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Loyalty Toyota Richmond
Chester, VA
1,337 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,337 reviews
January 19, 2022
I had an excellent experience with Wesley Brown on January 15, 2022. I appreciated him being cognizant of the fact that I had my one year old daughter with me during the wait and my service time was f January 15, 2022. I appreciated him being cognizant of the fact that I had my one year old daughter with me during the wait and my service time was faster than I had expected. More
by carolyn
Employees Worked With
Wesley Brown
January 19, 2022
Loyalty Toyota has done a good job at maintaining our Toyota Highlander. Our Service Manager Michael Stith is professional and kind. He understood without being asked that the price for our service was e Toyota Highlander. Our Service Manager Michael Stith is professional and kind. He understood without being asked that the price for our service was expensive and he did what he could to help give us the best price possible. We'll continue seeking service through Loyalty Toyota and hope Michael is there to help us meet our service needs in the future. More
by Caish47
Employees Worked With
Michael Stith
January 19, 2022
I would recommend Loyalty Toyota to ANYONE looking for a new or used Toyota. Karen and CeeCee were the best sales representatives I have ever dealt with. They made the process quick and easy and had fun whi new or used Toyota. Karen and CeeCee were the best sales representatives I have ever dealt with. They made the process quick and easy and had fun while going through the long and boring process of buying a vehicle. I will DEFINITELY be a repeat customer when I am in the market for another vehicle. I can’t say enough about fast they got this done. A1 customer service. Great people to deal with. More
by adfore4902
Employees Worked With
Karen, CeeCee
January 19, 2022
My service call was taken on time and the technician (Stewart) was very courteous and offered explanation during the time I was there. Very professional. (Stewart) was very courteous and offered explanation during the time I was there. Very professional. More
by BigE
Employees Worked With
Technician who received me was courteous.
January 15, 2022
David Busby was thorough and explained everything before work was done. The service was impeccable. Our car was serviced and completed on time as promised. We definitely will continue to go to Loyalty Toyot work was done. The service was impeccable. Our car was serviced and completed on time as promised. We definitely will continue to go to Loyalty Toyota for all our Highlander needs. More
by Dimples22c
Employees Worked With
David Busby
January 14, 2022
Working with Stewart Winstead is a plus. He is friendly, knowledgeable and I trust his recommendations concerning my vehicle. Scheduling was a breeze and service was completed on time. Stewart is an asset knowledgeable and I trust his recommendations concerning my vehicle. Scheduling was a breeze and service was completed on time. Stewart is an asset to the Toyota dealership. More
by sjrvotes
Employees Worked With
Stewart Winstead
January 11, 2022
Whole shopping experience was very unpleasant. I reached out to a sales rep for a 2022 Toyota 4Runner with 3 very specific requirements of running boards, 5-seater, and army green color. He sent me pdf of t out to a sales rep for a 2022 Toyota 4Runner with 3 very specific requirements of running boards, 5-seater, and army green color. He sent me pdf of the vehicle that had all my requirements which was still in transit. When the vehicle arrived, it came without running boards. His manager told me that there’s nationwide shortage of boards. This shortage is there since 2020 so why did they not tell me on 25th Oct when he sent me the pdf and on Oct 30th when I met him in person. I was completely blown away by THE LIES they said to earn my business. The sales rep knew that I will not buy the car without the running boards and hence, even though they knew all along there were no running boards, they never told me knowing that I will not buy it from them. Sorry to say all this but it is the real treacherous experience that will be etched in my mind FOREVER!! More
by Abedin Ambakhutwala
Employees Worked With
SK Unny, Gonzales
