Loyalty Toyota Richmond

Right from the start everyone was very helpful and friendly. friendly. More

My review concerns service, maintenance on our 2006 Toyota Sienna. Mike Myers has been our service manager for the last number of years and always provides the best advice and information concerning e Toyota Sienna. Mike Myers has been our service manager for the last number of years and always provides the best advice and information concerning each service. This last one was especially important as we were in town for only that day and needed to use a rental car while the van was in the shop. He advised to come early to request a rental which worked out great. He ensured that the scheduled maintenance and the new item I added were completed by mid-afternoon and advised us of the next scheduled services that would be due next. More

Our service representative did a very good job! Dana Reed was excellent. was excellent. More

Bailey Romain was my representative he was a great helper very professional and courteous explained everything that was being done cost etc and made my wait time very comfortable I will recommend him and the very professional and courteous explained everything that was being done cost etc and made my wait time very comfortable I will recommend him and the company More

Bailey Romain is always a joy to work with. He is positive, upbeat, knowledgeable, and efficient. He looks for ways to assist with any issue and provides excellent and accurate advice on vehicle ser positive, upbeat, knowledgeable, and efficient. He looks for ways to assist with any issue and provides excellent and accurate advice on vehicle service needs. Excellent service always! More

David Busby is always polite and courteous when I bring my truck in for service. On one occasion, I was having a problem with my tire. He said okay, just bring it in and we will get it straight for you. I my truck in for service. On one occasion, I was having a problem with my tire. He said okay, just bring it in and we will get it straight for you. I didn't have to have an appointment or anything. He just knew how important it was to ME to have my truck running right. Yesterday's visit was great, in and out way quicker then he had estimated and I really appreciated that. More

Michelle Waylon provided excellent information and kept me informed during the whole process. Very good service and excellent communication. me informed during the whole process. Very good service and excellent communication. More

Brittany tench was a real pleasure to work with. She was extremely accurate with the time frame needed & was extremely friendly. Very nice personality Chuck rodgers was extremely accurate with the time frame needed & was extremely friendly. Very nice personality Chuck rodgers More

Dave Busby took great care to tell me what my truck need and had it done when he told me it would be. Because of this I'll be back again. and had it done when he told me it would be. Because of this I'll be back again. More

Bought my wife a 2022 Toyota Corolla at Loyalty Toyota. This is the third new vehicle I have purchased there in as many years. As always, Biju Kanamkombil made us feel like family throughout the process an This is the third new vehicle I have purchased there in as many years. As always, Biju Kanamkombil made us feel like family throughout the process and helped us find the perfect vehicle to meet our needs. I would highly recommend Loyalty Toyota to anyone who is ready to purchase a high quality new or used vehicle. Their service is top notch, too. More