Loyalty Toyota Richmond

Bailey Romain was extremely helpful & friendly. He was enthusiastic, courteous, knowledgeable and provided great follow-up about our vehicle's service. Bailey is an asset to Loyalty Toyota! enthusiastic, courteous, knowledgeable and provided great follow-up about our vehicle's service. Bailey is an asset to Loyalty Toyota! More

Karen Jarrelle is an excellent sales person. She worked with me and got me everything I wanted. I would recommend her to anyone looking to purchase a vehicle. She is awesome and no haggling. with me and got me everything I wanted. I would recommend her to anyone looking to purchase a vehicle. She is awesome and no haggling. More

Mike Myers is a terrific service rep. Great service staff. Courteous and professional. Highly recommended. staff. Courteous and professional. Highly recommended. More

Very good and timely service. Wesley ,in very professional maner, delt with hic-up with the availability of the spare parts professional maner, delt with hic-up with the availability of the spare parts More

I absolutely love this dealership. I have had nothing but positive experiences every time. My service advisor has been Wes Brown the past few times and I cannot say enough how great he has been. Wes is polit positive experiences every time. My service advisor has been Wes Brown the past few times and I cannot say enough how great he has been. Wes is polite and courteous, informative and takes the time to explain everything. He did not pressure me into getting services or make me feel like he was “trying to make a sale.” He really made the difference in my past few visits. I usually wait at the dealership while my car is being serviced and every time it is done in a timely manner. This past visit, I asked for an unplanned service and they completed it without hesitation. I am so happy with this dealership and my experiences there thus far. More

Stewart at Loyalty Toyota is a fantastic representative. He I always takes great care of you and is always kind and considerate. He I always takes great care of you and is always kind and considerate. More

My service at Loyalty Toyota was done well. I would like to thank everyone who help me. I would like to thank Mr. Michael Stith for his assistance. I concern Loyalty Toyota very kind and helpful. to thank everyone who help me. I would like to thank Mr. Michael Stith for his assistance. I concern Loyalty Toyota very kind and helpful. More

David Busby gave excellent service. Guy tried to fix my automatic start and other. I have to go back automatic start and other. I have to go back More

I had an excellent experience with Wesley Brown on January 15, 2022. I appreciated him being cognizant of the fact that I had my one year old daughter with me during the wait and my service time was f January 15, 2022. I appreciated him being cognizant of the fact that I had my one year old daughter with me during the wait and my service time was faster than I had expected. More

Loyalty Toyota has done a good job at maintaining our Toyota Highlander. Our Service Manager Michael Stith is professional and kind. He understood without being asked that the price for our service was e Toyota Highlander. Our Service Manager Michael Stith is professional and kind. He understood without being asked that the price for our service was expensive and he did what he could to help give us the best price possible. We'll continue seeking service through Loyalty Toyota and hope Michael is there to help us meet our service needs in the future. More