Loyalty Toyota Richmond

I absolutely love this dealership. I have had nothing but positive experiences every time. My service advisor has been Wes Brown the past few times and I cannot say enough how great he has been. Wes is polit positive experiences every time. My service advisor has been Wes Brown the past few times and I cannot say enough how great he has been. Wes is polite and courteous, informative and takes the time to explain everything. He did not pressure me into getting services or make me feel like he was “trying to make a sale.” He really made the difference in my past few visits. I usually wait at the dealership while my car is being serviced and every time it is done in a timely manner. This past visit, I asked for an unplanned service and they completed it without hesitation. I am so happy with this dealership and my experiences there thus far. More

Stewart at Loyalty Toyota is a fantastic representative. He I always takes great care of you and is always kind and considerate. He I always takes great care of you and is always kind and considerate. More

My service at Loyalty Toyota was done well. I would like to thank everyone who help me. I would like to thank Mr. Michael Stith for his assistance. I concern Loyalty Toyota very kind and helpful. to thank everyone who help me. I would like to thank Mr. Michael Stith for his assistance. I concern Loyalty Toyota very kind and helpful. More

David Busby gave excellent service. Guy tried to fix my automatic start and other. I have to go back automatic start and other. I have to go back More

I had an excellent experience with Wesley Brown on January 15, 2022. I appreciated him being cognizant of the fact that I had my one year old daughter with me during the wait and my service time was f January 15, 2022. I appreciated him being cognizant of the fact that I had my one year old daughter with me during the wait and my service time was faster than I had expected. More

Loyalty Toyota has done a good job at maintaining our Toyota Highlander. Our Service Manager Michael Stith is professional and kind. He understood without being asked that the price for our service was e Toyota Highlander. Our Service Manager Michael Stith is professional and kind. He understood without being asked that the price for our service was expensive and he did what he could to help give us the best price possible. We'll continue seeking service through Loyalty Toyota and hope Michael is there to help us meet our service needs in the future. More

I would recommend Loyalty Toyota to ANYONE looking for a new or used Toyota. Karen and CeeCee were the best sales representatives I have ever dealt with. They made the process quick and easy and had fun whi new or used Toyota. Karen and CeeCee were the best sales representatives I have ever dealt with. They made the process quick and easy and had fun while going through the long and boring process of buying a vehicle. I will DEFINITELY be a repeat customer when I am in the market for another vehicle. I can’t say enough about fast they got this done. A1 customer service. Great people to deal with. More

My service call was taken on time and the technician (Stewart) was very courteous and offered explanation during the time I was there. Very professional. (Stewart) was very courteous and offered explanation during the time I was there. Very professional. More

David Busby was thorough and explained everything before work was done. The service was impeccable. Our car was serviced and completed on time as promised. We definitely will continue to go to Loyalty Toyot work was done. The service was impeccable. Our car was serviced and completed on time as promised. We definitely will continue to go to Loyalty Toyota for all our Highlander needs. More

Working with Stewart Winstead is a plus. He is friendly, knowledgeable and I trust his recommendations concerning my vehicle. Scheduling was a breeze and service was completed on time. Stewart is an asset knowledgeable and I trust his recommendations concerning my vehicle. Scheduling was a breeze and service was completed on time. Stewart is an asset to the Toyota dealership. More