Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,281 Reviews
Call Dealership (804) 796-1800
View Awards

2000 Walthall Center Dr

Chester, VA

23831

Directions

By Type

Showing 1,281 reviews

November 18, 2021

Pleasant and quick service. Always meets my needs and addresses any concerns. Thank you for always keeping me updated on my maintenance for my vehicle. More

by mschandler71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Nov 18, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! We are delighted that our team consistently provides you and your vehicle with great care. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

November 18, 2021

Loyalty Toyota is fair priced and dependable dealer. I recently had service performed. Brittany Tench advised me every step of the way. Advising but not pushing services my vehicle me need. I go to Lo More

by jkleven00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Report | Print
Nov 19, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that Brittany provided you with top-notch service during your recent visit. It is an honor to have your confidence and loyalty. We wish you safe travels, and we hope to continue serving you and your automotive needs for many years to come!

November 18, 2021

Very well organized and the work was done in a timely manner. Made the appointment worth keeping. More

by Jwt604
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes brown
Report | Print
Nov 18, 2021 -

Loyalty Toyota Richmond responded

Providing quality and efficient service is always our goal, and we are pleased that our efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. We thank you for your wonderful review, and we hope to see you again the next time your vehicle is ready for service.

November 17, 2021

I came in to get an oil change and bought a car! Derek Lewis was an absolute professional and gave information on the new vehicle. Highly recommend his work ethics. More

by jbolling4013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Lewis, Dana Hall
Report | Print
Nov 18, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! We are so glad that Derek provided you with top-notch service and made your visit with us worthwhile! He will be honored to have earned your high recommendation. Wishing you the warmest congratulations on your new vehicle- on behalf of the entire team! Safe travels!

November 13, 2021

Everyone is so professional. Mr. Elwood is very professional, and he was able to answer all my concerns. More

by Missladyc61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elwood Burrells
Report | Print
Nov 16, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your 5-star review! We are so glad that Elwood provided you with great care throughout your visit. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

November 13, 2021

Service is excellent. Staff very pleasant and took the time to explain everything and I like the process of from beginning to end. More

by iaxelson
Recommend Dealer
Yes
Employees Worked With
Wes Brown, and another person
Report | Print
Nov 16, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! Providing top-notch service is so important to us, and we are glad that our efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

Nov 17, 2021 -

iaxelson responded

I will continue to use your services for sure.

November 12, 2021

Have been pleased with Loyalty thus far. Service Tech Mike Myer’s customer service is awesome. He is knowledgeable and personable. More

by Love my Sienna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Myers
Report | Print
Nov 12, 2021 -

Love my Sienna responded

.

Nov 12, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review. We are so glad that Mike provided you with top-notch service. Your satisfaction means so much to us. We wish you safe travels, and we hope to see you again the next time your vehicle is ready for service.

November 11, 2021

Stewart Winstead--service Dept--- and Manager--- solved my Bad Battery Problem in a timely manner. Thanks To All franksturkey@gmail.com More

by franksturkey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart winstead
Report | Print
Nov 11, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that Stewart and the team could get your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

November 11, 2021

Clean very professional staff my salesman was very kind and professional my experience was Delightful More

by Stangman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Phillips
Report | Print
Nov 12, 2021 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave us this 5-star review! Providing a top-notch experience is so important to us, and we are pleased that our efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you in the future.

November 10, 2021

Karen took amazing care of me! She was so amazing through the entire process! I’ll always remember her 🥰 More

by Srhstan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim
Report | Print
Nov 10, 2021 -

Loyalty Toyota Richmond responded

We are so glad that Karen could be of assistance to you, and we greatly appreciate you taking the time to leave her this 5-star review! She will be honored to hear of your very kind words and to know that you deeply valued her service. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

1
...
42
43
44
...
129