Loyalty Toyota Richmond

Dana Reed was very helpful, courteous, and informative. She arranged to get my oil change done early due to a road trip I was taking. I now request her by name to be my service representative. She arranged to get my oil change done early due to a road trip I was taking. I now request her by name to be my service representative. More

I had to wait nearly six hours at the Loyalty dealership for my 2015 Toyota Camry to be serviced because a tech broke a part associated with the water pump which was being replaced. The service department for my 2015 Toyota Camry to be serviced because a tech broke a part associated with the water pump which was being replaced. The service department had to order that part which had to be delivered to the dealership. Brittany Tench, my Service Representative for this visit, was very apologetic about the situation and periodically kept me informed on the progress of the repair. She even offered me a ride to a local restaurant to get lunch. Her personable touch made all the difference. I was not upset with the Loyalty service department for keeping me so long; mistakes happen, and I wanted the tech to properly perform service on my vehicle without rushing. I will definitely bring my Camry back to Loyalty for the service Brittany recommended. I hope she will be my service representative on the next visit. More

Guy Gordon was great to work with. Made buying a vehicle from Loyalty easy and painless! Made buying a vehicle from Loyalty easy and painless! More

Great Service! ! Love it!! Very Friendly!! Will recommend to others!! Thinking I’m gonna Love my Rav 4!! ! Love it!! Very Friendly!! Will recommend to others!! Thinking I’m gonna Love my Rav 4!! More

Dana Reed was amazing. She got me in and out and didn’t try to upsell me crap i really didn’t need. She got me in and out and didn’t try to upsell me crap i really didn’t need. More

Bailey Romain was very efficient and professional in communicating with me both before and after my car was serviced. He worked to make certain that I would be satisfied with my car's performance going communicating with me both before and after my car was serviced. He worked to make certain that I would be satisfied with my car's performance going forward. More

Ms.Brittney Tench , a loyalty employee always provides effective communication, beneficial recommendations regarding vehicle services and/or inquiries. She does her best to manage scheduling in a timely m effective communication, beneficial recommendations regarding vehicle services and/or inquiries. She does her best to manage scheduling in a timely manner to meet the customer needs.She also displays a considerate and understanding demeanor as far as her people skills. More

My Tech, Brittany Tench is the best. She is the reason I come for service. Thanks Brittany! She is the reason I come for service. Thanks Brittany! More

From my first call to them for an appointment to the checkout, the staff were very responsive and receptive. The 2 names Iof staff who helped me were Keon & Kelvin Watkins. checkout, the staff were very responsive and receptive. The 2 names Iof staff who helped me were Keon & Kelvin Watkins. More

Linda is the most wonderful person. She helped us out with finding a place to have a tire fixed/replaced while on a family trip and we were from out of town. This was on a Sunday and th She helped us out with finding a place to have a tire fixed/replaced while on a family trip and we were from out of town. This was on a Sunday and the service center was closed for the day. She helped us to find place, and contact them. Problem solved with the help of Linda. Linda for employee of the year. She is fantastic! More