Loyalty Toyota Richmond

The faculty is very clean. Staff speak as they walk by. That is very important to me. Dana Reed was knowledgeable about my vehicle issues. She gave a few options on what I cou Staff speak as they walk by. That is very important to me. Dana Reed was knowledgeable about my vehicle issues. She gave a few options on what I could do and how long I might have to do so. She get extra for being a WOMEN in this field. She knows alot. More

The salesman “SK” and his brother was very helpful, I’m waiting on a reply to repair a paint scratch on the hood. waiting on a reply to repair a paint scratch on the hood. More

I purchased a 2018 Hyundai Santa Fe at Loyalty Toyota. I had a GREAT experience. Heather Huffman was AMAZING!!!! I am a life long Loyalty Customer!!😊 I had a GREAT experience. Heather Huffman was AMAZING!!!! I am a life long Loyalty Customer!!😊 More

David Busby was very helpful and provided me with a great service experience I appreciate his hard work awesome customer service service experience I appreciate his hard work awesome customer service More

I had a service light come on unexpectedly and Bryan Johnson was able to fit me in for service and shuttle ne to the mall so I could eat lunch and do some class work while waiting. It was very nice to h Johnson was able to fit me in for service and shuttle ne to the mall so I could eat lunch and do some class work while waiting. It was very nice to have a car dealership provide that kind of customer service. More

Aubrey Bailey is the best sales man! He walked me through the whole process and was awesome! He walked me through the whole process and was awesome! More

Great service going in and out. Safety protocols in place. I enjoy the service team here Safety protocols in place. I enjoy the service team here More

When I arrived at service I was Met with a smile and asked if I had an appointment? I advised that my appointment was at 8:30 AM and i'll be waiting for completion of work. I was directed to go to the w asked if I had an appointment? I advised that my appointment was at 8:30 AM and i'll be waiting for completion of work. I was directed to go to the waiting area. More

This dealership service has some excellent workers and very professional especially Mr Wesley Brown thanks very much very professional especially Mr Wesley Brown thanks very much More

I have all my service done at Loyalty Toyota Richmond. Brian Johnson always answers all my questions and makes sure my requests are completed for service and checkup. He also gives me updates on time and Brian Johnson always answers all my questions and makes sure my requests are completed for service and checkup. He also gives me updates on time and expense if there is something unexpected found. I appreciate his professionalism, knowledge, and attention to me as a customer. I feel at home at Loyalty Toyota. More