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Loyalty Toyota Richmond
Chester, VA
1,281 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 11, 2022
Whole shopping experience was very unpleasant. I reached out to a sales rep for a 2022 Toyota 4Runner with 3 very specific requirements of running boards, 5-seater, and army green color. He sent me pdf of t out to a sales rep for a 2022 Toyota 4Runner with 3 very specific requirements of running boards, 5-seater, and army green color. He sent me pdf of the vehicle that had all my requirements which was still in transit. When the vehicle arrived, it came without running boards. His manager told me that there’s nationwide shortage of boards. This shortage is there since 2020 so why did they not tell me on 25th Oct when he sent me the pdf and on Oct 30th when I met him in person. I was completely blown away by THE LIES they said to earn my business. The sales rep knew that I will not buy the car without the running boards and hence, even though they knew all along there were no running boards, they never told me knowing that I will not buy it from them. Sorry to say all this but it is the real treacherous experience that will be etched in my mind FOREVER!! More
by Abedin Ambakhutwala
Employees Worked With
SK Unny, Gonzales
January 04, 2022
My service provider was awesome David.Busby. He took the time to walk me through the services performed and ensured that all was to my satisfaction. He is always professional and courteous and stayed In con time to walk me through the services performed and ensured that all was to my satisfaction. He is always professional and courteous and stayed In constant contact throughout of services being provided. Great Service! More
by FH
Employees Worked With
David.Busby
January 04, 2022
Dana Reed always provides excellent customer service every time I come in for service. She definitely is a great asset to your organization. Signed, Very satisfied customer! every time I come in for service. She definitely is a great asset to your organization. Signed, Very satisfied customer! More
by Charley.faniel
Employees Worked With
Dana Reed
December 28, 2021
The service department at Loyalty Toyota does a great job on my F150 I brought from them 5 years ago Brittany Tench is my service advisor I she is polite and friendly to work with. on my F150 I brought from them 5 years ago Brittany Tench is my service advisor I she is polite and friendly to work with. More
by davidtoombs58
Employees Worked With
Brittany Tench service advisor
December 24, 2021
Brian, in the service dept, was excellent and I'm glad he kept me in the loop the entire way. I had a problem with the diagnosis of the problem from the mechanic because I was told I should get my rear b kept me in the loop the entire way. I had a problem with the diagnosis of the problem from the mechanic because I was told I should get my rear brakes replaced, rotors and pads. The actual problem was the control arm in the steering. Had I not gotten that checked and immediately replaced elsewhere I could have had serious trouble on a highway going at high speeds if the arm snapped. I definitely lost some faith in the mechanics at this dealership after this experience! More
by CCNY93
Employees Worked With
Johnson, Brian
