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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,280 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,280 reviews

September 20, 2024

very clean and the staff was very helpful everyone was very friendly the best to buy from More

by harleysmom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
guy girdon
Report | Print
Sep 20, 2024 -

Loyalty Toyota Richmond responded

Harleysmom, We are grateful for you leaving us this extraordinary review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with 5-star service. We are pleased to know that they were very helpful and friendly. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Loyalty Toyota team!

September 20, 2024

Stewart Winstead was knowledgeable, professional, and friendly—service was provided with a smile. I would like to thank him for everything. More

by pat_cole_09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Sep 20, 2024 -

Loyalty Toyota Richmond responded

Pat, Thank you for leaving Stewart this amazing review! We are glad to hear that Stewart took exceptional care of you and your automotive needs. We are happy to know that he was knowledgeable, professional and friendly. Please do not hesitate to let us know how we may be of further service to you.

September 11, 2024

Brittany Tech at loyalty Toyota is incredible to work with! Great vehicles, excellent service, and you don't have to wait long at all for your vehicle to be serviced! More

by joeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Tech
Report | Print
Sep 24, 2024 -

Loyalty Toyota Richmond responded

Joeh, We are grateful for you leaving Brittany this wonderful review! We are thrilled to hear that Brittany took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she was incredible to work with. Please drive safely and do not hesitate to let us know how we may be of further service to you.

August 31, 2024

Easy to work with. Excellent service. Fast appointment, went over all concerns and asked if I had questions More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Report | Print
Sep 06, 2024 -

Loyalty Toyota Richmond responded

Bill, Thank you for your positive review! We are glad that our team provided you with quality and efficient service. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

August 28, 2024

I was impressed with the service, very professional and polite, Stewart Winstead had always had been very professional, very satisfied customer. More

by Eddy nicolas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Sep 09, 2024 -

Loyalty Toyota Richmond responded

Eddy, Thank you for your wonderful review! Providing top-notch service is so important to us here at Loyalty Toyota, and we are glad that Stewart's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

August 25, 2024

Christapher Blanc was great I would definitely come back and get a car from him. More

by Kiarah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christapher Blanc, Hassan Bah
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Sep 09, 2024 -

Loyalty Toyota Richmond responded

Kiarah, Thank you for your kind review! Christapher will be delighted to know how confident you are in his efforts. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call.

August 22, 2024

We have been dealing with Loyalty for years and the service department has always been so helpful and we have always dealt with Stewart Winstead who is very professional and courteous and always expla More

by hdmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Aug 23, 2024 -

Loyalty Toyota Richmond responded

Providing immaculate and quality service is so important to us here at Loyalty Toyota and we are glad that Stewart's efforts could meet your satisfaction! We are thrilled to know that he was so helpful, very professional and courteous. We wish you safe travels until we meet again!

August 22, 2024

Stewart Winstead did a great job ensuring that our 2005 Sienna van was properly serviced (for a failed Oxygen sensor), just as he has done for more than 20 years (including the Previa van we had before the More

by BLZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Aug 23, 2024 -

Loyalty Toyota Richmond responded

BLZ, Thank you for leaving Stewart this amazing review! We are glad to hear that Stewart took exceptional care of you and your automotive needs. We are happy to know that he did a great job and has earned your trust. We appreciate your continued business with us. We look forward to continue serving you and your future automotive needs for many more years to come. Please do not hesitate to let us know how we may be of further service to you.

August 20, 2024

Guy Gordon and Cheyne Hoke were very helpful. Guy is very knowledgeable and was great through the whole process. More

by poisun2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guy Gordon, Cheyne Hoke
Report | Print
Aug 21, 2024 -

Loyalty Toyota Richmond responded

poisun2, Thank you for leaving Guy and Cheyne this terrific review! We are so appreciative of the opportunity to work with you and we are glad that they could provide you with stellar service. We are happy to know that they were very knowledgeable and great. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Loyalty Toyota team!

August 16, 2024

Checking into the service center is great and easy Everyone is very polite and professional More

by Mg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheyenne holt
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Aug 21, 2024 -

Loyalty Toyota Richmond responded

Mg, We are grateful for you leaving us this stunning review! We are thrilled to hear that our team took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that they were very polite and professional. Please drive safely and do not hesitate to let us know how we may be of further service to you.

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