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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,281 Reviews
Call Dealership (804) 796-1800
View Awards

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,281 reviews

February 15, 2022

When my Tacoma needed service Brittany Tench was my advisor and was a pleasurable experience. More

by Lveiihunt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Report | Print
Feb 15, 2022 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We are happy to hear that Brittany provided you with a top-notch experience. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

February 15, 2022

I'm very satisfied with my recent service experience at Loyalty Toyota. My advisor was Michael Stith and he was very friendly, helpful and provided excellent customer service. More

by morgan.dixon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Report | Print
Feb 15, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! Providing a top-notch experience is always our goal, and we are pleased that Michael's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Take care!

February 10, 2022

Bailey Romain my service contact always reviews in detail on every service item with me! It’s nice to have such great service! More

by Ambrosetred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Report | Print
Feb 10, 2022 -

Loyalty Toyota Richmond responded

We are so glad that Bailey consistently takes great care of you. It is our pleasure to serve you and your automotive needs in any way possible. We thank you for your positive review and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with!

February 09, 2022

I have been going to the is dealership for eleven years and have received consistent friendly professional service. I especially want to mention Mike Meyers who is exemplary in the service he provides. More

by lvf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Meyers
Report | Print
Feb 09, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your excellent review! We are honored by your continued business, and we are overjoyed that Mike and the team could consistently provide you with the A+ service that you so much deserve! It is our pleasure to assist you in any way possible. We wish you safe travels and we look forward to continue providing you with our best care in your visits to come!

February 08, 2022

Friendly & professional business. Bailey St. Roma was exactly that! Will definitely return with my truck. More

by Motaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey St.Roma
Report | Print
Feb 08, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! Providing top-notch service is so important to us, and we are so glad that Bailey's efforts met your satisfaction. We look forward to providing you and your vehicle with our best care in your visits to come!

February 08, 2022

I bought my car from this dealership and always come back for routine maintenance. I love the Loyalty program (priorities for life). I used Mike Myers for my service tech and he explained any repairs that ne More

by ACV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Myers
Report | Print
Feb 08, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your excellent review! We are honored that you continue to confide in us with your automotive needs, and we are so glad that Mike consistently takes great care of you. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

February 06, 2022

Bailey Romain was extremely helpful & friendly. He was enthusiastic, courteous, knowledgeable and provided great follow-up about our vehicle's service. Bailey is an asset to Loyalty Toyota! More

by gillikin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Report | Print
Feb 08, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! Bailey will be honored to hear of your kind words and to know that you deeply valued his service. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service!

January 31, 2022

Karen Jarrelle is an excellent sales person. She worked with me and got me everything I wanted. I would recommend her to anyone looking to purchase a vehicle. She is awesome and no haggling. More

by fhd1999
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Jarrelle
Report | Print
Jan 31, 2022 -

fhd1999 responded

I would recommend Loyalty Toyota

Feb 02, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your excellent review and recommendation! We are honored to have had the opportunity to work with you, and we are so glad that Karen provided you with a top-notch experience! Wishing you the warmest congratulations on your new vehicle- on behalf of the entire team! Safe travels!

January 30, 2022

Mike Myers is a terrific service rep. Great service staff. Courteous and professional. Highly recommended. More

by Louis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Myers
Report | Print
Feb 02, 2022 -

Loyalty Toyota Richmond responded

Louis, Thank you so much for leaving Mike this positive review and recommendation! He will be delighted to know that you greatly appreciate his service. We hope to see you again the next time your vehicle is ready for service!

January 29, 2022

Very good and timely service. Wesley ,in very professional maner, delt with hic-up with the availability of the spare parts More

by scianed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Brown.
Report | Print
Feb 02, 2022 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We are happy to hear that Wesley took great care of you throughout your visit. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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