Lucas Honda of Jacksonville

So, I had written a 4-star review for this dealership in regards to my experience with my salesperson, Nick, and I truly hate to downgrade a review, but let me tell you, if I could give a negative rating, I regards to my experience with my salesperson, Nick, and I truly hate to downgrade a review, but let me tell you, if I could give a negative rating, I would. Never have I been treated so rudely and disrespectfully by a company I was going to be handing over thousands of dollars. The car I purchased wasn't on site, but I was told it would be there "later that day or tomorrow at the latest". (This was on Friday). Monday I called early afternoon and was told it wasn't in yet, but should be there later, or at the latest "tomorrow". Again, no car on Tuesday, no call on Tuesday. I was the one having to reach out on Monday as well. To me, a lack of total communication is unacceptable when it comes to business dealings. Tuesday mid-morning I decided to just cancel the purchase altogether. I tried to call the sales department - no answer. I called the cell number of my specific salesperson - no answer. I called back and was told I'd have to speak to a RIcky. In the meantime someone else picked up the phone and I explained that I no longer wished to purchase the car due to lack of communication (and lack of actual car!). They reiterated I needed to speak to Ricky and they would have him call me. I received a call back from Ricky, who was the most horrid person I have ever dealt with at a professional level. He screamed, literally screamed, through the phone that he was glad I was cancelling the car, that they could sell it for a lot more now, that I was screaming at his employees (untrue - I am not unprofessional and have never raised my voice to anyone at the dealership). He was yelling so much I could not get a word in edgewise. I told him I was an adult and would not be screamed at and that just seemed to make him angrier. He finally just hung up the phone. Unfortunately I do believe wholeheartedly if I had been a man this would have never happened. For some reason this man felt it appropriate to belittle me, scream at me, and then hang up on me. I can assure you I will be telling everyone I know about this dealership and discouraging business with them. So incredibly unprofessional, no matter the circumstances. I was shaking so badly when I got off the phone I literally didn't stop for almost 30 minutes. More

Every time I take my car in for service, it is a very friendly and professional experience. Everything is explained well, and the work is completed in a reasonable amount of time. friendly and professional experience. Everything is explained well, and the work is completed in a reasonable amount of time. More

I am a long time customer of the dealership and so far you have rendered excellent service in both sales and service. Can't say enough good things about your service department. Steve, Scott, and John are you have rendered excellent service in both sales and service. Can't say enough good things about your service department. Steve, Scott, and John are the best! More

Of the 10 automotive purchases I have made in my lifetime, this was by far the fastest and easiest. Joshua was very knowledgeable and was wonderful to work with. Everyone was friendly and welcoming lifetime, this was by far the fastest and easiest. Joshua was very knowledgeable and was wonderful to work with. Everyone was friendly and welcoming. I would highly recommend this Honda dealership over the other Honda dealerships in Jacksonville. More

The Service Dept at Lucas Honda has been providing the exclusive service on my vehicle since day 1. They are friendly and thorough, always reviewing the inspection report to keep me aware of upcoming main exclusive service on my vehicle since day 1. They are friendly and thorough, always reviewing the inspection report to keep me aware of upcoming maintenance ahead of time. More

I love Lucas Honda, always fast and friendly service when they greet you they make you feel welcome Steve and Scott always have time to answer any questions bottom line my husband and I trust them. Thank you they greet you they make you feel welcome Steve and Scott always have time to answer any questions bottom line my husband and I trust them. Thank you Lucas Honda More

Because of the outstanding customer service, superb technical skill and dedication to providing the best possible automotive care, I will always trust Scott Adams and his team with my vehicles. Keep up technical skill and dedication to providing the best possible automotive care, I will always trust Scott Adams and his team with my vehicles. Keep up the great work! More

Big mistake by any salesman, letting a customer walk away, because they're not willing to work with the customer on the price. I'm not young and this is not my first rodeo purchasing a car. with techno away, because they're not willing to work with the customer on the price. I'm not young and this is not my first rodeo purchasing a car. with technology available nowadays for customers, we know if we are being taken for a ride. Glad i walked out and went somewhere else. Got the car i wanted with no hassles (this dealership doesn't have a lot to offer in their lot) and the price i wanted for it. You guys lost a customer and a sale. Buyers beware! More

Satisfaction is guarantee. All their staff at service department and sales department are friendly with their customers. I love been their customer and I always been. department and sales department are friendly with their customers. I love been their customer and I always been. More

Had to take my car to be serviced. Scott Boyals helped me a lot. There was an issue and he put our family first and we will buy from them again thank you a lot. There was an issue and he put our family first and we will buy from them again thank you More