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Lucas Smith Chrysler Center
Festus, MO
472 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009.
The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers.
Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves."
About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services
We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above.
Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 472 reviews
August 16, 2021
Easy to work with and no pressure. Very knowledgeable. Doug spent a lot of time going over the features of our new vehicle and helped downloading the apps for our purchase. Doug spent a lot of time going over the features of our new vehicle and helped downloading the apps for our purchase. More
by Rlaiben1
Employees Worked With
Doug Marler
August 08, 2021
The salesperson was very friendly and there was not alot of pressure. They were helpful in finding buyer incentives. They answered our questions and were patient. of pressure. They were helpful in finding buyer incentives. They answered our questions and were patient. More
by scott
Employees Worked With
Patti
August 05, 2021
We have been buying our vehicles at Lucas Smith for 20+ years and this is our 6 vehicle . We have been treated very well over the years and we like that family feel ! The service department is the best ! years and this is our 6 vehicle . We have been treated very well over the years and we like that family feel ! The service department is the best ! In our book Lucas Smith is the BEST and a very stand up company that we highly recommend . More
by luann.lepp
August 05, 2021
Very friendly staff, easiest car buying experience I have ever had. Very happy with my purchase and my trade in was spot on with what I needed to take home my jeep. Will definitely go back!! ever had. Very happy with my purchase and my trade in was spot on with what I needed to take home my jeep. Will definitely go back!! More
by Chris
Employees Worked With
Rick Lucas
July 28, 2021
This is my 5th vehicle that I’ve purchased from them. This is the only dealership for my family. Everyone there is friendly and courteous. If you need a great salesman just ask for Pete. This is the only dealership for my family. Everyone there is friendly and courteous. If you need a great salesman just ask for Pete. More
by mbirney
Employees Worked With
July 22, 2021
We have purchased multiple cars through Lucas Smith and have always received top notch service from both the sales and service teams. The process has always been easy, quick, and painless. The trade in p have always received top notch service from both the sales and service teams. The process has always been easy, quick, and painless. The trade in pricing is competitive and the selection has always been right on par with what we were looking for. More
by Amy Johnson
Employees Worked With
July 22, 2021
Doug did an amazing job on selling the 2021 ram 2500 Cummins. I didn’t fell pressured and he did not force anything, it felt natural! The whole process was just as smooth, never thought buying a new tru Cummins. I didn’t fell pressured and he did not force anything, it felt natural! The whole process was just as smooth, never thought buying a new truck would take under an hour start to finish. Would definitely recommend and use this dealer again and Doug is the gentleman to ask for! More
by Ezekiel.reeves
Employees Worked With
Doug Marler
July 17, 2021
I really enjoyed my buying experience at Lucas Smith. The salesman Chris Engelage was very nice and helpful. After I got the truck home, I realized the oil had not been changed. I called Chris and he checked salesman Chris Engelage was very nice and helpful. After I got the truck home, I realized the oil had not been changed. I called Chris and he checked into it. I was able to bring the truck back in and they changed the oil and checked out everything else. It was a very pleasant experience. More
by bwsmith
Employees Worked With
Chris Engelage
July 09, 2021
I took my car in with two working keys. After 2 weeks they “fixed”my car but said 1 key can’t be reprogrammed. I could buy a new key for $175 though. Them the service manager Rick said hd didn’t know if they “fixed”my car but said 1 key can’t be reprogrammed. I could buy a new key for $175 though. Them the service manager Rick said hd didn’t know if both keys were truly working before hand and that I wouldn’t be the first customer to lie to him! Then hung up on me! More
by Tiffanystreisel
