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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,280 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,280 reviews

May 16, 2024

Excellent service as always! Great communication with the advisor assigned for the service visit. Will be back again. More

by pmquillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyne Hoke
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May 16, 2024 -

Loyalty Toyota Richmond responded

We greatly appreciate the opportunity to work with you, and glad to know that our team took great care of you! Thank you for the great feedback. Take care!

May 13, 2024

David Busby is by far the best Service Representative I have dealt with, He is top-notch. More

by ctharper123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Busby
Report | Print
May 13, 2024 -

Loyalty Toyota Richmond responded

We are proud that David went above and beyond to get you the best deal available! Please contact us if there is anymore we can do. Safe travels until we meet again!

May 07, 2024

I had a new 2008 Toyota, didn’t have it for long because I didn’t like taking my car in for service. Now I have a Toyota truck and Bailey Romain helps me. Bailey is the best. He’s so nice and helpful I d More

by Cjlvsmj
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Report | Print
May 07, 2024 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave us this 5-star rating! We are glad that Baily provided you with top-notch service. He will be delighted to hear of your kind words. We wish you safe travels! Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 05, 2024

Mina Abdullah was very patient with us, helping us select the right Tundra for us. Very happy with the entire process and our new Truck. More

by Tb17977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mina Adbullah and Tina Lewis
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May 06, 2024 -

Loyalty Toyota Richmond responded

Congratulations on your new truck! Providing quality and efficient service is so important to us, and we are glad that Mina's efforts could meet your satisfaction. Thank you so much for your wonderful review. Safe travels!

May 04, 2024

Brian Johnson, my service representative was excellent! He kept me in the loop on what was going to happen and his customer service was excellent! Job well done. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brain Johnson & Elwood Burrow
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May 06, 2024 -

Loyalty Toyota Richmond responded

Thank you for leaving us this positive review, Ron! We are glad that Brian was both helpful and informative. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 03, 2024

David did such an amazing job made my life nice and simple will definitely recommend him for anyone looking to schedule services top tier service More

by -
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David busby
Report | Print
May 03, 2024 -

Loyalty Toyota Richmond responded

Thank you so much for leaving us this wonderful review! Offering thorough and efficient services is always our goal, and we are delighted that David provided you with nothing less. Wishing you the safest of travels- on behalf of the entire team!

April 30, 2024

Nice and clean location and the employees that I met were all very polite people More

by jiinro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Reed
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Apr 30, 2024 -

Loyalty Toyota Richmond responded

We greatly appreciate the opportunity to work with you, and so glad that our team could provide you with a top-notch experience. Thank you so much for your positive review. Safe travels!

April 26, 2024

Great customer service experience , very professional , clean, effecient, fast , reliable. Would recommend to anybody in the area More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyne
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Apr 26, 2024 -

Loyalty Toyota Richmond responded

Thank you for leaving this 5-star review and recommendation! Please drive safely, and be sure to give us a call if there is anything more that he or the team may help you with.

April 26, 2024

I had the pleasure dealing with Bailey Romain when I dropped my car off for the Auto Butler treatment. Bailey was very gracious and greeted me by name. I had a small dent on one door of my Highlander. B More

by D Storey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Report | Print
Apr 26, 2024 -

Loyalty Toyota Richmond responded

Thank you for leaving Baily this excellent review! We are delighted to know that he took great care of you and your automotive needs when you join us for service. Thank you for choosing us, and we hope to continue serving your automotive needs for years to come! Thank you, and safe travels until we meet again!

April 25, 2024

Bailey Romain was my service advisor. He was professional and expedient with service for my Tacoma. Great Job! Highly recommend Baily Romain and Loyalty Toyota! More

by pmamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Report | Print
Apr 25, 2024 -

Loyalty Toyota Richmond responded

Thank you for leaving Baily this positive feedback! Providing quality and efficient service is so important to us. If there is ever anything more that he and the team may help you with, please do not hesitate to let us know!

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