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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,305 Reviews
Call Dealership (804) 796-1800
View Awards

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,305 reviews

May 14, 2022

Prompt service pulled up got my information and truck being serviced nice and courteous people More

by Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Busby
Report | Print
May 17, 2022 -

Loyalty Toyota Richmond responded

Henry, Thank you so much for your positive review! We are so glad that our team provided you with top-notch service throughout your visit. We hope to see you again the next time your vehicle is ready for service. Safe travels!

May 13, 2022

efficient, professional, timely, pleasant to talk to. Area is clean and well maintained and cheery. More

by cloudtop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Gumbert
Report | Print
May 13, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are pleased that our team provided you with nothing less. It is our pleasure to assist you in any way possible. Safe travels!

May 08, 2022

Dana Reed provided outstanding service. I understood the estimated costs, wait times, and any issues with my RAV. More

by goaus03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
May 10, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that Dana took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

May 06, 2022

Bailey Romain took us in from the road got our paper work filled out and keep us advised I realize dealership was busy and advised he had made all arrangements for me to leave vehicle and get into a rental More

by Leroy.kimball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
May 06, 2022 -

Loyalty Toyota Richmond responded

Leroy, Thank you so much for your positive review! We are so glad that Bailey provided you with the quality care that you deserve, and he will be honored to hear of your kind words. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

May 05, 2022

Stewart Winstead always great to deal with, in/out very efficiently, no BS. Good feedback texts and messages systems to stay up to date, More

by Truckman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
May 05, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! Offering thorough and efficient service is so important to us, and we are pleased that Stewart consistently provides you with nothing less. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

May 04, 2022

David busby was a fantastic service advisor. Kept me up to date on everything going on with my vehicle!!!! More

by Mrs.zufelt08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David busby
Report | Print
May 04, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! Offering thorough and efficient service is so important to us, and we are glad that David provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

May 01, 2022

Well it’s a car dealership and ultimate goal is to sell cars and ensure maintenance. My maintenance advisor does make this task a little easier though with understanding the needs of the car and my needs f More

by Delta17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Report | Print
May 04, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are glad that our team took great care of you and your automotive needs. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

April 30, 2022

We love it here because of Dana Reed. I am going to “boast”. Rarely do you receive good-decent service anywhere these days, but with Dana… 5 Star service! She goes above and beyond the c More

by Leslie Olguin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana, Reed
Report | Print
May 04, 2022 -

Loyalty Toyota Richmond responded

Leslie, Thank you for taking the time to leave Dana this wonderful review! She will be honored to hear of your very kind words and to know that you deeply value her service! Please do not hesitate to let us know how she and the team may be of further service to you in the future! Safe travels!

May 04, 2022 -

Leslie Olguin responded

It was well worth my time to send the review. Dana truly is worthy of it! Please thank her again for me. Leslie Olguin

April 29, 2022

Dana Reed and the staff in the service department have taken great care of me for over 10 years. More

by Christi092
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
May 04, 2022 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We are honored by your repeat business, and we are so glad that Dana and the team could consistently provide you with top-notch service! It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

April 29, 2022

I M very with my purchase of vehicle from loyalty Toyota, many thanks to Bijju, ur people’s man. More

by Sivaprasad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bijju
Report | Print
Apr 29, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We greatly appreciate the opportunity to work with you, and we are so glad that Biju could provide you with a top-notch experience! If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call!

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