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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,281 Reviews
Call Dealership (804) 796-1800
View Awards

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,281 reviews

March 16, 2022

The dealership personnel kept me informed of my appointment.Upon arrival I was taken care of with no wait time. More

by Jastith123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
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Mar 16, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that our team took great care of you throughout your visit! It is our pleasure to serve you, and we hope to see you again the next time your vehicle is ready for service. Safe travels!

March 16, 2022

David Busby did a great job for me. He explained everything and got my vehicle in and out in a reasonable time. More

by laymanrn
Recommend Dealer
Yes
Employees Worked With
David Busby
Report | Print
Mar 17, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that David provided you with great care throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. We wish you safe travels. Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 13, 2022

My Toyota Prius died on a Friday afternoon. I called the dealership and they talked me through what to do. On Saturday morning it was towed to the dealership where a diagnostic test was done More

by Catlade54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly, Brittany Tench
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Mar 14, 2022 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We are happy to hear that our team could get your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. We wish you the safest of travels until we meet again!

March 11, 2022

Dana Reed at Loyalty Toyota makes the entire service experience enjoyable. Goes above board to be helpful and keeps you updated and informed in a timely and informative fashion. More

by xmar66
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
Mar 11, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! Offering thorough and efficient service is so important to us, and we are pleased that Dana provided you with nothing less! It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

March 11, 2022

The dealership has always been very courteous and professional in all my dealings with them. More

by Charles E. King
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
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Mar 14, 2022 -

Loyalty Toyota Richmond responded

Charles, Thank you so much for your positive review! We are so glad that our team consistently provides you with top-notch service! It is our pleasure to assist you in any way possible. Safe travels!

March 08, 2022

Brittany is the best and a large part of why I come back for service. More

by scf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany
Report | Print
Mar 08, 2022 -

Loyalty Toyota Richmond responded

We are happy to hear that Brittany consistently takes great care of you. It is our pleasure to assist you in any way possible. We thank you for your positive review and we wish you the safest of travels until we meet again!

March 08, 2022

The faculty is very clean. Staff speak as they walk by. That is very important to me. Dana Reed was knowledgeable about my vehicle issues. She gave a few options on what I cou More

by S. Hawkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
Mar 08, 2022 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We are happy to hear that Dana took great care of you throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

March 08, 2022

The salesman “SK” and his brother was very helpful, I’m waiting on a reply to repair a paint scratch on the hood. More

by Rm57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
“SK”
Report | Print
Mar 08, 2022 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We are glad that our team provided you with top-notch service. Please do not hesitate to give us a call if you ever have have any further questions or concerns.

March 08, 2022

I purchased a 2018 Hyundai Santa Fe at Loyalty Toyota. I had a GREAT experience. Heather Huffman was AMAZING!!!! I am a life long Loyalty Customer!!😊 More

by Determinedspencer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Huffman
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Mar 09, 2022 -

Loyalty Toyota Richmond responded

Congratulations on your new vehicle! It is an honor to have your confidence and loyalty, and we are overjoyed that Heather could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. Thank you so much for your positive review! We wish you the safest of travels until we meet again!

March 04, 2022

David Busby was very helpful and provided me with a great service experience I appreciate his hard work awesome customer service More

by Willielvalentinejr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Busby
Report | Print
Mar 07, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! We are delighted that David took great care of you throughout your visit! It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

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