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Lucas Smith Chrysler Center

Festus, MO

4.8
472 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009. The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers. Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves." About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you. Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above. Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
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1600 Parkway W

Festus, MO

63028

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Showing 472 reviews

April 06, 2022

Dealership was very professional and everyone was very friendly. I am very confident that I will be very happy with my new truck. More

by TRKraus123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Adkins, Rick Lucas, Doug Marler, Patti Bright, Chris Engelage
Apr 06, 2022 -

Lucas Smith Chrysler Center responded

Thank you for the excellent review! Congratulations on your new truck! Don't hesitate to reach out to us when we can work with you down the road at Lucas Smith Chrysler Dodge Jeep.

April 04, 2022

tookthe time to make sure I knew all the special perks in this vehicle.Did not rush me or pressure me. More

by kayjimmy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Engelage
Apr 04, 2022 -

Lucas Smith Chrysler Center responded

We appreciate your five-star review for our team here at Lucas Smith Chrysler Dodge Jeep.

March 30, 2022

Chris Engelage is EXCEPTIONAL! He was so patient with me as I can be very complicated. He got me into the exact jeep I wanted ! His salesman performance is stellar! He kept in to More

by leslie Harmon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie, finance dept, Chris Engelage
Mar 30, 2022 -

leslie Harmon responded

Top knotch car dealership !

March 22, 2022

Great sales staff, responsive to onsite visits or phone calls, kept me totally up to date through texting on the status of my vehicle order. I have bought every one of my Ram trucks from this dealership an More

by swilliams.996
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patti Bright
Mar 22, 2022 -

Lucas Smith Chrysler Center responded

Thank you for taking the time to leave a review for us at Lucas Smith Chrysler Dodge Jeep. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

March 18, 2022

I only have positive things to say about our experience. Doug Marler was very attentive to our needs. Listened to our concerns, fixed some minor problems on the car, and had it ready on the day we agreed. J More

by tomnalc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Forrester, Doug Marler
Mar 18, 2022 -

Lucas Smith Chrysler Center responded

Hello! Thank you for the 5-star review, we really appreciate it! I am glad you were satisfied with the services you received in our service department. Thank you for trusting us with your vehicle and choosing Lucas Smith Chrysler Dodge Jeep.

March 15, 2022

I have bought several vehicles in the last 9 years, but none have been from a dealership. The service from the dealership, most notably, my salesman, Doug Marler, made me recall what I was missing, by not More

by donnafernow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Marler
Mar 16, 2022 -

Lucas Smith Chrysler Center responded

Thanks for your great review, and for giving our dealership such a high star rating! I'm thrilled to hear that our Sales Team was accommodating and aided you every step of the way. Even though the vehicle needed to be ordered, it's great to hear that communication was clear and constant from start to finish! We always strive to provide top-quality service to every guest and are pleased to learn that you enjoyed your experience here at Lucas Smith Chrysler Dodge Jeep. We hope you continue to choose us for all your automotive needs!

February 13, 2022

This is my 6th vehicle that I have bought from this dealership. I have never been disappointed with the service that I receive each and every time. Everyone is welcoming from the moment you walk in the More

by mbirney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2022 -

mbirney responded

Thanks again Pete and everyone at Lucas-Smith for helping us purchase our new to us Jeep. You all never disappoint.

Feb 13, 2022 -

Lucas Smith Chrysler Center responded

We're very appreciative of your repeat business with us here at Lucas Smith Chrysler Dodge Jeep. Thank you for taking a moment to share your positive sales and service experiences with us.

February 12, 2022

Doug was amazing to work with. He was straight forward with everything and kept the buying process smooth and easy. Thank you for everything. I highly recommend buying a vehicle from here. Very friendly a More

by vlbovero1994
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Marler
Feb 12, 2022 -

Lucas Smith Chrysler Center responded

We thank you for sharing your great review for our Sales Team here at Lucas Smith Chrysler Dodge Jeep. We strive to provide our customers with the best service possible. We appreciate your business and thank you for your kind words.

February 12, 2022

This dealership was very relaxed with no high pressure sales tactics. Our salesman Chris Engelage was professional and very knowledgeable on the features of our new truck. I would recommend this dealershi More

by dickeyd&d
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Engelage
Feb 12, 2022 -

Lucas Smith Chrysler Center responded

Thank you for the wonderful review and 5-star rating. We are happy to know our Sales Team ensured you had a good purchasing experience for your new truck. We look forward to your next visit here at Lucas Smith Chrysler Dodge Jeep.

February 02, 2022

Our sales person, Patti Bright, was absolutely amazing! She was warm, friendly, no pressure, excited about her job, and even played with my kids during the whole process which as you know, does take some t More

by Rgermanceri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Bright
Feb 03, 2022 -

Lucas Smith Chrysler Center responded

Hello, Thank you for bringing this to my attention. I would like the opportunity to learn more about your interactions with our team. Please reach out to me when you have a moment to discuss this further. Best regards, Pete Chinetti Sales Manager 636-933-5000

Feb 03, 2022 -

Lucas Smith Chrysler Center responded

Hello, Thank you for bringing this to my attention. I would like the opportunity to learn more about your interactions with our team. Please reach out to me when you have a moment to discuss this further. Best regards, Pete Chinetti Sales Manager 636-933-5000

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