Loyalty Toyota Richmond

I had a service light come on unexpectedly and Bryan Johnson was able to fit me in for service and shuttle ne to the mall so I could eat lunch and do some class work while waiting. It was very nice to h Johnson was able to fit me in for service and shuttle ne to the mall so I could eat lunch and do some class work while waiting. It was very nice to have a car dealership provide that kind of customer service. More

Great service going in and out. Safety protocols in place. I enjoy the service team here Safety protocols in place. I enjoy the service team here More

When I arrived at service I was Met with a smile and asked if I had an appointment? I advised that my appointment was at 8:30 AM and i'll be waiting for completion of work. I was directed to go to the w asked if I had an appointment? I advised that my appointment was at 8:30 AM and i'll be waiting for completion of work. I was directed to go to the waiting area. More

Aubrey Bailey is the best sales man! He walked me through the whole process and was awesome! He walked me through the whole process and was awesome! More

This dealership service has some excellent workers and very professional especially Mr Wesley Brown thanks very much very professional especially Mr Wesley Brown thanks very much More

I have all my service done at Loyalty Toyota Richmond. Brian Johnson always answers all my questions and makes sure my requests are completed for service and checkup. He also gives me updates on time and Brian Johnson always answers all my questions and makes sure my requests are completed for service and checkup. He also gives me updates on time and expense if there is something unexpected found. I appreciate his professionalism, knowledge, and attention to me as a customer. I feel at home at Loyalty Toyota. More

In the service dept it’s always a pleasure to deal with Brittany Tench. She’s very professional, helpful and knowledgeable!! Brittany Tench. She’s very professional, helpful and knowledgeable!! More

When I arrived for my appointment I was given a warm welcome by Brittany Tench. She was very professional. She let me know approximately how long I would have to wait and asked if I would be waiting. Jo welcome by Brittany Tench. She was very professional. She let me know approximately how long I would have to wait and asked if I would be waiting. Job well done. Thank you Brittany Tench. More

Wonderful car buying experience. Karen Jarelle was helpful, responsive, and honest. She was able to answer all of my questions and helped me get the car that I wanted. She went above Karen Jarelle was helpful, responsive, and honest. She was able to answer all of my questions and helped me get the car that I wanted. She went above and beyond in regards to service. I will recommend her and Loyalty Toyota to my friends and/or purchase from them again. More

The staff was professional and friendly. My service representative kept me apprised with the status of my vehicle from drop off to pick up. My service representative kept me apprised with the status of my vehicle from drop off to pick up. More