Loyalty Toyota Richmond

Bailey Romain was very efficient and professional in communicating with me both before and after my car was serviced. He worked to make certain that I would be satisfied with my car's performance going communicating with me both before and after my car was serviced. He worked to make certain that I would be satisfied with my car's performance going forward. More

Ms.Brittney Tench , a loyalty employee always provides effective communication, beneficial recommendations regarding vehicle services and/or inquiries. She does her best to manage scheduling in a timely m effective communication, beneficial recommendations regarding vehicle services and/or inquiries. She does her best to manage scheduling in a timely manner to meet the customer needs.She also displays a considerate and understanding demeanor as far as her people skills. More

My Tech, Brittany Tench is the best. She is the reason I come for service. Thanks Brittany! She is the reason I come for service. Thanks Brittany! More

From my first call to them for an appointment to the checkout, the staff were very responsive and receptive. The 2 names Iof staff who helped me were Keon & Kelvin Watkins. checkout, the staff were very responsive and receptive. The 2 names Iof staff who helped me were Keon & Kelvin Watkins. More

I always receive excellent customer service when I go to Loyalty Toyota. Their service team is the best!! Loyalty Toyota. Their service team is the best!! More

Linda is the most wonderful person. She helped us out with finding a place to have a tire fixed/replaced while on a family trip and we were from out of town. This was on a Sunday and th She helped us out with finding a place to have a tire fixed/replaced while on a family trip and we were from out of town. This was on a Sunday and the service center was closed for the day. She helped us to find place, and contact them. Problem solved with the help of Linda. Linda for employee of the year. She is fantastic! More

The service was quick and Kelvin Watkins was very thorough and professional. I brought my work laptop and he showed me where I could work comfortably. thorough and professional. I brought my work laptop and he showed me where I could work comfortably. More

Loyalty Toyota has serviced my vehicle for 4 years now and their service has been outstanding. and their service has been outstanding. More

Keyone Louis was excellent. He kept me informed and the car was finished in less time than predicted. Thanks Keyone He kept me informed and the car was finished in less time than predicted. Thanks Keyone More

Guy Gordon was a great salesman. I made my first purchase October 2021 with Mr. Gordon. When I decided to upgrade my ride I went back to Mr. Gordon and he did not disappoint me. I wa I made my first purchase October 2021 with Mr. Gordon. When I decided to upgrade my ride I went back to Mr. Gordon and he did not disappoint me. I was able to get the vehicle I wanted and excellently customer service all at the same time. Guy your knowledge about vehicles and customer service allow you to be a great asset to your team. Thank you helping me and my family. Keep being great!!!! Guy Gordon you was great to work with and you really went above and beyond to secure my purchase of my Highlander. I would highly recommend Guy Gordon for your next purchase. More