Loyalty Toyota Richmond

I always take my car there to get serviced. It is fairly new, so I don't want to take it anywhere else to get worked on. Brittany Tench is my service advisor, and she is awesome. Always courteo It is fairly new, so I don't want to take it anywhere else to get worked on. Brittany Tench is my service advisor, and she is awesome. Always courteous, professional, and friendly. Answers any questions I have and always ready to help. More

Bailey Romain made the process easy and answered all my questions with knowledgeable answers. Service was completed fast and ahead of schedule. questions with knowledgeable answers. Service was completed fast and ahead of schedule. More

On April 4, 2022 Dana Reed waited on me as my advisor was at lunch. Dana has taken care of my car before and has always listened and addressed my car’s issues. I was in and back out in no time flat! The team at lunch. Dana has taken care of my car before and has always listened and addressed my car’s issues. I was in and back out in no time flat! The team at Loyalty work together to accomplish everything in a timely manner. Very professional indeed! Thank you! Joan May More

I had a great experience with Loyalty Toyota when I had my car serviced last week. Dana Reed was very professional and attentive. This was my second time working with Dana and she has provided excellent se my car serviced last week. Dana Reed was very professional and attentive. This was my second time working with Dana and she has provided excellent service both times. More

The dealership and waiting are is always clean. The staff is friendly,fast, and knowledgable The staff is friendly,fast, and knowledgable More

Very nice people from top to the floor staff. Karen got the exact truck I wanted and didn’t pressure to buy something I didn’t want. Karen got the exact truck I wanted and didn’t pressure to buy something I didn’t want. More

Karen Jarrelle was a pleasure to work with! She helped me with reserving a car, and making all the changes and updates I wanted. She was on top of everything through production and delivery. She helped me with reserving a car, and making all the changes and updates I wanted. She was on top of everything through production and delivery. Even financing was easy. I am totally thrilled with my new Corolla Cross! More

Recently had dealership to order a part for my 2010 Camry SE and had the opportunity to meet Dana Reed. From the ordering process through the return visit for the part installation, Dana was very cordial an SE and had the opportunity to meet Dana Reed. From the ordering process through the return visit for the part installation, Dana was very cordial and very professional. She was very thorough with explanations on order form as well as invoices, etc. Dana Reed is a very valuable asset to Toyota services. More

I had my 2010 Corolla in for its 140,000 mile service over the last week. Stewart Winstead was my contact for this maintenance. Stewart explained what was needed & reminded me of several recommendation f over the last week. Stewart Winstead was my contact for this maintenance. Stewart explained what was needed & reminded me of several recommendation from my last time that I had brought my Toyota in that I had not gotten done. This was very helpful due to the low cost of this visit allowing me to catch up on suggested maintenance. Very happy with my trip to loyalty Toyota. Doug laban More

Work was done in a timely manner , Brian Johnson was courteous and helpful and I would feel comfortable calling him for future concerns or regularly scheduled maintenance courteous and helpful and I would feel comfortable calling him for future concerns or regularly scheduled maintenance More