Loyalty Toyota Richmond

It's a pleasure to have David Busby as my service advisor. He is always professional and friendly. During my visits at Priority Toyota he discuss with me issues that's pertaining to my car. advisor. He is always professional and friendly. During my visits at Priority Toyota he discuss with me issues that's pertaining to my car. More

Stephen Crutchet made sure I got the deal and vehicle I wanted very helpful salesman wanted very helpful salesman More

Very pleased with the quality of the customer service. Stewart Winstead the service advisor was very courteous and pleasant to deal with. I will be back again. Stewart Winstead the service advisor was very courteous and pleasant to deal with. I will be back again. More

My service agent Brittany Tench did an excellent job during my interaction with her. At my arrival she was with me shortly after my arrival and quickly determined all the things I needed done. She was during my interaction with her. At my arrival she was with me shortly after my arrival and quickly determined all the things I needed done. She was able to answer all my concerns and kept me informed of what was going on. I would certainly ask for her service at my next visit. Al More

Always have a great experience! Brian Johnson helped me out this time, he was excellent with communicating, time estimates, and answered every question I had. Brian Johnson helped me out this time, he was excellent with communicating, time estimates, and answered every question I had. More

Great service representative, David Busby: Professional, friendly, not pushy, knowledgeable, prompt, considerate of customer’s schedule. friendly, not pushy, knowledgeable, prompt, considerate of customer’s schedule. More

Excellent service, respectful. ..never blowing smoke...timely. clean facility...but fix the coffee machine..awful... ..never blowing smoke...timely. clean facility...but fix the coffee machine..awful... More

Bailey is a top-notch rep for Loyalty Toyota. ...he kept me informed every step of the way.--Super to deal with, thanks again. ...he kept me informed every step of the way.--Super to deal with, thanks again. More

Everyone was very helpful and informative about getting my car in for service. David Busby was very quick to take a look at my car and get it ready for service. David also kept me informed about what wa my car in for service. David Busby was very quick to take a look at my car and get it ready for service. David also kept me informed about what was needed for my car to be serviced. More

Brittany Tench was a pleasure to work with. Everything went well but it would have been nice if at the time of making the appointment or at the time of checking in I had been told that there wo Everything went well but it would have been nice if at the time of making the appointment or at the time of checking in I had been told that there would be a fee for using my credit card. I could have brought my debit card or check book and paid without a fee if I had been told in advance. I could have called my husband to bring me my debit card if I had been told when I checked in. Instead, I paid a $22 fee for using my credit card. More