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Loyalty Toyota Richmond

Chester, VA

4.8
1,281 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,281 reviews

December 23, 2021

I had a very pleasant experience with Karen. She made the process quick and easy. More

by samuelmarshall13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen
Dec 28, 2021 -

Loyalty Toyota Richmond responded

Samuel, Thank you for your positive review! We are so glad that Karen provided you with a seamless, 5-star experience! It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call!

December 23, 2021

Mr Brian Johnson was my service advisor this is the 2nd time I had him,he is always very Detailed Friendly and courteous. I am a veteran, I have been going to loyalty Toyata since 2008. Nobody never ask More

by Vinci
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Dec 28, 2021 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave Brian this wonderful review! We are so glad that he consistently provides you with the quality service that you so much deserve. It is our pleasure to assist you in any way possible. We hope to see you again the next time your vehicle is ready for service. Safe travels!

December 22, 2021

Service is always quick, fast and friendly when getting your car dine here. Such a great place to visit. More

by ms2vlp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Dec 28, 2021 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! Providing quality and efficient service is so important to us, and we are so glad that our efforts could meet your satisfaction! It is our pleasure to assist you in any way possible. We hope to see you again the next time your vehicle is ready for service!

December 21, 2021

I love this dealership. My last 4 vehicles all came from here. No pressure, very helpful, and easy to work with. More

by Bob S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elwood Burrows
Dec 21, 2021 -

Loyalty Toyota Richmond responded

Bob, Thank you so much for your wonderful review! We are honored by your continued business, and we are overjoyed that our team could consistently provide you with a pressure-free and remarkable experience! It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!

December 21, 2021

Have always been satisfied with service and everyone's wonderful attitude and niceness Stewart instead has a very professional team More

by narnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart winstead
Dec 21, 2021 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! Providing top-notch service is so important to us, and we are so glad that Stewart's and the teams efforts could consistently meet your satisfaction. We hope to continue serving you and your automotive needs for many years to come! Safe travels!

December 21, 2021

Great service, friendly fast, comfortable waiting Great service, friendly fast, comfortable waiting environment Mike Nyers is informative and friendly. Very accommodating More

by Maryda6982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Myers
Dec 21, 2021 -

Loyalty Toyota Richmond responded

Mary, Thank you for taking the time to leave us this wonderful review! We are so glad that Mike and the team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. if there is ever anything more that we may help you with, please do not hesitate to give us a call!

December 19, 2021

The Best Dealership Ever CustomerService Excellent They Make You Feel At Home Every Step Of The Way. Elwood Burrow Helped Me Purchase My First Vehicle, And He Was AWESOME!! He Made Sure I Was Satisfied Wit More

by Meerah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elwood Burrow
Dec 21, 2021 -

Loyalty Toyota Richmond responded

Meerah, Thank you so much for your wonderful review! We are honored to have been of assistance to you with your special purchase, and we are overjoyed that Elwood provided you with the quality care that you so much deserve! Your satisfaction means so much to us. Wishing you the warmest congratulations on your first vehicle- on behalf of the entire team! Please do not hesitate to give us a call if there is ever anything more that we may help you with in the future!

December 18, 2021

I have taken my Toyota to loyalty for years . Won’t go anywhere else. Brittany Tench is the best . Along with everyone else at loyaltyThey are the best. More

by Tammyelder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench, Stewart
Dec 20, 2021 -

Loyalty Toyota Richmond responded

Tammy, Thank you for taking the time to leave us this amazing review! We are honored to have your confidence and loyalty. Providing top-notch service is so important to us, and Brittany and the team will certainly continue to provide you with nothing less in the years to come! Safe travels!

December 18, 2021

Brian Johnson was professional and courteous. He Went out of his way to help with a scheduling problem. More

by missgretchen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Dec 20, 2021 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We are so glad that Brian provided you with great care throughout your visit. It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call!

December 17, 2021

Excellent service, outstanding customer service, extremely clean, friendly, knowledgeable, and treat you like your family More

by Wellies
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey
Dec 17, 2021 -

Loyalty Toyota Richmond responded

Thank you for your 5-star review! We are so glad that our team provided you with great care and made your experience with us top-notch! It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!

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