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Lucas Smith Chrysler Center

Festus, MO

4.8
472 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009. The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers. Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves." About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you. Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above. Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
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1600 Parkway W

Festus, MO

63028

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Showing 472 reviews

May 02, 2022

The dealership has very helpful with any issues after the sale for us. They also been good to deal with during the sale. More

by Lindell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Marler
May 02, 2022 -

Lucas Smith Chrysler Center responded

Thank you for the fantastic review, Lindell. We strive to provide top-tier service to all of our customers and we're glad you experienced that. We look forward to seeing you back again in the future at Lucas Smith Chrysler Dodge Jeep.

April 28, 2022

Hassle free experience would highly recommend chris to anyone buying a new truck!!! Thanks for everything More

by tstrange22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Engelage
Apr 29, 2022 -

Lucas Smith Chrysler Center responded

Thank you for your kind words. Lucas Smith Chrysler Dodge Jeep greatly values your feedback, and we welcome you back again.

April 28, 2022

Easy to work with, not pushy, answered all my questions that I had, will be back in the future More

by Jon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Bright
Apr 28, 2022 -

Lucas Smith Chrysler Center responded

Jon, thank you for your positive review. We are happy to have earned your business here at Lucas Smith Chrysler Dodge Jeep and pleased to know that you enjoyed a positive experience working with our Sales Team. Looking forward to helping with any future automotive needs.

April 26, 2022

This dealership is amazing! I drove down from the city to look at a truck and I was greeted by Chris one of the salesmen, Chris was great he showed me everything I wanted to kno More

by Dmurphy8618
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Engelage
Apr 26, 2022 -

Lucas Smith Chrysler Center responded

Thank you for taking the time to leave a 5-star rating, We appreciate having great customers like you.

April 13, 2022

We really like going to Lucas Smith, we always feel welcomed and valued by all of the people there. They always make us feel like we are their most important customer. More

by davearnold95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Lucas Smith Chrysler Center responded

Hi Dave, we strive for a high level of customer satisfaction in all aspects of our dealership here at Lucas Smith Chrysler Dodge Jeep. Reviews like yours help us to continually improve to be the best.

April 13, 2022

Lucas Smith Dealership's staff was wonderful to deal with. In particular, our salesman Chris Engelage, Manager Pete Chinetti and Jackie in the finance department. They went above and beyond to find the More

by Mikki S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie, Chris Engelage
Apr 14, 2022 -

Lucas Smith Chrysler Center responded

Mikki, thanks for your great review, and for giving our dealership such a high star rating! We always strive to provide top quality service to every guest, and are pleased to learn that you enjoyed your experience here at Lucas Smith Chrysler Dodge Jeep! We hope you continue to choose us for all your automotive needs! Take care!

April 08, 2022

Lucas Smith was great to work with. Friendly Employees , no pressure and good selection even with chip shortage More

by Mike.buehler
Recommend Dealer
Yes
Employees Worked With
Doug Marler
Apr 09, 2022 -

Lucas Smith Chrysler Center responded

Mike.buehler, We are grateful for you leaving us a positive review and feedback about your experience with our dealership. It means a lot to us and if you need any other assistance from us, please feel free to come by or call! Have a great day. All the best, Lucas Smith Chrysler Dodge Jeep

April 07, 2022

From the moment I first began talking to Doug, I knew we would be in good hands. I felt he had our best interests at heart… that he wasn’t just in it to “make a sale.” That is what set him apart from other More

by Christined817
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Marler
Apr 07, 2022 -

Lucas Smith Chrysler Center responded

We are so grateful for your pleasant feedback and we are happy to learn our Sales Team provided you with a great experience. We value your business with Lucas Smith Chrysler Dodge Jeep and we look forward to working with you again in the future.

April 06, 2022

This dealership is friendly and cheerful. The experience was different in that we did not see an actual car. We chose all the details from virtual models. I wanted a black color and that seem More

by Conniejlohse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Lucas Smith Chrysler Center responded

Congratulations to you and your husband on your first new car purchase in 48 years. Thank you for your high star rating and we are happy to see that your experience with our team here at Lucas Smith Chrysler Dodge Jeep was nice. We strive to deliver a great experience to all of our valued customers. Please do not hesitate to contact us if you have any questions.

April 06, 2022

It was a pleasure dealing with you guys. Done the deal over the phone got in and out with no hassle More

by Christopher.stinnett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Bright
Apr 06, 2022 -

Lucas Smith Chrysler Center responded

Thank you for your positive review. It is fantastic to know that our Sales Department could meet your expectations. Thank you for choosing Lucas Smith Chrysler Dodge Jeep, and we look forward to your next visit. Pete Chinetti Sales Manager 636-933-5000

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