Loyalty Toyota Richmond

Good service, good employee training, good waiting area. I have brought my Toyota Highlander Hybrid 2009 to this dealer since I bought it. This is why. I have brought my Toyota Highlander Hybrid 2009 to this dealer since I bought it. This is why. More

Karen Jarelle provided excellent customer service throughout the entire sales process! Please contact her or one of her team members for your next new or used car purchase! throughout the entire sales process! Please contact her or one of her team members for your next new or used car purchase! More

Great service! David was attentive, respectful and kind. He made sure to keep me updated on my vehicle as well as thoroughly explain the service so I was aware of what they'd be doing. He made sure to keep me updated on my vehicle as well as thoroughly explain the service so I was aware of what they'd be doing. More

Excellent all around! Dana was very pleasant to deal with and informative on the repair needed. Had no problem showing me the issue instead of just telling me about it. and informative on the repair needed. Had no problem showing me the issue instead of just telling me about it. More

I am always pleased with how fast and helpful the team is with services. Great customer care and very knowledgeable. I would recommend this dealership to anybody. with services. Great customer care and very knowledgeable. I would recommend this dealership to anybody. More

Dana Reed at Loyalty Toyota took very good care of letting me know every step of my vehicle being serviced and when my vehicle was ready for pickup. letting me know every step of my vehicle being serviced and when my vehicle was ready for pickup. More

Steward Winstead was very helpful. This was my first visit and my first car inspection in VA. He explained my needed repairs thoroughly. Thank you. visit and my first car inspection in VA. He explained my needed repairs thoroughly. Thank you. More

Michelle Watko was knowledgeable and very friendly. My vehicle was in for regular mileage, state inspection and had the vents flushed. In and out fast! vehicle was in for regular mileage, state inspection and had the vents flushed. In and out fast! More

Mike Myers was excellent as always even though it was just a state inspection this time. He told me up front that it was going to take a little longer than normal but knowing this in advance is preferab just a state inspection this time. He told me up front that it was going to take a little longer than normal but knowing this in advance is preferable to waiting and wondering. When my car was ready he took the time to help me find where my car had be parked when finished. I always try to get Mike as my service rep More

Service advisor Mike Myers is absolutely the best. He’s thoughtful, courteous, and has the customer’s Interest in mind. I would recommend Mike, nothing to do with the service center. thoughtful, courteous, and has the customer’s Interest in mind. I would recommend Mike, nothing to do with the service center. More