Loyalty Toyota Richmond

Brian Johnson was very friendly, helpful and personable. No pressure and ready to explain anything. Hope to see him next time!!! No pressure and ready to explain anything. Hope to see him next time!!! More

Bailey Romain is a great person to work with at Loyalty Toyota. He stays up to date on what service your vehicle needs and when. He gladly answers any questions you may have. Toyota. He stays up to date on what service your vehicle needs and when. He gladly answers any questions you may have. More

Loyalty provides a friendly and professional staff and the technicians are second to none. Dana Reed was my latest service adviser and she was thorough in her conveyance of service procedures and needs an the technicians are second to none. Dana Reed was my latest service adviser and she was thorough in her conveyance of service procedures and needs and extremely pleasant to work with. I will certainly ask for Dana when making service appointments in the future. More

Stephen is the best! Shows you options and no pressure. Guys after - great conversation but I was tired and wanted to just go home! But super impressed with your servi Shows you options and no pressure. Guys after - great conversation but I was tired and wanted to just go home! But super impressed with your service!! If in 10 years I need a new car - you have my business - only if Stephen is still there! More

Stewart and team always do an excellent job. They are very helpful. Thanks you so much. They are very helpful. Thanks you so much. More

I recently had my 2020 Toyota Tundra TRD Pro serviced at Loyalty Toyota, and the experience was outstanding. The service personnel were incredibly efficient and professional. They addressed all my needs pro Loyalty Toyota, and the experience was outstanding. The service personnel were incredibly efficient and professional. They addressed all my needs promptly and kept me informed throughout the process. I highly recommend their service department for anyone needing excellent care for their vehicle. More

The dealership is in close proximity to my home if I should need a ride. should need a ride. More

This dealership and its staff goes above and beyond in their customer service to ensure you are treated as a person and not just a ticket number. their customer service to ensure you are treated as a person and not just a ticket number. More

Mr. Christapher Blanc is dealing with my since more than 6 months,, his way of dealing with me as a customer is extraordinary exceptional,this why withinn a 6 months I have purchased 3 cars through his deal 6 months,, his way of dealing with me as a customer is extraordinary exceptional,this why withinn a 6 months I have purchased 3 cars through his dealership, although I have other contacts in Toyota Loyalty but always prefer to Mr. Christopher. His way of talking, and convincing power is also extraordinary superb. I admire is way of respect and quick response and disposal. More

My experience with Bailey Romain was excellent. When I first made the appointment, I was told that I would have to leave my vehicle in order for them to identify if my vehicle was part of the recal When I first made the appointment, I was told that I would have to leave my vehicle in order for them to identify if my vehicle was part of the recall. When I arrived to drop off, I was told, "If you'll give us 30 mins, we will have it ready for you." It was ready in 15 minutes. More