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Lucas Smith Chrysler Center
Festus, MO
472 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009.
The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers.
Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves."
About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services
We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above.
Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 472 reviews
September 29, 2021
Have give Lucas Smith Jeep a 1 because it will not allow a zero or negative number. My Son found a Jeep Wrangler here and called to get information, Sales Rep. talked to Sales Manager Pete, then advised my a zero or negative number. My Son found a Jeep Wrangler here and called to get information, Sales Rep. talked to Sales Manager Pete, then advised my Son that they would not sell him this Jeep because 1) he was going to pay cash and not finance through Chrysler, 2) he lived so far away that he would likely not get the vehicle serviced and repaired at their dealership, and 3) he did not have a trade in. They told him that if they sold him the vehicle, they would not have anything on the lot for people to see or drive if they came in. I called Pete later and basically was told the same, except, he told me with the shortage of vehicles and computer chips for new vehicles, it would be months for them to get another Wrangler on the lot to replace this one. I can not believe this experience and find it discriminatory . More
by Kelly
Employees Worked With
September 24, 2021
We have bought a few cars from different places, this most recent experience with Lucas Smith was one of the, if not the most efficient and fair process we have experienced. They treated us like we have most recent experience with Lucas Smith was one of the, if not the most efficient and fair process we have experienced. They treated us like we have been buying there for years. Great staff, knowledgable and helpful. No pressure. More
by R.Moeckel
Employees Worked With
September 09, 2021
Doug Marler is really easy to work with and has great knowledge. Finance also had everything ready to go upon arrival so we were in and out quickly. knowledge. Finance also had everything ready to go upon arrival so we were in and out quickly. More
by Mckinstryross
Employees Worked With
Doug Marler
September 03, 2021
Brad Smith and the entire staff at Lucas Smith dodge are incredible to work with. They made my buying experience extremely seamless and easy. I get all my cars there and will continue to do so incredible to work with. They made my buying experience extremely seamless and easy. I get all my cars there and will continue to do so More
by Hweggegolf
Employees Worked With
Other Employees :
Brad Smith, Rick Lucas, Doug Marler, Patti Bright, Chris Engelage
September 01, 2021
Chris Engelage helped us find the perfect car for our family. He was super easy going and beyond helpful with any questions we had. Would 100% recommend. family. He was super easy going and beyond helpful with any questions we had. Would 100% recommend. More
by Krobison03
Employees Worked With
Chris Engelage
August 31, 2021
I just had an absolutely terrible experience with this dealership and would recommend finding a car elsewhere. The sales person sold the vehicle out from under us while we were working with them on a dea dealership and would recommend finding a car elsewhere. The sales person sold the vehicle out from under us while we were working with them on a deal. There was zero transparency from the sales person or sales manager that the vehicle was actively being purchased by another customer. Absolutely unprofessional, sneaky, and underhanded. More
by BuyerBeware
August 30, 2021
This is an A++ dealership. The best experience I have ever had in purchasing a new vehicle. Pete did a great job. The vehicle was a factory order. He kept me informed on when it was off the assembly l ever had in purchasing a new vehicle. Pete did a great job. The vehicle was a factory order. He kept me informed on when it was off the assembly line and where it was in the transport process. The delivery was easy and enjoyable. Pete was knowledgeable and explained the vehicle's features. I highly recommend this dealership! More
by Dexter
Employees Worked With
August 26, 2021
We have purchased several vehicles from Lucas Smith. They are courteous, and professional. Everyone works to ensure you are happy with your experience. We highly recommend them. are courteous, and professional. Everyone works to ensure you are happy with your experience. We highly recommend them. More
by 2BSYFAMILY
Employees Worked With
Chris Engelage
August 24, 2021
Great place, good people. Reliable and trustworthy. Have bought many cars from them bought many cars from them More
by MT
August 22, 2021
Great customer service. Good salesman delivered as promised. Finance and paperwork went smoothly and quick. I had great overal experience. Doug was very professional and explained everything really we promised. Finance and paperwork went smoothly and quick. I had great overal experience. Doug was very professional and explained everything really well. More
by Rand3002
Employees Worked With
Doug Marler
