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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,281 Reviews
Call Dealership (804) 796-1800
View Awards

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,281 reviews

October 01, 2021

Dana Reed was excellent when I went in for my first service so helpful! Walked me through the whole process which made it very painless and easy. More

by ms2vlp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
Oct 01, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your 5-star review! We are honored that you confided in us with your automotive needs, and we are delighted that Dana provided you with the quality service that you so much deserve! It is our pleasure to assist you in any way possible. Please drive safely and do not hesitate to give us a call if you ever have any further questions or concerns.

September 30, 2021

Brittany Tench was very professional, friendly, and showed genuine interest in making sure my concerns were addressed. More

by Jill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Report | Print
Sep 30, 2021 -

Loyalty Toyota Richmond responded

Jill, Tank you for taking the time to leave Brittany this positive review! Your safety and satisfaction are our utmost priorities, and we are so glad that she could put you at ease and get your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

September 30, 2021

The service personnel were courteous and polite, they worked in a timely manner to assist More

by Slanex08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romain Bailey
Report | Print
Sep 30, 2021 -

Loyalty Toyota Richmond responded

We greatly appreciate your 5-star review! Providing quality and efficient service is always our goal, and we are delighted that our team's efforts met your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

September 30, 2021

Mike was very helpful in meeting my expectations, I was comfortable waiting, and he guessed the waiting time very well. More

by CountybirdMerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Myers
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Oct 01, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! Providing quality and efficient service is always our goal, and we are delighted that Mike's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to let us know if there is ever anything more that we may help you with.

September 29, 2021

Great people especially Brittany Tench! Shop does great work and takes care of the vehicle. More

by jpm0181
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Report | Print
Sep 30, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for leaving Brittany this positive review! We are so glad that she provides you and your vehicle with great care! It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

September 29, 2021

Mike has helped me as a service representative many times, and has always been knowledgeable, and friendly. More

by Monkeetoes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike,Myers
Report | Print
Sep 29, 2021 -

Monkeetoes responded

Mike has helped me as a service representative many times, and has always been knowledgeable, and friendly.

Sep 29, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for leaving Mike this kind review! Providing top-notch service is always our goal, and we are so glad that his efforts continuously meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

September 29, 2021

Brittany Tench is the best service representative that nanyone can ask for. Always willing to go the extra mile to ensure complete satisfaction to the customer. She's polite, extremely courteous and alw More

by Bernard Dameron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Report | Print
Sep 29, 2021 -

Loyalty Toyota Richmond responded

Bernard, We appreciate you taking the time to leave Brittany this wonderful review! We are so glad that she consistently provides you and your vehicle with exceptional care. Your safety and satisfaction are our utmost priorities. We wish you safe travels, and we hope to see you again the next time you are in need of automotive service.

September 29, 2021

I recently got my car serviced at Loyalty Toyota, which is also where I purchased my car. Bailey Romain was very friendly and helpful during my visit. He was very professional in how he presented himself a More

by Carleasa M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Report | Print
Sep 29, 2021 -

Loyalty Toyota Richmond responded

Carleasa, Thank you for taking the time to leave us this 5-star review! We are honored by your continued business, and we are thrilled that Baily provided you with the quality service that you so much deserve! It is our pleasure to assist you in any way possible. We hope that you continue to choose us for all of your future automotive needs! Safe travels!

September 29, 2021

Welcoming, personable staff. Comfortable. Great inventory. Knowledgeable sales and finance team work to accomadate you! More

by Larkinspirit23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Phillips
Report | Print
Sep 29, 2021 -

Loyalty Toyota Richmond responded

Thank you for your positive review! We are so glad that we could provide you with exceptional service! We greatly appreciate your business. We wish you congratulations on your new vehicle- on behalf of the entire team! Please drive safely, and do not hesitate to let us know if there is ever anything more that we may help you with in the future.

September 27, 2021

I give the dealership high marks because of employees like Bailey Romain. Thank you for your dedication to quality customer service. More

by usmc tap1306
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Report | Print
Sep 28, 2021 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave Bailey this 5-star review! We are delighted that they provided you with the quality service that you so much deserve! It is our pleasure to serve you, and we hope that you continue to choose us for all of your future automotive needs! Take care!

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