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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,280 Reviews
Call Dealership (804) 796-1800
View Awards

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,280 reviews

May 04, 2022

David busby was a fantastic service advisor. Kept me up to date on everything going on with my vehicle!!!! More

by Mrs.zufelt08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David busby
Report | Print
May 04, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! Offering thorough and efficient service is so important to us, and we are glad that David provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

May 01, 2022

Well it’s a car dealership and ultimate goal is to sell cars and ensure maintenance. My maintenance advisor does make this task a little easier though with understanding the needs of the car and my needs f More

by Delta17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Report | Print
May 04, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are glad that our team took great care of you and your automotive needs. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

April 30, 2022

We love it here because of Dana Reed. I am going to “boast”. Rarely do you receive good-decent service anywhere these days, but with Dana… 5 Star service! She goes above and beyond the c More

by Leslie Olguin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana, Reed
Report | Print
May 04, 2022 -

Loyalty Toyota Richmond responded

Leslie, Thank you for taking the time to leave Dana this wonderful review! She will be honored to hear of your very kind words and to know that you deeply value her service! Please do not hesitate to let us know how she and the team may be of further service to you in the future! Safe travels!

May 04, 2022 -

Leslie Olguin responded

It was well worth my time to send the review. Dana truly is worthy of it! Please thank her again for me. Leslie Olguin

April 29, 2022

Dana Reed and the staff in the service department have taken great care of me for over 10 years. More

by Christi092
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
May 04, 2022 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We are honored by your repeat business, and we are so glad that Dana and the team could consistently provide you with top-notch service! It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

April 29, 2022

I M very with my purchase of vehicle from loyalty Toyota, many thanks to Bijju, ur people’s man. More

by Sivaprasad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bijju
Report | Print
Apr 29, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We greatly appreciate the opportunity to work with you, and we are so glad that Biju could provide you with a top-notch experience! If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call!

April 29, 2022

Dana Reed Excellent Customer Service! Endured I understood The Issue with my vehicle! Val Berry More

by LaWanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Val Berry
Report | Print
Apr 29, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that Dana provided you with top-notch service throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

April 28, 2022

Guy Gordon is always very helpful and a pleasure to deal with on a vehichle purchase More

by kmbgf1463
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Gordon
Report | Print
Apr 28, 2022 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We greatly appreciate the opportunity to work with you, and we are so glad that Guy consistently provides you with top-notch service! It is our pleasure to assist you in any way possible. Wishing you the safest of travels- on behalf of the entire team!

April 27, 2022

Brittany Tench Is always a a pleasure to work with at Loyalty Toyota! She’s always open and honest about repairs/prices. She underpromises and over delivers each and every time! I recommend choosing Brit More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tech
Report | Print
Apr 28, 2022 -

Loyalty Toyota Richmond responded

Carlos, Thank you for taking the time to leave Brittany this positive review and recommendation! We are so glad that she consistently takes great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that Brittany and the team may help you with!

April 26, 2022

Stewart Winstead has been my customer service rep at Loyalty Toyota for a number of years. The service he provides is efficient, friendly, and honest. I look forward to working with him in the future. More

by lauraoconnor34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Apr 26, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! We are honored that you continue to confide in us with your automotive needs, and we are overjoyed that Stewart consistently provides you with top-notch service! We look forward to continue providing you and your vehicle with our best care in the years to come. Safe travels!

April 24, 2022

Farley Perkins, General Manager and new associate, Jack Huang were great. Shop at Loyalty Toyota. More

by juwanda.trnr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farley Perkins, Jack Huang
Report | Print
Apr 26, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! We are so glad that Farley and Jack provided you with top-notch service throughout your visit. We hope for an opportunity to work with you again in the future. Safe travels!

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