Loyalty Toyota Richmond

My service tech was Bailey R and Roman, very helpful and friendly. with a lot of energy at 7:30 in the morning. I decided to drop off this time instead of waiting. I didn't know they had shutter service u friendly. with a lot of energy at 7:30 in the morning. I decided to drop off this time instead of waiting. I didn't know they had shutter service until my sister told me. Dropped off at home, vehicle ready by 9:30am, picked up from home within 30 minutes of calling. Back at dealer Bailey review service and recommendations with prices. Back home by 1:30pm and back to work. Did not have to miss a day out of work. Also, like ideal I was texted service work and recommendations ahead of time with prices, so I knew what I had to pay before I got there. No surprises. Shutter driver very nice and knew his surroundings. Came right back to drop off without an address. More

Karen was extremely helpful. She had lots of energy and was very personable.She made sure she had most of the paper work completed before I showed up to pick up my new suv. She had lots of energy and was very personable.She made sure she had most of the paper work completed before I showed up to pick up my new suv. More

My service tech, Bailey Romain, is a pleasure to work with. Knows you, remembers what you like, gets you thru on time or ahead of time with. Knows you, remembers what you like, gets you thru on time or ahead of time More

Todd Foster was exceptional! ! Excellent communication skills organized and informed!! Loyalty is my go to place!! Service dept is excellent!! I will search out Todd Foster for fu ! Excellent communication skills organized and informed!! Loyalty is my go to place!! Service dept is excellent!! I will search out Todd Foster for future business!!! More

Dana Reed and David did a great job. Very accommodating and helpful . Thank you . First choice to consider when it comes to get service for the car. Very accommodating and helpful . Thank you . First choice to consider when it comes to get service for the car. More

Michael Stith was very friendly and professional. Services were recommended and they were able to do it at the same visit while I waited. Services were recommended and they were able to do it at the same visit while I waited. More

Excellent customer care. Good service. Answered all the questions and well explained. Over all excellent Good service. Answered all the questions and well explained. Over all excellent More

The sales representative Karen was excellent. Overall great experience at this dealership. Everything worked out smoothly. Overall great experience at this dealership. Everything worked out smoothly. More

Beware of this dealership. Bought like new rav4, windshield leaked like a river in rain. They said it was clips that it needed. Clips on line were 30 dollars for a bag full. Bought like new rav4, windshield leaked like a river in rain. They said it was clips that it needed. Clips on line were 30 dollars for a bag full. Bill was 614 dollars. Horrible. They never tested the windshield after supposedly fixing it. On top of this dilemma they tried to charge us a diagnostic fee of 150 to see if windshield leaked. Class act. You sold us the car with a leaking windshield. You should have stood behind it. More