Loyalty Toyota Richmond

I had a wonderful experience working with Kelvin Watkins. He was ready to receive my vehicle when I arrived and even completed the service on my vehicle with more than 30 minutes to spare. I will definitel He was ready to receive my vehicle when I arrived and even completed the service on my vehicle with more than 30 minutes to spare. I will definitely be back. More

Jason was attentive to my needs and took time to explain the features of the cars and also the available warranty options to play my concerns of some of the newer technology. When it came time to crunch num the features of the cars and also the available warranty options to play my concerns of some of the newer technology. When it came time to crunch numbers for everything I needed to make the deal, he and Austine were able to make it fit into the budget I had. I do wish there had been an option for a non-hybrid 4cyl Camery, but the total package deal and LIFETIME warranties (INCLUDING BATTERIES!) made it hard to pass up! All done, I would gladly buy again from Loyalty More

Awesome car buying experience. Salesman Donavon Gray is the best, worth asking for him. He helped me replace both of our cars. Salesman Donavon Gray is the best, worth asking for him. He helped me replace both of our cars. More

Darcy McCoy had to fill in for another service representative that I was scheduled to see on the day of my service appointment. She took time to familiarize herself with my service history to find representative that I was scheduled to see on the day of my service appointment. She took time to familiarize herself with my service history to find out why I was coming for service. She was kind and patient with me. Because she is new on the job, she reached out for assistance on a matter she wasn’t quite sure about. Keep up the good work Darcy, especially when working with a majority of males who society has projected as masters in the know about automobiles. Your pleasant personality and customer friendly demeanor will help you to connect and build a clientele that will request Darcy McCoy as their service representative. More

Love loyalty and love my service rep Dana Reed. She always helps me and knows me when I stop by! She always helps me and knows me when I stop by! More

From drive up to driving away in my first new Toyota, i enjoyed the experience of purchasing with Loyalty Toyota. Guy Gordon was more tailor than salesman for every step, start to finish. I appreciate Gu enjoyed the experience of purchasing with Loyalty Toyota. Guy Gordon was more tailor than salesman for every step, start to finish. I appreciate Guy for presenting Toyota options based on what I wanted. The finance/warranty segment was also a smooth, informative, no-pressure, experience with Sarah. Even after I purchased my car, I didn't understand some of the settings and Guy was helping another new owner. So, Mr. S.K., very knowledgeable, caring, and relaxed, assisted me and gave me great additional reference items. Loyalty Toyota is a dealership with many of the best selling vehicles in America. They have top teir agents and staff to create a sincere and pleasant purchasing experience. Loyalty, an intrinsic virtue to be earned by the dealership and offered to the client, is foundational here. Experience them for yourself! More

My experience with Loyalty Toyota Collision in Chester,VA was beyond exceptional. From the scheduling of the appointment, the ease of obtaining a rental car, being informed of the progress, their work with m was beyond exceptional. From the scheduling of the appointment, the ease of obtaining a rental car, being informed of the progress, their work with my insurance company, and delivery of my car upon completion I could not be more impressed. Unfortunately I don’t remember the names of everyone that contributed to my outstanding experience but it includes everyone that I had contact with. The repairs to my vehicle were absolutely amazing. I would definitely recommend Loyalty Toyota Collision to anyone who needs to have their vehicle repaired. More

Everyone was great from start to finish. Will be back for our next toyota purchase. Will be back for our next toyota purchase. More

My sales man Guy Gordon was amazing. .Very nice and patient and knowledgeable of the vehicles .Very nice and patient and knowledgeable of the vehicles More

Dondrell McCallon was very helpful picking out a Tundra and explaining the new technologies that comes with it and explaining the new technologies that comes with it More