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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,281 Reviews
Call Dealership (804) 796-1800
View Awards

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,281 reviews

November 30, 2021

Good work and good advice for future visits made appointment for auto butler to improve looks More

by JerryGsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana reed
Report | Print
Dec 02, 2021 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

November 28, 2021

Michael Stith was very helpful and provided very useful and accurate information at the start! More

by baileyjrc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stlth
Report | Print
Nov 30, 2021 -

Loyalty Toyota Richmond responded

Bailey, Thank you for your 5-star review! Providing top-notch service is always our goal, and we are pleased that Michael's efforts met your satisfaction! It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with in the future.

November 28, 2021

Brian Johnson went above and beyond to take care of me and my vehicle. I really appreciate the time he spent explaining what I needed and his recommendations for my next visit. He even took the time to wa More

by sokamoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Report | Print
Nov 30, 2021 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave Brian this wonderful review! We are so glad that he provided you and your vehicle with great care throughout your visit. It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!

November 27, 2021

Micheal Stith was our service rep. Good service. The service was done in a timely matter once we arrived. More

by anjum48
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal Stith
Report | Print
Nov 30, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! We are so glad that Michael got your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. We wish you safe travels, and we hope to see you again the next time your vehicle is ready for service!

Dec 01, 2021 -

anjum48 responded

Thank you

November 23, 2021

I would buy another car from them in a heartbeat. Guy Gordon is the man More

by Vanessasandy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Gordon
Report | Print
Nov 23, 2021 -

Loyalty Toyota Richmond responded

Vanessa, Congratulations on your new vehicle! We are so glad that Guy provided you with a top-notch experience! We thank you for your wonderful review, and we hope for an opportunity to work with you again in the future!

November 21, 2021

Wesley Brown treated me well and made sure that my car was serviced within good time More

by Jayhudson1225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Brown
Report | Print
Nov 23, 2021 -

Loyalty Toyota Richmond responded

Jay, Thank you so much for your wonderful review! We are so glad that Wesley provided you and your vehicle with great care throughout your visit. It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with in the future.

November 21, 2021

Dealership works hard to let you know what’s going on with your auto. Wesley Brown did a great job keeping me informed More

by Rav4Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Brown
Report | Print
Nov 23, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your 5-star review! Providing thorough and efficient service is so important to us, and we are so glad that Wesley's efforts met your satisfaction! We hope that you continue to choose us for all of your future automotive needs. Safe travels!

November 19, 2021

I would like to tell you about your employee Stewart windstat . He is a great asset Loyalty Toyota. He is the most knowledgeable an well mannered service writer i no. He has been my writer for over 40 More

by tsgmamasi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Windstat, Mr Ross Willis
Report | Print
Nov 19, 2021 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave Stewart this wonderful review! We are honored by your continued business, and we are overjoyed that he consistently provides you with the quality service that you so much deserve! He will be honored to hear of your very kind words and to know how confident you are in his efforts. Please do not hesitate to give us a call if there is ever anything more that Stewart and the team may help you with.

November 19, 2021

Me Stewart Winstead was the associate who assisted me and he was fantastic: friendly, professional, extremely helpful. He said the service would take an hour and half and it was. More

by Jamesebryant65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Nov 19, 2021 -

Loyalty Toyota Richmond responded

James, Thank you for your positive review! Providing quality and efficient service is so important to us, and we are pleased that Stewart's efforts met your satisfaction. It is our pleasure to serve you. We wish you the safest of travels, and we hope to see you again the next time your vehicle is ready for service.

November 19, 2021

Wesley Brown was AWESOME!!! He really was super helpful with helping take care of all my vehicle needs! The best experience in service I’ve ever had! I definitely recommend Wesley Brown for all your servic More

by DawnMich23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Brown
Report | Print
Nov 19, 2021 -

Loyalty Toyota Richmond responded

Dawn, We greatly appreciate you taking the time to leave Wesley this amazing review and recommendation! He will be honored to hear that you deeply valued his service. Your safety and satisfaction are our utmost priorities. We hope that you continue to choose us for all of your future automotive needs! Safe travels!

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