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Loyalty Toyota Richmond

Chester, VA

4.8
1,305 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,305 reviews

February 20, 2022

I've always had a good experience at Loyalty. Michael Stith is always knowledgeable, professional and courteous. I would recommend this dealership anytime. More

by mayjay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Feb 24, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review and recommendation! We are so glad that Michael consistently provides you with a top-notch experience! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how we may be of further service to you in the future!

February 18, 2022

They did a awesome job yesterday with the car wash and the oil change everything thanks y’all hope to see y’all soon More

by Deshawn Ellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Feb 18, 2022 -

Loyalty Toyota Richmond responded

Deshawn, Thank you so much for your wonderful review! We are so glad that our team could get your automotive needs efficiently taken care of. it is our pleasure to serve you. We wish you the safest of travels until we meet again!

Feb 18, 2022 -

Deshawn Ellis responded

Thanks

February 18, 2022

Stopped by the dealership because my check engine light came on but they couldn't get to it that day. So I took it back the next morning and Wesley Brown helped me try to figure out what was wrong. But the More

by Nanny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Brown
Feb 18, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your 5-star rating! We are so glad that Wesley took great care of you and your vehicle. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

February 17, 2022

Brittney Tench met me at my truck with a warm personality that started a wonderful experience More

by mwooden57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittney Tench
Feb 17, 2022 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We are so glad that Brittany could provide you with a top-notch experience! We hope to see you again the next time your vehicle is ready for service. Safe travels!

February 15, 2022

When my Tacoma needed service Brittany Tench was my advisor and was a pleasurable experience. More

by Lveiihunt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Feb 15, 2022 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We are happy to hear that Brittany provided you with a top-notch experience. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

February 15, 2022

I'm very satisfied with my recent service experience at Loyalty Toyota. My advisor was Michael Stith and he was very friendly, helpful and provided excellent customer service. More

by morgan.dixon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Feb 15, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! Providing a top-notch experience is always our goal, and we are pleased that Michael's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Take care!

February 10, 2022

Bailey Romain my service contact always reviews in detail on every service item with me! It’s nice to have such great service! More

by Ambrosetred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Feb 10, 2022 -

Loyalty Toyota Richmond responded

We are so glad that Bailey consistently takes great care of you. It is our pleasure to serve you and your automotive needs in any way possible. We thank you for your positive review and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with!

February 09, 2022

I have been going to the is dealership for eleven years and have received consistent friendly professional service. I especially want to mention Mike Meyers who is exemplary in the service he provides. More

by lvf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Meyers
Feb 09, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your excellent review! We are honored by your continued business, and we are overjoyed that Mike and the team could consistently provide you with the A+ service that you so much deserve! It is our pleasure to assist you in any way possible. We wish you safe travels and we look forward to continue providing you with our best care in your visits to come!

February 08, 2022

Friendly & professional business. Bailey St. Roma was exactly that! Will definitely return with my truck. More

by Motaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey St.Roma
Feb 08, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! Providing top-notch service is so important to us, and we are so glad that Bailey's efforts met your satisfaction. We look forward to providing you and your vehicle with our best care in your visits to come!

February 08, 2022

I bought my car from this dealership and always come back for routine maintenance. I love the Loyalty program (priorities for life). I used Mike Myers for my service tech and he explained any repairs that ne More

by ACV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Myers
Feb 08, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your excellent review! We are honored that you continue to confide in us with your automotive needs, and we are so glad that Mike consistently takes great care of you. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

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