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Lucas Smith Chrysler Center

Festus, MO

4.9
479 Reviews

1600 Parkway W

Festus, MO

63028

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Showing 479 reviews

February 26, 2021

Very pleased with my experience. Professional and attentive staff. I have always been pleased with this dealership, and it’s why I will always come back! More

by docjws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
Feb 27, 2021 -

Lucas Smith Chrysler Center responded

Thank you for taking the time to leave a review for us at Lucas Smith Chrysler Center. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

February 24, 2021

I went to Lucas Smith as the second dealer on my truck search, and I should’ve just gone there first. Rick was great to work with, and he didn’t pressure me at all, which is exactly what I needed. I got a More

by greg.lahm23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti, Rick Lucas
Feb 24, 2021 -

Lucas Smith Chrysler Center responded

Hi there, thank you so much for the kind words with our team! We'll be sure to share your compliments with Rick and our team. Congratulations on your new truck! We hope you consider us again.

February 20, 2021

Had a very pleasant buying experience with Doug Marler, easy to work with and showed me all of the features of the vehicle I purchased. Very knowledgeable and was able to make the paperwork minimal. I have More

by 150ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Marler
Feb 20, 2021 -

Lucas Smith Chrysler Center responded

Thank you for taking the time to share the shopping experience you had at Lucas Smith Chrysler Center. We are always happy to help you out whether it is in our Sales or Service Department. Feel free to reach out if we can do anything else. Congratulations and happy driving!

February 08, 2021

I flew to St.louus to buy my car from this dealership. One because my son works there and two because that's where I have bought several cats from in the last 25 years. I will never again buy a thing More

by Concerned customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JD Nausley , Rick Lucas
Feb 08, 2021 -

Lucas Smith Chrysler Center responded

Hello, Thank you for your interest in shopping for a vehicle with us. Rest assured, we always want to take care of all of our guests and provide the best level of customer service. I take your feedback very seriously and would like to learn more about the experience you had and your comments for our team. Please give me a call directly to share more about your experience. Best, Pete Chinetti Sales Manager 636-933-5000

Mar 23, 2021 -

Concerned customer responded

My son, jd the sales rep found the car in Illinois and drove up and got it. Picked me up from the airport and took me to the dealer. It was 10mins from closing and i could tell they were not interested in selling me the car that night. Even though i spent a good 11 hours traveling to them. I have bought many cars from this dealership in the past 25 years. I was told they hadnt received my loan documents although i had gotten confirmation from my title company that they had received them. I believe they didn't want to stay passed their closing time to make the deal. I told Jackie, the loan officer that i would be there first thing in the morning so i could drive back to Texas. I over slept and didnt get there until 0900. She didnt show up until 1030. Had i I gotten there at 0800 i would have been really upset. She took her time getting to me. She was very unprofessional when she did. I felt like it was because I was already pre approved and she couldn't up sale me. They never once thanked me for buying a car from them. I felt like i was putting them out of their way. I flew all the way from Texas and would never reccomend them to any of my friends family in Festus. They acted like i was doing them a favor. Very poor service.

February 04, 2021

I really appreciate the attentiveness and courtesy that Chris gave myself and husband on the vehicles we were looking for! Thanks Chris love the vehicles More

by Rodgersherry1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris and Jackie
Feb 05, 2021 -

Lucas Smith Chrysler Center responded

Thank you so much for your sweet words, Jackie! We take pleasure in hearing that Chris and Jackie are working hard and our guests are leaving with a smile on their faces. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon at Lucas Smith Chrysler Dodge Jeep Ram!

February 02, 2021

My experience at Lucas-Smith Chrysler Center was wonderful. Rick was very knowledgeable and often answered my questions before I could ask them. I would highly recommend them if you are looking fo More

by sw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Lucas
Feb 02, 2021 -

Lucas Smith Chrysler Center responded

Thank you so much for taking the time to share the wonderful experience you had at Lucas Smith Chrysler Center. We will be sure to thank Rick for his outstanding level of care. We appreciate your recommendation for us so much. Feel free to reach out if we can help again with anything else!

February 01, 2021

Experience was simple and great. You answered all questions, and we were able to purchase without making multiple trips. Thank you for your help and assistance More

by Jthone85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris engelage
Feb 02, 2021 -

Lucas Smith Chrysler Center responded

Thank you for the positive review. We appreciate your business, and we hope you are loving your new car!

January 28, 2021

Doug was very pleasant to work with. I would highly recommend this dealership. The service department has always been awesome to work with. I have purchased several cars here. More

by Jetboatcurt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti, Doug Marler
Jan 28, 2021 -

Lucas Smith Chrysler Center responded

Thank you so much for your feedback! Doug will be very happy to learn about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 25, 2021

Chris was very eager to help get the process rolling and Doug and Pete helped out so it was a team effort. We were very pleased with the process and the staff being so helpful to help us make the right dec More

by Dsummers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Engalage, Pete Chinetti, Doug Marler
Jan 26, 2021 -

Lucas Smith Chrysler Center responded

Thank you for the positive feedback! We are happy to know that you had a good experience with us and with the help of our team, especially Chris, Doug, and Pete. We value your business at Lucas-Smith Chrysler Dodge Jeep Ram!

January 17, 2021

Working with Doug was a pleasure. The entire process was quick and seamless. Doug was very knowledgeable about the vehicle. He was also very patient showing us all the bells & whistles. He even took the More

by diana.merkel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Marler
Jan 18, 2021 -

Lucas Smith Chrysler Center responded

Thank you for the positive feedback! We are happy to know that you had a good experience with us and with the help of Doug. We value your business at Lucas-Smith Chrysler Dodge Jeep Ram and we hope that you will continue to visit us.

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