Lucas Chevrolet

Above board, honest, Excellent Customer Service I bought my Chevy Cruze from Lucas in 2014 and it was the single best car buying experience I, or anyone in my family had ever had. We worked with Rya I bought my Chevy Cruze from Lucas in 2014 and it was the single best car buying experience I, or anyone in my family had ever had. We worked with Ryan Gainey and the amount of care, precision, honesty, up front and legitimate guidance we received throughout the whole process made that experience one that would keep me and my family coming back to them whenever we needed a car. Since then, both of my parents and my grandparents have been to Lucas and have received the same old fashioned and professional service from different salesmen. The whole operation is really something to write home about. Recently, my wife and I were considering trading in our cars to get into something newer and within minutes I had a personalized email and text from Lucas saying that if I needed anything, don't hesitate to ask. It wasn't pushy or annoying, simply reaching out to let me know that we are taken care of. I gave Ryan a call the next day to talk to him about this possibility and he remembered me from 2 years ago. He even remembered my trade in and the specifics of the deal we arrived at. It is this sort of person-focused treatment that sets Lucas apart. At the time I was a recent graduate looking for an affordable sensible car, and by the end of the day I was driving away in a brand new Cruze for a truly unbelievable price. They made sure to tell me on the way out to come in anytime for a free oil change and carwash. Like I said, my folks have had the same experience, and we will never go anywhere else. More

Laid back dealership with no preassure I am happy to say I purchased my 3rd vehicle from the Lucas family. No reason to go anywhere else. Great family feel in both sales and service. Th I am happy to say I purchased my 3rd vehicle from the Lucas family. No reason to go anywhere else. Great family feel in both sales and service. Thanks again guys! More

Professional courteous service Jason Lawrence at Lucas Chevrolet was great to deal with. The entire staff made my car buying experience one of the best I have ever experienced! I ca Jason Lawrence at Lucas Chevrolet was great to deal with. The entire staff made my car buying experience one of the best I have ever experienced! I can't say enough good things about the team at Lucas Automotive Group! I will never but a car anywhere else. More

Had a five star experience! Just recently purchased a vehicle I found on autotrader from them. Had a great time purchasing my vehicle from Lou. I would recommend Lucas Chevrolet Just recently purchased a vehicle I found on autotrader from them. Had a great time purchasing my vehicle from Lou. I would recommend Lucas Chevrolet to everybody! Thanks again! More

Pushy,ignorant ,rude,nasty ,and I could go on! I used a true car form,and you get prices.now this dealer will not stop harassing me.Tammy has left about 20 messages over two months !I had to block I used a true car form,and you get prices.now this dealer will not stop harassing me.Tammy has left about 20 messages over two months !I had to block her number.Now she's texting me.After I didn't respond she texted again.I finally just responded with two words that should of made anyone with common sense not try again,but this so called lady had to keep it up.Finally called to have a Manager I believe Bob tell her leave me alone.This guy was more ignorant and would not listen.I can see why they have the worst ratings.If Lucas was the last car dealer on earth,I'd walk.I placed harassment reports with the proper authorities.What a bunch of Unprofessional people.Stay clear there are still nice dealers out there,but Lucas is not one of them.A manager should just say,I'm sorry sir she won't bother you again!Not this dealer ,simply horrible. More

GREAT EXPERIENCE My family has been dealing with Lucas Chevrolet for years. Nothing but great experiences, including my recent Camaro purchase. The Internet manager, My family has been dealing with Lucas Chevrolet for years. Nothing but great experiences, including my recent Camaro purchase. The Internet manager, Chris Hurff, had everything set up and ready to go before I ever stepped foot in the dealership. Upon arrival, I had the pleasure of meeting Chris. He introduced me to Ryan Gainey, who took me on a test drive and processed the sale. I cant say enough about either one of these gentleman. They made the entire experience enjoyable. I love my new Camaro! Good luck in the new building! I look forward to seeing it when its completed. Thanks again guys! More

Dodged a bullet I was shopping for cars and went to Lucas Chevrolet. I test drove a 2014 Cruze that I liked well enough to turn in a credit application. Because my I was shopping for cars and went to Lucas Chevrolet. I test drove a 2014 Cruze that I liked well enough to turn in a credit application. Because my credit is not great I knew it could be challenging to find financing but had done enough homework to know that lots of credit applications can further damage credit. I specifically told my salesperson to turn it in to no more than 3 lenders. I got a call from the GM a couple of hours later that he had an approval from one lender, had heard back from several others and had a few more he was waiting on. Doing the math that tells me they didn't listen. I asked him what the payments would be since I had specified no more than $300 per month. He wouldn't tell me. I left him messages over the next two days and got no calls. After I texted the salesperson telling him to forget it he called me back. Still all he would tell me was that I was approved but didn't know how much the payments were going to be. I finally explained that if I was having this much trouble getting answers before buying the car, I couldn't imagine what a hassle it would be to get problems resolved after the purchase and that I would not do business with them! I'm so grateful that I dodged the bullet of years of headaches dealing with the games Lucas sales and management staff clearly use as their model of business. I ended up going to a very nice Chevrolet dealership (thank you Elkins Chevrolet for being a GREAT & hassle-free experience :) ) where I got straightforward answers and no games. (check out my 5-star review of THAT dealer for more specifics.) If you are thinking about a Chevrolet product, keep driving and go to Marlton instead! More

They sold me a car with serious safety issues They sold me a car with a broken engine. They obviously knew about it and I almost ran off the highway less than two weeks after I bought the car. I t They sold me a car with a broken engine. They obviously knew about it and I almost ran off the highway less than two weeks after I bought the car. I took it to a certified Chevy shop and they said that it would take weeks to get the car fix. I just ended up getting a new car from another dealership, but ended up loosing money on a trade because the car I bought from Lucas was not running after only two weeks. More

Great Experience At Lucas We recently purchased a new car from Lucas but it was the value of our trade that made the deal attractive. Ryan, the used car manager, was very fair We recently purchased a new car from Lucas but it was the value of our trade that made the deal attractive. Ryan, the used car manager, was very fair and accommodating. We love our new Comaro and look forward to future purchases at Lucas! More

Don't buy a used car from these crooks ! These people are crooks, They sold me a used car that they knew had important safety issues, and they willingly chose not to revel them. Less then These people are crooks, They sold me a used car that they knew had important safety issues, and they willingly chose not to revel them. Less then a month after I purchased this car from them in New Jersey it failed the Pennsylvania state safety inspection, and required a $1,000.00 repair bill to pass. When I contacted them initially, Kevin Midure ignored me completely, and Ryan Gainey flat out lied, telling me his manager would contact me within the week. Over a month later when I sent a letter about this to the manager, Tom Kilroy, he refused to own up and reimburse me for even half the repairs, and only was willing to try and force me to accept another trade, as if I would trust them enough to continue doing business with them. All I asked for was to be reimbursed for half the cost of the repairs that were needed to pass the Pennsylvania state safety inspection less than a month after purchasing the vehicle, and instead I was ignored, lied to, and bullied. These people are crooks, and they don't care about their customers. Do not do business with them. More