Lucas Ford of Burlington - Service Center

The Representative that attended to me was very prompt, very cordial. He explained everything to me. I was pleased with the service received.. The waiting in the lobby to receive my car was reasonable. very cordial. He explained everything to me. I was pleased with the service received.. The waiting in the lobby to receive my car was reasonable. More

Michaels customer service was excellent. I received multiple updates about my car and what time it would be done. It was completed in a timely manner. Thank you for the great service!! multiple updates about my car and what time it would be done. It was completed in a timely manner. Thank you for the great service!! More

Up charge on in house parts Took f 150 in for premium care warranty work heated seats not working tell me filters need replacing $60.00 per filter $85.00 for labor 10 minute jo Took f 150 in for premium care warranty work heated seats not working tell me filters need replacing $60.00 per filter $85.00 for labor 10 minute job call parts dept at Lucas parts guy says $23.00 each key switch needed replaced ok premium care covered issue with window when going up it goes down they say it's window vent . Vents are the glue on Lucas wants $110.00to reposition exhaust leak Lucas says shield clamp not covered all they replaced is clamp shield rattles also had battery installed truck was in shop parking brake drags when released premium care warrants that say I need brake job $they call back with $1700.00 + quote long story short Battery, key switch clamp on muffler was work performed bill $750.00 had to argue with them to get bill to $430.00 170 for battery and $100.00 deductible was the bill also was there last month for oil change 2.5 hrs with appt I would never go back or recommend Lucas for services should of went to Miller ford More

I bought my 2010 Ford Fusion 2 months ago, it had 17,000 miles. This morning, Sept. 25, 2012, my car would not start, so I called AAA, they came out and told me that the battery was dead and the terminal wa miles. This morning, Sept. 25, 2012, my car would not start, so I called AAA, they came out and told me that the battery was dead and the terminal was corroded. They wanted to sell me a battery but I said no and asked them to jump the car so I could drive it to Lucas Ford. I believe that if they did the 20 point inspection on there certified used vehicles, they would have found the corrosion and low battery and fixed these issues before they sold the car. Well, when I got there it was around noon and they told me I had to wait because they were going to lunch. I had to sit there for an hour before they would even look at the car. When they finally looked at my car, they told me I needed a new battery and theterminal was corroded but they would also have to replace some wiring and it takes a lot to feed the wires through the engine and it would cost $684.00! I could not understand that, since AAA told me it would cost $147.00 and they would fix it right in my driveway! I talked to Alex, the service manager about the cost and he said I needed to talk to the sales manager since I was disputing the cost. Of course, the sales manager was not in. So, I asked them to jump the car and I left very angry and frustrated. I took my car to a mechanic I trusted and it was fixed in an hour and cost me $115.00. I will never take my car to Lucas Ford again! I do not and will never recommend that anyone take thier cars to Lucas Ford ever! First of all, they were expecting me, I called and told them I was going to have AAA tow the car in, but when they got it started I decided to drive it in. It would have been 10 minutes for them to check it out instead of making me wait an hour. Also, I thnk it should have been fixed for free, because they should have caught this 2 months ago! I will be writing to the CEO of Ford Corporation and complaining to them about this and how Lucas Ford tried to rip me off on the cost! Believe me, if I had the money to put up a billboard right next to their dealership, telling people not to go there I would!! More

Had an appt. for service to be done. Had to wait over an hour before I was taken in. this is the 3rd time ion a row i ahd a bad expirience. seems like ever since the Service Manager Bob left, the service is hour before I was taken in. this is the 3rd time ion a row i ahd a bad expirience. seems like ever since the Service Manager Bob left, the service is horrible. More