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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,305 Reviews
Call Dealership (804) 796-1800
View Awards

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,305 reviews

April 29, 2022

Dana Reed Excellent Customer Service! Endured I understood The Issue with my vehicle! Val Berry More

by LaWanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Val Berry
Report | Print
Apr 29, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that Dana provided you with top-notch service throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

April 28, 2022

Guy Gordon is always very helpful and a pleasure to deal with on a vehichle purchase More

by kmbgf1463
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Gordon
Report | Print
Apr 28, 2022 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We greatly appreciate the opportunity to work with you, and we are so glad that Guy consistently provides you with top-notch service! It is our pleasure to assist you in any way possible. Wishing you the safest of travels- on behalf of the entire team!

April 27, 2022

Brittany Tench Is always a a pleasure to work with at Loyalty Toyota! She’s always open and honest about repairs/prices. She underpromises and over delivers each and every time! I recommend choosing Brit More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tech
Report | Print
Apr 28, 2022 -

Loyalty Toyota Richmond responded

Carlos, Thank you for taking the time to leave Brittany this positive review and recommendation! We are so glad that she consistently takes great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that Brittany and the team may help you with!

April 26, 2022

Stewart Winstead has been my customer service rep at Loyalty Toyota for a number of years. The service he provides is efficient, friendly, and honest. I look forward to working with him in the future. More

by lauraoconnor34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Apr 26, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! We are honored that you continue to confide in us with your automotive needs, and we are overjoyed that Stewart consistently provides you with top-notch service! We look forward to continue providing you and your vehicle with our best care in the years to come. Safe travels!

April 24, 2022

Farley Perkins, General Manager and new associate, Jack Huang were great. Shop at Loyalty Toyota. More

by juwanda.trnr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farley Perkins, Jack Huang
Report | Print
Apr 26, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! We are so glad that Farley and Jack provided you with top-notch service throughout your visit. We hope for an opportunity to work with you again in the future. Safe travels!

April 22, 2022

Dana Reed from Loyalty Toyota did a great job taking care of my FJ. THANKS. More

by bbalref
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
Apr 22, 2022 -

Loyalty Toyota Richmond responded

We are so glad that Dana could be of assistance to you, and we greatly appreciate you taking the time to leave her this 5-star review! It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

April 21, 2022

Bailey Romain is very professional and friendly as well as the other staff. I had my child with me who can be challenging most time due to her special needs but Bailey along with other staff members made More

by classylady318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
names unknown
Report | Print
Apr 21, 2022 -

classylady318 responded

Excellent services and friendly staff.

Apr 22, 2022 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave us this positive review! We are so glad that Bailey provided you with the quality service that you so much deserve. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

April 20, 2022

Dana Reed displays exceptional customer service and she was able to get my service done before lunchtime so I would not have to wait for hours. More

by katrina.wright1148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
Apr 20, 2022 -

Loyalty Toyota Richmond responded

Katrina, Thank you so much for your positive review! We are so glad that Dana could get your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service!

April 17, 2022

Excellent service. Wonderful staff. I dealt with Guy Gordon. He's by far the best salesman I've ever dealt with. Very down to earth and knowledgeable. More

by Gigamel82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy gordon,, farley
Report | Print
Apr 17, 2022 -

Gigamel82 responded

I enjoyed dealing with loyalty toyota.highly recommend it. Couldnt have asked for better service. Guy Gordon is awesome.

Apr 19, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review and recommendation! We are delighted that Guy provided you with exceptional care throughout your visit. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future!

April 14, 2022

Excellent customer service. Heather Huffman was wonderful! I am very please every time I have my RAV4 service. Thank you so much! More

by DeJuana Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Huffman
Report | Print
Apr 14, 2022 -

Loyalty Toyota Richmond responded

DeJuana, Thank you for your 5-star rating! We are so glad that Heather and the team consistently provide you with top-notch service! It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!

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