Loyalty Toyota Richmond

I was extremely satisfied, Tiera Williams worked hard to meet and surpass my needs. Everyone at Loyalty was professional and kind! I have already referred a coworker to Loyalty Toyota. meet and surpass my needs. Everyone at Loyalty was professional and kind! I have already referred a coworker to Loyalty Toyota. More

Unprofessional with there followup , made an appointment and waited for almost an hour and at the end they told me the car I came for is sold, they should’ve at less let me know as soon as I get there inste and waited for almost an hour and at the end they told me the car I came for is sold, they should’ve at less let me know as soon as I get there instead waiting over an hour. Miss leading Customers with their pricing tactic , especially the $2000 over Kelley blue book More

I would highly recommend anyone to shop at Loyalty. My Salesperson Heather Hoffman was the absolute best. She made everything quick/easy & made me feel welcomed Salesperson Heather Hoffman was the absolute best. She made everything quick/easy & made me feel welcomed More

Fantastic service spearheaded by Stewart Winstead. He gives a personal touch and helps keep my RAV4 in tiptop shape. Thanks Stewart, you are the reason I will buy another Toyota from your dealership. gives a personal touch and helps keep my RAV4 in tiptop shape. Thanks Stewart, you are the reason I will buy another Toyota from your dealership. More

I appreciate the friendly staff, clean waiting area and their adherence to the COVID19 policies. They always do a great job doing my vehicle maintenance and I have never had any problems. their adherence to the COVID19 policies. They always do a great job doing my vehicle maintenance and I have never had any problems. More

Mr. Steward Winstead was very pleasant and efficient. He Mr. Steward Winstead was very pleasant and efficient. He was very kind and friendly. I will recommend this dealership to my friends they had safet Mr. Steward Winstead was very pleasant and efficient. He was very kind and friendly. I will recommend this dealership to my friends they had safety in place. More

Stewart Winstead knows his job well and treated me with the most respect. I have been dealing with him since he was at Martin Toyota and have the best experience with him every time. the most respect. I have been dealing with him since he was at Martin Toyota and have the best experience with him every time. More

Mr.Stith is a courteous, helpful, and customer oriented employee. You all are fortunate to have someone of his caliber on your team! Very well done. employee. You all are fortunate to have someone of his caliber on your team! Very well done. More

Dana was well knowledge about the Services and equipment I need to keep my FJ cruiser running. I always take my vehicle there for maintenance and have been very happy with them. I need to keep my FJ cruiser running. I always take my vehicle there for maintenance and have been very happy with them. More

We purchased our Highlander in 2019 and the majority of time that I've taken the vehicle in for service our service advisor has been Stewart Winstead. Stewart is always friendly and efficient. He not onl time that I've taken the vehicle in for service our service advisor has been Stewart Winstead. Stewart is always friendly and efficient. He not only works behind the counter but now comes out to actually check my vehicle in while in the service lane. My experience from the time I drive into the service lane thru checking out and getting my keys returned was excellent. I have to wait each time, the facilities offered by Loyalty are very comfortable. More