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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,281 Reviews
Call Dealership (804) 796-1800
View Awards

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,281 reviews

September 21, 2021

Outstanding service. The advisor, Wes Brown listened to what I had to say and was willing to make it happen. The service department, at Loyalty Toyota, got me in and out in a reasonable amount of time and More

by Russell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Brown
Report | Print
Sep 21, 2021 -

Loyalty Toyota Richmond responded

Russell, We are so glad that Wes provided you and your vehicle with exceptional care throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Thank you so much for your 5-star review! Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

September 21, 2021

Took my car in yesterday for service & auto butler & it was the first time in 4 years that everything went smoothly & there were no problems. More

by merlin3489
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Brown
Report | Print
Sep 21, 2021 -

Loyalty Toyota Richmond responded

Merlin, Thank you for your 5-star review! We are delighted that our team provided you with top-notch service and got your automotive needs efficiently taken care of. We hope that you continue to choose us for your future vehicle's needs. On behalf of the entire team- we wish you the safest of travels.

September 19, 2021

I was very pleased with the service and especially the associate who helped me, Wes Brown. More

by Sherrilthompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Brown
Report | Print
Sep 21, 2021 -

Loyalty Toyota Richmond responded

Sherril, Thank you for taking the time to leave Wes this 5-star review! He will be honored to know that you greatly valued his service. It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

September 18, 2021

Very friendly, professional and helpful staff :)Keep it up! I highly recommend this trusted Toyota service center. More

by Mohammed AlAwadh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
Sep 21, 2021 -

Loyalty Toyota Richmond responded

Mohammed, Thank you so much for your wonderful review and recommendation! We are delighted that our team could provide you with the quality service that you deserve. We greatly appreciate your business, and we hope that you continue to choose us for all of your future automotive needs! Safe travels!

Sep 21, 2021 -

Mohammed AlAwadh responded

“ we hope that you continue to choose us for all of your future automotive needs!” Absolutely I will!

September 16, 2021

Pleasant greeting. Mike Myers is very kind and very professional and very knowledgeable. He is always a pleasure to work with. More

by bwwade25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Myers
Report | Print
Sep 16, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your 5-star review! Providing top-notch service is always our goal, and we are pleased to hear that Mike's efforts consistently meets your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to let us know if we may ever be of further service to you in the future.

September 16, 2021

The service people were very friendly, efficient and professional. As I got to Counter do the service manager already had a print out of my alignment and tread depth of my tires. More

by rkmac50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Sep 17, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! Providing a seamless and exceptional experience is always our goal, and we are glad that we could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to let us know if we may ever be of further service to you in the future.

September 15, 2021

David Busby went above and beyond in the service department for me and my husband! We would definitely recommend Loyalty Toyota to our friends and family! More

by Angel.cindy21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Busby
Report | Print
Sep 15, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your 5-star review and recommendation! We are so glad that David provided you and your husband with the quality service that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. We hope to see you again the next time you are in need of automotive service. Take care!

September 15, 2021

Was greeted immediately at arrival by my service rep Wes Brown and we discussed why I was there and I was very pleased with the way Wes listened and answered my questions. I have had Wes in the past with th More

by aqjarrett23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Brown
Report | Print
Sep 15, 2021 -

Loyalty Toyota Richmond responded

We are so glad that Wes consistently provides you with the 5-star service that you so much deserve. Your satisfaction means so much to us, and he will be honored to know how confident you are in his efforts with your automotive needs. Thank you so much for your amazing review! We look forward to continue to provide you and your vehicle with our best care in your visits to come.

September 13, 2021

Mike Meyers make it very easy to get signed in and keep you in communication while you waiting on your vehicle being service. My truck was done in less time so I was happy about that. More

by swash1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Meyer is a nice guy.
Report | Print
Sep 13, 2021 -

Loyalty Toyota Richmond responded

Providing quality and efficient service is so important to us, and we are so glad that Mike's efforts could meet your satisfaction. Thank you so much for your positive review. We hope that you continue to choose us for all of your future automotive needs. Take care!

September 11, 2021

Loyalty Toyota is a great dealership I've had the best experience there. Especially the service department I had a maintenance appt scheduled and the technician mike Myers took great care of us he was top More

by freshmom1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike myers
Report | Print
Sep 13, 2021 -

Loyalty Toyota Richmond responded

We greatly appreciate you taking the time to leave us this wonderful review! We are so glad that Mike took great care of you and your automotive needs during your recent visit. It is our pleasure to serve you. We wish you safe travels, and we hope to see you again when the time comes for your vehicle's next service.

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