Lucas Honda of Jacksonville

Jim McDonald was great to work with. I was concerned that many of your employers were not social distancing or wearing masks. That made my wife and I uncomfortable. Also, my trade-in loan with USAA that many of your employers were not social distancing or wearing masks. That made my wife and I uncomfortable. Also, my trade-in loan with USAA has not been paid off yet. Would appreciate it if you guys would look into that. Thanks More

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Advisor was great. The only problem was the wait time. I did expect with an appointment to take 2 hour to do an oil change and transmission. Also they forgot to reset to oil life back to 100%. Called my adv did expect with an appointment to take 2 hour to do an oil change and transmission. Also they forgot to reset to oil life back to 100%. Called my advisor and he walk me through it to reset it. More

Excellent The service department at Lucas Honda is one of the main reasons I use this dealership. They are professional, friendly, prompt and explain everything The service department at Lucas Honda is one of the main reasons I use this dealership. They are professional, friendly, prompt and explain everything in detail. I trust this team to provide the best service for the best price. More

Great service as usual. All service reps are nice here. Work gets done on time and they keep you informed if anything changes. I’ve been a happy return customer for many years. Work gets done on time and they keep you informed if anything changes. I’ve been a happy return customer for many years. More

Oil change on my wife’s 2010, Accord Crosstour We have done business with Lucas Honda since 2001. We always get outstanding service in sales and service. Steve and Scott in service are outstanding. We have done business with Lucas Honda since 2001. We always get outstanding service in sales and service. Steve and Scott in service are outstanding. More

Kind. Personable. Clean facilicilities. Always greeted with a smile. And the service department has keep returning my car to me cleaner than it went in!! 😄 with a smile. And the service department has keep returning my car to me cleaner than it went in!! 😄 More

Excellent service I went to leave house for service, dead battery and car in garage. Would not come out of park called Lucas service, they had a technician walk me thro I went to leave house for service, dead battery and car in garage. Would not come out of park called Lucas service, they had a technician walk me through process. Pushed car out and jumped started it and went to dealer for a new battery using Lucas Platinum service plan. More

I have bought four vehicles from Lucus. Always a great service experience with the Lucas service team. All advisers have been great. I usually work with Steve Cardoza. service experience with the Lucas service team. All advisers have been great. I usually work with Steve Cardoza. More

Great job as always! We renewed the service plan for the next 60k miles and are extremely happy with the incredible customer service. They are all professional and run a tight ship. Specifically, we can’t s next 60k miles and are extremely happy with the incredible customer service. They are all professional and run a tight ship. Specifically, we can’t say enough about STEVE!! He works hard, returns communications quickly, gets you in and out smoothly, checks that you are getting the services needed, etc etc etc!!! He is the reason we got the plan again. He absolutely provides the best service we have ever experienced!! More