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Loyalty Toyota Richmond
Chester, VA
1,281 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 10, 2021
Brittany is an excellent service advisor. She helped set up the appointment, was there to check in the vehicle, and clearly explains the services intended. Best of all, it is a pleasure to work with an adv up the appointment, was there to check in the vehicle, and clearly explains the services intended. Best of all, it is a pleasure to work with an advisor who recognizes you as a real person, not just someone bringing a vehicle in. More
by dhealy60
Employees Worked With
Brittany Tench
September 10, 2021
Great customer service as usual and always willing to discuss any questions regarding my 4 Runner. Steward Winstead always very helpful. Always get top notch service when I go to the dealer ship discuss any questions regarding my 4 Runner. Steward Winstead always very helpful. Always get top notch service when I go to the dealer ship More
by aggieath2o
Employees Worked With
Stewart Winstead
September 09, 2021
Bailey is always so polite. Everything is organized and well handled. Building and surroundings are so clean. They actually treat you like they are excited to see you. well handled. Building and surroundings are so clean. They actually treat you like they are excited to see you. More
by MARKS23897
Employees Worked With
Bailey Romain
September 08, 2021
Had an excellent experience in assisting my daughter in purchasing a car. From the salesperson to the finance personnel everyone was very professional and competent. They made a traditional stressful even purchasing a car. From the salesperson to the finance personnel everyone was very professional and competent. They made a traditional stressful event painless. More
by andleeper
Employees Worked With
Frtiz
September 03, 2021
Steward Winstead is an outstanding service advisor. He keep you updated on your vehicles when they are in the shop for service. He make suggestions and listen to your concerns. He is a people person. keep you updated on your vehicles when they are in the shop for service. He make suggestions and listen to your concerns. He is a people person. More
by Wgay228
Employees Worked With
Stewart WInstead
September 02, 2021
I have a compromised immune system. Was disappointed that I had to spend 2 hours in an area where about 75% of the people were not wearing masks. Perhaps you should have a waiting area set aside for pe that I had to spend 2 hours in an area where about 75% of the people were not wearing masks. Perhaps you should have a waiting area set aside for people who don't want to be exposed to the virus. Brian Johnson did an excellent job for me. More
by Jerry
Employees Worked With
Brian Johnson
September 01, 2021
Very efficient and communicated throughout the entire process! I appreciate all the effort they put in to making sure that we are cared for and not forgotten. process! I appreciate all the effort they put in to making sure that we are cared for and not forgotten. More
by emferguson18
Employees Worked With
David
September 01, 2021
Brittany Tench was my advisor and she was excellent.She made sure she kept me updated on my car and my wait time was long but she made sure she checked on my and to let me know it wouldn’t but much longer made sure she kept me updated on my car and my wait time was long but she made sure she checked on my and to let me know it wouldn’t but much longer on my car More
by Ral
Employees Worked With
Brittany Tench
August 31, 2021
Dana Reed was great ! Good communication. In and out quickly . We inquired about a future service and she gave us the estimate and explained parts needed. quickly . We inquired about a future service and she gave us the estimate and explained parts needed. More
by stacyperone
Employees Worked With
Dana Reed
August 26, 2021
My experience with Loyalty Toyota Richmond has been beyond excellent since my rep Brittany Tench has been working with me. (Additionally, the donuts and cleanliness of the facility are greatly apprecia beyond excellent since my rep Brittany Tench has been working with me. (Additionally, the donuts and cleanliness of the facility are greatly appreciated. My two terriers LOVE the dog-friendly Loyalty Toyota environment!) Brittany is relatable, professional, and very informative in her position. Brittany is THE only one who successfully deals with my slightly obscure maintenance package on my RAV4, and I haven’t had a single issue since she took over. I can’t thank her enough for her hard work and determination, as well as her care and concern for my vehicle’s regular maintenance. Thank you so much! You’re fantastic. More
by cdyer
Employees Worked With
Brittany Tench
