Loyalty Toyota Richmond

David Busby was very helpful and explained what I needed to understand in detail. I will continue to ask for him in my future service appointments as my advisor to understand in detail. I will continue to ask for him in my future service appointments as my advisor More

The service I receive at Loyalty Toyota is exceptional! David Busby is my service advisor and when I take my car in for either service or repairs I know with confidence that David is going to make sure tha David Busby is my service advisor and when I take my car in for either service or repairs I know with confidence that David is going to make sure that my car is going to run smoothly and exceptionally well when I leave the dealership! The mechanics that work under David are exceptional and I can’t thank them enough for taking such excellent care of my car! I bought my car in December of 2005 from Loyalty Toyota ( Priority Toyota back in 2005 ) and have had all of my services done at Loyalty Toyota. They have taken very good care of both my car and me over the years so there is a strong bond there and I wouldn’t go anywhere else! More

Mr. Kelvin Watkins is an excellent person who has a great understanding of the importance of maintaining the car. understanding of the importance of maintaining the car. More

Thank you Keyone Louis for the service at Loyalty Toyota. I appreciate your hard work and arranging the last service for my car very well and in less than the time I was expected. I appreciate your hard work and arranging the last service for my car very well and in less than the time I was expected. More

I had to wait nearly six hours at the Loyalty dealership for my 2015 Toyota Camry to be serviced because a tech broke a part associated with the water pump which was being replaced. The service department for my 2015 Toyota Camry to be serviced because a tech broke a part associated with the water pump which was being replaced. The service department had to order that part which had to be delivered to the dealership. Brittany Tench, my Service Representative for this visit, was very apologetic about the situation and periodically kept me informed on the progress of the repair. She even offered me a ride to a local restaurant to get lunch. Her personable touch made all the difference. I was not upset with the Loyalty service department for keeping me so long; mistakes happen, and I wanted the tech to properly perform service on my vehicle without rushing. I will definitely bring my Camry back to Loyalty for the service Brittany recommended. I hope she will be my service representative on the next visit. More

Dana Reed was very helpful, courteous, and informative. She arranged to get my oil change done early due to a road trip I was taking. I now request her by name to be my service representative. She arranged to get my oil change done early due to a road trip I was taking. I now request her by name to be my service representative. More

Guy Gordon was great to work with. Made buying a vehicle from Loyalty easy and painless! Made buying a vehicle from Loyalty easy and painless! More

Great Service! ! Love it!! Very Friendly!! Will recommend to others!! Thinking I’m gonna Love my Rav 4!! ! Love it!! Very Friendly!! Will recommend to others!! Thinking I’m gonna Love my Rav 4!! More

Dana Reed was amazing. She got me in and out and didn’t try to upsell me crap i really didn’t need. She got me in and out and didn’t try to upsell me crap i really didn’t need. More