Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lucas Smith Chrysler Center
Festus, MO
472 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009.
The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers.
Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves."
About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services
We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above.
Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 472 reviews
February 01, 2022
Doug was excellent to work with and was very knowledgeable about the vehicle we bought. knowledgeable about the vehicle we bought. More
by Julie Flieg
Employees Worked With
Other Employees :
Rick Lucas, Doug Marler, Patti Bright, Chris Engelage
January 29, 2022
We were very impressed with your approach as a salesman. Your personality is super for salesman, not pushy, nor are you a young smart butt. We love the car, first used car we have bought. When we bought t Your personality is super for salesman, not pushy, nor are you a young smart butt. We love the car, first used car we have bought. When we bought the Acadia we decided our next vehicle would be a used one. We’ll see how that works out. It was a pleasure doing business with you Chris, first salesman I ever really liked. Lol More
by Ruthie
Employees Worked With
Chris Engelage
January 20, 2022
Friendly, helpful staff, clean facility. Knowledgeable and willing to assist with setting up vehicle info center as well as all facets of the New vehicle. and willing to assist with setting up vehicle info center as well as all facets of the New vehicle. More
by tommy8464
Employees Worked With
Doug Marler
January 18, 2022
Best experience ever. Chris was awesome! The closing was unheard of, only 20 minutes. I will recommend Lucas Smith & Chris over &over to anyone looking for a vehicle! Thank you for the awesome service! unheard of, only 20 minutes. I will recommend Lucas Smith & Chris over &over to anyone looking for a vehicle! Thank you for the awesome service! More
by Louannleith
Employees Worked With
Chris Engelage
January 18, 2022
Our experience with Lucas Smith Chrysler was stress free. Rick Lucas was very easy to work with. He explained everything and answered all our questions. I love my new vehicle!! Rick Lucas was very easy to work with. He explained everything and answered all our questions. I love my new vehicle!! More
by Jeff
Employees Worked With
Rick Lucas
January 15, 2022
Lucas Smith is always great to deal with. Fair prices great service and no games. I have bought several vehicles from them and it’s my go to place for FCA products. Thanks again guys! great service and no games. I have bought several vehicles from them and it’s my go to place for FCA products. Thanks again guys! More
by kriete32
January 12, 2022
I contacted them online and they had the exact truck we were looking for. They made the process seamless and we’re a big help. 100% recommend this dealership great customer service. were looking for. They made the process seamless and we’re a big help. 100% recommend this dealership great customer service. More
by Dustin D
Employees Worked With
Doug Marler
December 30, 2021
Rick and the staff at Lucas Smith were wonderful. I had issues they worked with and I came away very happy with both my trade-in and my new car. Thank you for being family: we've dealt with this wonderfu issues they worked with and I came away very happy with both my trade-in and my new car. Thank you for being family: we've dealt with this wonderful group of folks for over 25 years. More
by pawdancercattery
Employees Worked With
Butch Smith, Jackie Forester, Rick Lucas
