton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Lucas, Doug Marler
December 16, 2020

Ordering my Jeep Wrangler from Lucas Smith was such an easy transaction. I told them what I wanted they said we can't do this but we can do this and the deal was done. Pete was great to work with and an More

by diznkat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Lucas Smith Chrysler Center responded

Congratulations on your Jeep Wrangler! Thank you so much for taking the time to share your positive experience working with Pete. If there is anything else we can help with, please do not hesitate to reach out!

December 16, 2020

Writing product reviews can sometimes be a task of explaining hope over reality, but in the case of reviewing my experiences with ordering a new diesel Gladiator Jeep, both the former and latter expre More

by weschmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Boyer
Dec 17, 2020 -

Lucas Smith Chrysler Center responded

Hello there, thank you so much for the kind words! We're glad to hear our team has given you exceptional service. Congratulations on your new Gladiator! We truly appreciate your continued business and hope you consider us again.

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