Back

Lucas Smith Chrysler Center

Festus, MO

4.9
478 Reviews

1600 Parkway W

Festus, MO

63028

Directions

By Type

Showing 478 reviews

October 30, 2021

Terrible, dishonest, unprofessional, rude. Service manager is a joke. Try to double charge customers bad More

by Cardinalkids2004@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick kimes
Oct 31, 2021 -

Lucas Smith Chrysler Center responded

Hello, I would appreciate the chance to speak with you regarding any interaction that did not meet your expectations. When you have a moment, please feel free to reach out to me. I look forward to connecting with you to address your feedback. Thank you. Best, Pete Chinetti Sales Manager 636-933-5000

October 07, 2021

Have bought 2 trucks from them excellent service both times. Will send them more business More

by donkeller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti, Patti Bright, Chris Engelage
Oct 08, 2021 -

Lucas Smith Chrysler Center responded

Lucas Smith Chrysler Dodge Jeep appreciates the 5-stars and feedback. We look forward to future visits.

October 06, 2021

Rick Lucas was excellent. We got just what we wanted and will be back for our next car soon. More

by dsmith310
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Lucas
Oct 07, 2021 -

Lucas Smith Chrysler Center responded

.

October 06, 2021

Always a great experience. We have purchased a few vehicles here and they alwasy go out of their way to help. Service dept is top notch as well More

by chuck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Bright
Oct 07, 2021 -

Lucas Smith Chrysler Center responded

Hi Chuck, Thank you for your positive review. We are thrilled you had a great experience. We appreciate your repeat visits with us here at Lucas Smith Chrysler Dodge Jeep. We are looking forward to working with you again for any of your automotive needs.

October 04, 2021

Our Sales Lady Patti Bright was fantastic. We changed our minds 3 times as to what type of vehicle we wanted. She was very patient, she didn't push us or make us feel as though we were wasting her time. She More

by Robin Coleman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Bright
Oct 06, 2021 -

Lucas Smith Chrysler Center responded

Hi Robin, Thank you for your positive review. We are thrilled that you had a professional, helpful and knowledgeable sales experience. We appreciate your recommendation and we are looking forward to your next visit with us here at Lucas Smith Chrysler Dodge Jeep.

September 30, 2021

Have give Lucas Smith Jeep a 1 because it will not allow a zero or negative number. My Son found a Jeep Wrangler here and called to get information, Sales Rep. talked to Sales Manager Pete, then advised my More

by Kelly
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Pete Chinetti
Oct 01, 2021 -

Lucas Smith Chrysler Center responded

Hi Kelly, Thank you for bringing your son's recent sales experience to my attention. I would like to learn more about his time here at Lucas Smith Chrysler Center and the level of customer service you both received. Please reach out to me directly when you have a moment. I hope to connect soon. Best, Pete Chinetti Sales Manager 636-933-5000

Oct 03, 2021 -

Kelly responded

Pete, called you directly after my Son made me aware that the Sales Rep. told him that you would not allow the vehicle to be sold to my Son. I identified in my previous review, a brief description of our conversation. The only thing that I left out was that you scoffed at me and said "Go ahead" when I said that I would give you all the free publicity that you wanted, and that I would file a complaint

September 29, 2021

Great experience with Pete- he was always available, informative, and patient. Happy we went to Lucas Smith. More

by NR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
Sep 30, 2021 -

Lucas Smith Chrysler Center responded

Hi there, Thank you for your positive review and sharing your experience. We are thrilled you had a professional, helpful and informative visit. Thank you for choosing Lucas Smith Chrysler Dodge Jeep and we are looking forward to your next visit with us.

September 24, 2021

We have bought a few cars from different places, this most recent experience with Lucas Smith was one of the, if not the most efficient and fair process we have experienced. They treated us like we have More

by R.Moeckel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
Sep 24, 2021 -

Lucas Smith Chrysler Center responded

Lucas Smith Chrysler Dodge Jeep appreciates the 5-stars and feedback. The team is glad your experience was great. We hope to see you back again.

September 09, 2021

Doug Marler is really easy to work with and has great knowledge. Finance also had everything ready to go upon arrival so we were in and out quickly. More

by Mckinstryross
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Marler
Sep 09, 2021 -

Lucas Smith Chrysler Center responded

Thank you for taking the time to leave this wonderful review! We really appreciate your business, and look forward to seeing you again on your next visit! Safe travels!

September 03, 2021

Brad Smith and the entire staff at Lucas Smith dodge are incredible to work with. They made my buying experience extremely seamless and easy. I get all my cars there and will continue to do so More

by Hweggegolf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Smith, Pete Chinetti, Rick Lucas, Doug Marler, Patti Bright, Chris Engelage
Sep 04, 2021 -

Lucas Smith Chrysler Center responded

That's excellent to see! We are so pleased to see that your buying experience went so smoothly. Congratulations on your purchase; Lucas Smith Chrysler Dodge Jeep looks forward to building a relationship with you!

...
15
...