Loyalty Toyota Richmond

In the service dept it’s always a pleasure to deal with Brittany Tench. She’s very professional, helpful and knowledgeable!! Brittany Tench. She’s very professional, helpful and knowledgeable!! More

When I arrived for my appointment I was given a warm welcome by Brittany Tench. She was very professional. She let me know approximately how long I would have to wait and asked if I would be waiting. Jo welcome by Brittany Tench. She was very professional. She let me know approximately how long I would have to wait and asked if I would be waiting. Job well done. Thank you Brittany Tench. More

Wonderful car buying experience. Karen Jarelle was helpful, responsive, and honest. She was able to answer all of my questions and helped me get the car that I wanted. She went above Karen Jarelle was helpful, responsive, and honest. She was able to answer all of my questions and helped me get the car that I wanted. She went above and beyond in regards to service. I will recommend her and Loyalty Toyota to my friends and/or purchase from them again. More

The staff was professional and friendly. My service representative kept me apprised with the status of my vehicle from drop off to pick up. My service representative kept me apprised with the status of my vehicle from drop off to pick up. More

I love having my car service at This place. Wes was very professional and knowledgeable Wes was very professional and knowledgeable More

Wes is awesome. I appreciate his honesty and not pushing me to do things I can’t afford at this time. I appreciate his honesty and not pushing me to do things I can’t afford at this time. More

Karen Jarrell, IS AMAZING! !! She is AMAZING, she is a true asset to Loyalty. She truly cares for her people. My husband and I will always come back to Loyalty because of Karen. !! She is AMAZING, she is a true asset to Loyalty. She truly cares for her people. My husband and I will always come back to Loyalty because of Karen. ❤️ More

Wes is always very professional. I have dealt with him several times in the past. But, they did not do the courtesy car wash. I have dealt with him several times in the past. But, they did not do the courtesy car wash. More

We had a wonderful car buying experience with Biju! ! He was so helpful throughout the entire process. We spent majority of our time with Biju smiling and laughing which is far from what we experienced ! He was so helpful throughout the entire process. We spent majority of our time with Biju smiling and laughing which is far from what we experienced at other dealerships. We are very thankful for Biju’s help and we LOVE our new 2022 Toyota Highlander!! If you are looking for a vehicle, go see Biju - you will not regret it! More

I was very satisfied with the service that I received from David Busby in the service dept. He was very thorough in going over the issues with my car and explained everything clearly. Thank you for your from David Busby in the service dept. He was very thorough in going over the issues with my car and explained everything clearly. Thank you for your service! More