Loyalty Toyota Richmond

David busby is fabulous and so easy to work with. I ask for him each time I need service because he is so responsive and helpful. I ask for him each time I need service because he is so responsive and helpful. More

Always great customer service at Loyalty. Bailey was very nice and did well with keeping me updated on my car status. I appreciate the service appointment scheduler who I believe her name was Bailey was very nice and did well with keeping me updated on my car status. I appreciate the service appointment scheduler who I believe her name was Frances went above to get me a sooner appointment. Big Thank You to everyone at Loyalty. More

We had such a great experience with loyalty Toyota ! ! Biju was awesome very knowledgeable of the cars and walked us through buying process every step of the way. We were in and out with our brand new ca ! Biju was awesome very knowledgeable of the cars and walked us through buying process every step of the way. We were in and out with our brand new car within a few hours. Very impressed will be buying all future vehicles from biju !!!! More

I always take my car there to get serviced. It is fairly new, so I don't want to take it anywhere else to get worked on. Brittany Tench is my service advisor, and she is awesome. Always courteo It is fairly new, so I don't want to take it anywhere else to get worked on. Brittany Tench is my service advisor, and she is awesome. Always courteous, professional, and friendly. Answers any questions I have and always ready to help. More

Bailey Romain made the process easy and answered all my questions with knowledgeable answers. Service was completed fast and ahead of schedule. questions with knowledgeable answers. Service was completed fast and ahead of schedule. More

On April 4, 2022 Dana Reed waited on me as my advisor was at lunch. Dana has taken care of my car before and has always listened and addressed my car’s issues. I was in and back out in no time flat! The team at lunch. Dana has taken care of my car before and has always listened and addressed my car’s issues. I was in and back out in no time flat! The team at Loyalty work together to accomplish everything in a timely manner. Very professional indeed! Thank you! Joan May More

I had a great experience with Loyalty Toyota when I had my car serviced last week. Dana Reed was very professional and attentive. This was my second time working with Dana and she has provided excellent se my car serviced last week. Dana Reed was very professional and attentive. This was my second time working with Dana and she has provided excellent service both times. More

The dealership and waiting are is always clean. The staff is friendly,fast, and knowledgable The staff is friendly,fast, and knowledgable More

Very nice people from top to the floor staff. Karen got the exact truck I wanted and didn’t pressure to buy something I didn’t want. Karen got the exact truck I wanted and didn’t pressure to buy something I didn’t want. More

Karen Jarrelle was a pleasure to work with! She helped me with reserving a car, and making all the changes and updates I wanted. She was on top of everything through production and delivery. She helped me with reserving a car, and making all the changes and updates I wanted. She was on top of everything through production and delivery. Even financing was easy. I am totally thrilled with my new Corolla Cross! More