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Lucas Smith Chrysler Center
Festus, MO
472 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009.
The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers.
Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves."
About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services
We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above.
Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 472 reviews
November 13, 2021
I am a return customer to Lucas Smith, mainly because I like the people who work there. They have all been helpful, knowledgeable, friendly, and personable. The receptionist, Carol, is awesome. Rick Luca like the people who work there. They have all been helpful, knowledgeable, friendly, and personable. The receptionist, Carol, is awesome. Rick Lucas, my salesman, has been so patient in a answering sll my questions. He was great. More
by deej200858
Employees Worked With
Carol and the lady who went through the paperwork ( sorry, I can’t recall her name., Rick Lucas
November 13, 2021
Doug Marler was an outstanding person to work with. He was an excellent communicator and worked with my busy schedule. Without his assistance and willingness to deliver, I would have searched for a deale was an excellent communicator and worked with my busy schedule. Without his assistance and willingness to deliver, I would have searched for a dealer closer to my residence. Pete and Jackie were also very helpful and expedited the paperwork without an issue. More
by Joe G
Employees Worked With
Pete and Jackie, Doug Marler
November 08, 2021
Doug did a great job keeping me up to date on my build. Once the truck arrived he made sure everything was I had ordered and walked me through all the new options I would now have to enjoy and experience w Once the truck arrived he made sure everything was I had ordered and walked me through all the new options I would now have to enjoy and experience with the truck. Well Done!! More
by Sjberg321
Employees Worked With
Doug Marler
October 31, 2021
This is my third Ram truck I have purchased from Lucas Smith. Two of them the salesperson was Chris Engelage and my experience with him has been outstanding. The maintenance department is highly efficien Smith. Two of them the salesperson was Chris Engelage and my experience with him has been outstanding. The maintenance department is highly efficient and satisfying. More
by rrhoog55
Employees Worked With
Chris Engelage
October 07, 2021
Have bought 2 trucks from them excellent service both times. Will send them more business times. Will send them more business More
by donkeller
October 06, 2021
Always a great experience. We have purchased a few vehicles here and they alwasy go out of their way to help. Service dept is top notch as well vehicles here and they alwasy go out of their way to help. Service dept is top notch as well More
by chuck
Employees Worked With
Patti Bright
October 04, 2021
Our Sales Lady Patti Bright was fantastic. We changed our minds 3 times as to what type of vehicle we wanted. She was very patient, she didn't push us or make us feel as though we were wasting her time. She minds 3 times as to what type of vehicle we wanted. She was very patient, she didn't push us or make us feel as though we were wasting her time. She was extremely knowledgeable about the products. I would highly recommend her. More
by Robin Coleman
Employees Worked With
Patti Bright
September 29, 2021
Great experience with Pete- he was always available, informative, and patient. Happy we went to Lucas Smith. informative, and patient. Happy we went to Lucas Smith. More
by NR
Employees Worked With
