Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,280 Reviews
Call Dealership (804) 796-1800
View Awards

2000 Walthall Center Dr

Chester, VA

23831

Directions

By Type

Showing 1,280 reviews

April 22, 2022

Dana Reed from Loyalty Toyota did a great job taking care of my FJ. THANKS. More

by bbalref
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
Apr 22, 2022 -

Loyalty Toyota Richmond responded

We are so glad that Dana could be of assistance to you, and we greatly appreciate you taking the time to leave her this 5-star review! It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

April 21, 2022

Bailey Romain is very professional and friendly as well as the other staff. I had my child with me who can be challenging most time due to her special needs but Bailey along with other staff members made More

by classylady318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
names unknown
Report | Print
Apr 21, 2022 -

classylady318 responded

Excellent services and friendly staff.

Apr 22, 2022 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave us this positive review! We are so glad that Bailey provided you with the quality service that you so much deserve. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

April 20, 2022

Dana Reed displays exceptional customer service and she was able to get my service done before lunchtime so I would not have to wait for hours. More

by katrina.wright1148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
Apr 20, 2022 -

Loyalty Toyota Richmond responded

Katrina, Thank you so much for your positive review! We are so glad that Dana could get your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service!

April 17, 2022

Excellent service. Wonderful staff. I dealt with Guy Gordon. He's by far the best salesman I've ever dealt with. Very down to earth and knowledgeable. More

by Gigamel82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy gordon,, farley
Report | Print
Apr 17, 2022 -

Gigamel82 responded

I enjoyed dealing with loyalty toyota.highly recommend it. Couldnt have asked for better service. Guy Gordon is awesome.

Apr 19, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review and recommendation! We are delighted that Guy provided you with exceptional care throughout your visit. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future!

April 14, 2022

Excellent customer service. Heather Huffman was wonderful! I am very please every time I have my RAV4 service. Thank you so much! More

by DeJuana Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Huffman
Report | Print
Apr 14, 2022 -

Loyalty Toyota Richmond responded

DeJuana, Thank you for your 5-star rating! We are so glad that Heather and the team consistently provide you with top-notch service! It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!

April 14, 2022

It was easy to make the appointment. I was greeted right away when I arrived. More

by Gwgccoburn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Report | Print
Apr 14, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that our team could provide you with a smooth, 5-star experience! It is our pleasure to serve you. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service!

April 12, 2022

Bailey Roaman worked professionally to make my service visit quick and easy. I appreciate his enthusiasm for the job. As a young rookie on the job, I feel he will do well. Thanks for your service on April More

by mjpalmer52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Roaman
Report | Print
Apr 13, 2022 -

Loyalty Toyota Richmond responded

Thank you for leaving Bailey this positive review! It is our pleasure to serve you, and he will be honored to her of your kind words, Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

April 09, 2022

David busby is fabulous and so easy to work with. I ask for him each time I need service because he is so responsive and helpful. More

by Sfarley.rn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David busby
Report | Print
Apr 13, 2022 -

Loyalty Toyota Richmond responded

Thank you for leaving David this positive review! He will be honored to hear of your very kind words and to know that you deeply value his service. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

April 09, 2022

Always great customer service at Loyalty. Bailey was very nice and did well with keeping me updated on my car status. I appreciate the service appointment scheduler who I believe her name was More

by iwooden17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey St. Roman, Frances Deleon
Report | Print
Apr 13, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your excellent review! Offering quality and efficient service is so important to us, and we are pleased that Bailey and the team provided you with nothing less. We hope to see you again the next time your vehicle is ready for service. Safe travels!

April 08, 2022

We had such a great experience with loyalty Toyota ! ! Biju was awesome very knowledgeable of the cars and walked us through buying process every step of the way. We were in and out with our brand new ca More

by Elizabethwarner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biju
Report | Print
Apr 08, 2022 -

Loyalty Toyota Richmond responded

Elizabeth, Thank you so much for your positive review! We are so glad that Biju provided you with top-notch service throughout your visit. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! We hope for an opportunity to work with you again in the future!

1
...
30
31
32
...
128