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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,281 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,281 reviews

August 16, 2021

This was quick and easy purchase. It was well worth the wait. As soon as my vehicle came in I got an excited phone call from Wayne telling me to make my way to the dealership. I will always refer to Wayne More

by Rgegenheimer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne
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Aug 16, 2021 -

Loyalty Toyota Richmond responded

Providing a seamless, 5-star experience is always our goal, and we are so glad that Wayne's efforts met your satisfaction. He will be honored to have earned your kind recommendation! We wish you the warmest congratulations on your new vehicle- on behalf of Wayne and the entire team! Thank you so much for your excellent review! Please do not hesitate to let us know if we may ever be of further assistance to you in the future.

August 15, 2021

Brittney tench Was excellent at her job. Answered all questions well and remain in touch during the whole process. More

by Pm_elect
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Britney tench
Report | Print
Aug 16, 2021 -

Loyalty Toyota Richmond responded

We are so glad that Brittany took great care of you and your vehicle, and we greatly appreciate you taking the time to leave her this positive review! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

August 12, 2021

Mr. David Busby was very helpful on my last service visit, My vehicle had some unexpected issues and Mr. Busby went out of his way to make sure I was not disappointed. Parts were not available, he orde More

by tonyzaccheus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Busby
Report | Print
Aug 12, 2021 -

Loyalty Toyota Richmond responded

Tony, Thank you for taking the time to leave David this excellent review! We are so glad that David provided you with top-notch service and got your automotive needs taken care of! Your satisfaction is so important to us. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

August 11, 2021

Bailey Romain is an asset to your dept. Very friendly and professional. More

by Yorkie2see
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Report | Print
Aug 11, 2021 -

Loyalty Toyota Richmond responded

We are so glad that Bailey could be of assistance to you during your recent visit, and we greatly appreciate you taking the time to leave him this positive review! He will be honored to know of your very kind words. We hope to see you again the next time you are in need of automotive service. Take care!

August 11, 2021

Stewart Winstead always takes great care of me and my RAV4!!! He is always very friendly, helpful and knowledgeable! My review . . . Stewart Winstead and Loyalty Toyota are the best!!! More

by sherri-ww4life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Aug 11, 2021 -

Loyalty Toyota Richmond responded

Sherri, Thank you so much for leaving Stewart this excellent review! Providing top-quality service is so important to us, and we are overjoyed that Stewart consistently meets your satisfaction! It is our pleasure to serve you. We look forward to providing you and your vehicle with our best care in the years to come! Safe travels!

August 11, 2021

Ms. Heather Huffman was very cordial and helpful. She honored her word in having my vehicle ready as I requested. I was pleased with the service she provided. Otherwise, there were other employees who d More

by raswan73
Price
Recommend Dealer
Yes
Employees Worked With
Jose and Mr. Huffman
Report | Print
Aug 13, 2021 -

Loyalty Toyota Richmond responded

We appreciate you taking the time to leave Heather this positive review! We are so glad that she provided you with top-notch service and got your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

August 09, 2021

Mike Myers was a great help on my last service visit. I had an unexpected funeral to attend and Mike rushed my yearly inspection through so I was on time. More

by jpdtwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Myers
Report | Print
Aug 10, 2021 -

Loyalty Toyota Richmond responded

We appreciate you leaving Mike this 5-star review. We are delighted that he provided you with exceptional care and got your automotive needs swiftly taken care of. We send you our sincere condolences- on behalf of Mike and the entire team. Please do not hesitate to let us know if there is ever anything more that we may assist you with in the future.

August 09, 2021

We came in on a walk-in because Nissan turned us away. Toyota was so accommodating and nice and got us all taken care of. More

by Davison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey, Female who greeted us..didn’t catch her name
Report | Print
Aug 10, 2021 -

Loyalty Toyota Richmond responded

Davison, Thank you for taking the time to leave us this positive review! We are so glad that you took the time to visit us! We are thrilled that our team could accommodate you and get your automotive needs efficiently taken care of. It is our pleasure to serve you, and we hope to see you again the next time you are in need of automotive service. Safe travels!

August 08, 2021

Everyone at the dealership is always kind and friendly. I always take my vehicle back there for service. I have purchased two vehicles from this dealership. More

by vicky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Busey
Report | Print
Aug 10, 2021 -

Loyalty Toyota Richmond responded

VIcky, We greatly appreciate your wonderful review! We are honored by your continued business, and we are overjoyed that our team consistently provides you with exceptional service! Your satisfaction is our utmost priority. We hope that you continue to choose us for all of your future automotive needs! On behalf of the entire team- we wish you the safest of travels until we meet again.

August 08, 2021

Michelle was very helpful and attentive. The service team was also willing to share their knowledge. More

by Mason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle
Report | Print
Aug 10, 2021 -

Loyalty Toyota Richmond responded

Mason, Thank you for your positive review! We are delighted that Michelle provided you with top-notch service during your recent visit. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that Michelle and the team may assist you with. Take care!

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