Lubbers Cars - Service Center

Disappointed for the second time in eight months. On my last visit I was told the assembly that had the cruise control components needed replaced. I explained that it worked fine until my wiper mot On my last visit I was told the assembly that had the cruise control components needed replaced. I explained that it worked fine until my wiper motor went out. So although they assured me it needed replaced (200-300 dollars) I chose not to. I did have the wiper motor replaced and surprise- the cruise control began working as soon as I pulled off the lot. I don't know why they didn't know that would happen. I dropped the car off on Tuesday with a list of issues-oil change, 120000 mile check up, ABS and hill assist lights coming on randomly and a clunking noise in the rear when I turn. I had to wait for the part for the ABS sensor. So when service called to inform me I reiterated the suspension issue. I was assured they found nothing. I got a call back Friday letting me know I could pick up the vehicle. I no more than pulled out of their drive (my ride having already left) and the clunking was still there. I drove home in hopes I was making something out of nothing. Finally after doing a little more driving I was convinced I still had an issue and took a visual inspection myself. I could clearly see that something was not right on the right rear suspension. The connection for the stabilizer bar was about to break off. I am leaving town on Thursday and I can only imagine what would have happened had that broken off at 70 mph on the highway. I feel that the techs simply hook up the car to the computer and get their codes and never even look at what they are doing anymore. I have bought two vehicles from Lubbers and done all my services for the last 10 years there and you all know it is a drive to do so. I am very seriously thinking that I won't be back. More

Trent is my service guy at Lubbers! While I appreciate the team that does the service work as well, Trent is the face of the service department to me. He always works to put the custo While I appreciate the team that does the service work as well, Trent is the face of the service department to me. He always works to put the customer first. He always comes to a solution to my schedule and works to make sure I receive a good value from my investment. He does a great job of communicating with me so I can make a well informed decision. We know not all of those calls are fun as car repairs are expensive and never truly in the budget. Thanks for making the call anyway. Anyway thanks Trent, job well done! Robert More

An honest service writer. The service department takes great care to help with your automotive needs. Service is prompt and complete. And they make you comfortable as you wait. great care to help with your automotive needs. Service is prompt and complete. And they make you comfortable as you wait. More

I will drive the 30 minutes to get out to Lubbers for service on my truck because I have always felt I get good honest service. The service advisor I use to work with retired, but have been working with service on my truck because I have always felt I get good honest service. The service advisor I use to work with retired, but have been working with Danny since then. Danny will take time to answer my questions and I never feel I am being pushed to get services done that are not needed. I have even taken my vehicle out to have them check something that I feel might need to be done, like new brakes; to be told they are still fine. More

Went in to look for an explorer , Curtis got us in one to test drive and found us everything we wanted. A few things needed done on it , so he sent us home in a loaner and a few days later we came to pick ou test drive and found us everything we wanted. A few things needed done on it , so he sent us home in a loaner and a few days later we came to pick ours up and everything was perfect on it and ready for us to take home. Will be coming back for future vehicles. More

Honest and very helpful! Since we bought our cars from Lubbers we have been taking them to Trent for all our service needs. He is very HONEST and polite. He treats you like a Since we bought our cars from Lubbers we have been taking them to Trent for all our service needs. He is very HONEST and polite. He treats you like a person should be treated and not a number. At other places I felt as if I was just a number or they were just herding us in and out as fast as they could. Trent along with the other Lubber team members treat us all very well. More