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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,280 Reviews
Call Dealership (804) 796-1800
View Awards

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,281 reviews

March 26, 2022

Work was done in a timely manner , Brian Johnson was courteous and helpful and I would feel comfortable calling him for future concerns or regularly scheduled maintenance More

by stuartocker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Report | Print
Mar 29, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! Offering quality and efficient service is so important to us, and we are pleased that Brian provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

March 26, 2022

Loyalty Toyota is awesome! Michael Stith is great to work with! Always just a phone call away to take care of any needs you might have...to get you in and out... More

by Krichardsonmk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal Stith
Report | Print
Mar 29, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! We are so glad that Michael consistently provides you with the quality care that you deserve! It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!

March 26, 2022

As usual service is excellent and everyone is pleasant. Stewart Winstead always is professional and personable More

by narnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Mar 29, 2022 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We are happy to hear that Stewart consistently provides you with top-notch service. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service!

March 22, 2022

Good Experience, nice staff, clean waiting area and all staff seem very knowledgeable. I liked the experience. More

by Alexa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Gumbert
Report | Print
Mar 22, 2022 -

Loyalty Toyota Richmond responded

Alexa, Thank you for your positive review! We are so glad that we could provide you with a top-notch experience! We wish you safe travels and we hope to see you again the next time your vehicle is ready for service.

March 21, 2022

They are named loyalty for a reason, best value car and forever free service? Wow! More

by kes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack
Report | Print
Mar 21, 2022 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! Offering top-notch service is so important to us, and we are pleased that our team provided you with nothing less. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!

March 21, 2022

Karen and Heather were both absolutely amazing people to work with, they got me into a vehicle I absolutely love!! I will be a customer for life at Loyalty Toyota!! Thank you so much for making me so incred More

by Valerie495
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen, Heather
Report | Print
Mar 21, 2022 -

Loyalty Toyota Richmond responded

Valerie, Thank you so much for your amazing review! We are overjoyed that Karen and Heather provided you with top-notch service and got you into a vehicle that you love! It is an honor to have your confidence and loyalty. We wish you the safest of travels until we meet again!

March 20, 2022

Dana Reed is on point. Answered all my questions that I had!! Kept me updated on progress. More

by cdlampman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
Mar 21, 2022 -

Loyalty Toyota Richmond responded

Thank you for sharing the positive experience you had with Dana! We are so glad that she took great care of you throughout your visit! Please do not hesitate to give us a call if you ever have any further questions or concerns!

March 18, 2022

Service is always a good experience. Brian Johnson was so nice and friendly. In fact everyone I came in contact went out of their way to welcome me! More

by MARKS23897
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Report | Print
Mar 18, 2022 -

Loyalty Toyota Richmond responded

Mark, Thank you so much for your wonderful review! We are so glad that Brian consistently provides you with top-notch service throughout your visits! It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!

March 18, 2022

Loyalty is an excellent dealership as far as I am concerned. Everyone is extremely knowledgeable, polite, and professional. More

by Taketime2dream
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Report | Print
Mar 18, 2022 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We are happy to hear that our team could consistently provide you with top-notch service. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

March 17, 2022

I have bought my car here and receive service on my car here. I haven't had any negative issues. More

by cbc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Report | Print
Mar 17, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are happy to hear that our team could consistently take great care of you and your vehicle throughout your visits. It is our pleasure to serve you. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

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