Loyalty Toyota Richmond

Mr. Patrick Way assisted in my oil change and overall assessment of my car. He was thorough in explaining detailed findings and addressed concerns or questions I had. Mr. Way demonstrated extreme profes assessment of my car. He was thorough in explaining detailed findings and addressed concerns or questions I had. Mr. Way demonstrated extreme professionalism in performing his duties to provide exceptional customer service. Mr. Way is a valuable asset to your team and, should be recognized as such! My THANKS to Mr. Patrick Way for job well done -- KUDOS to him! More

This place is very welcoming It has a lot of comfortable seats for everyone to enjoy while waiting. comfortable seats for everyone to enjoy while waiting. More

Guy is the best salesman out! What usually is a stressful process was fast, fun smooth, and easy with Guy Gordon as our salesman. What usually is a stressful process was fast, fun smooth, and easy with Guy Gordon as our salesman. More

Very nice and helpful to us , stay on top of everything . Making sure we are well taken care of . Thank you Tae Making sure we are well taken care of . Thank you Tae More

Patrick Way was so professional. He communicate very well. There was an problem with my car. Mr. Way took care of it right away. I recommend to see Mr. Way for services. He communicate very well. There was an problem with my car. Mr. Way took care of it right away. I recommend to see Mr. Way for services. More

I had an alternator put in. They put it in ahead of schedule and Mr David Busby kept me informed on the repair progress. The price was within the range of the other auto repair They put it in ahead of schedule and Mr David Busby kept me informed on the repair progress. The price was within the range of the other auto repair shops in the area. Over I am very well please was their service and I plan to use them in the future. More

Jennifer Huffman and Karen Jarelle went above and beyond. I would recommend them and this dealership 1000 times. I’ve now purchased 3 Toyotas and each experience was wonderful. Karen is truly my go too and J I would recommend them and this dealership 1000 times. I’ve now purchased 3 Toyotas and each experience was wonderful. Karen is truly my go too and Jennifer is following right along in her footsteps. You will not be disappointed!! More

Excellent customer service and flexibility—truly. Takes personal circumstances into consideration and works with you. Takes personal circumstances into consideration and works with you. More

Loyajty Toyota, and particularly Guy Gordon, did a great job getting our new 2022 Corolla Hatchback SE to us all the way from Japan. Mr. Gordon is a fun guy to work with. job getting our new 2022 Corolla Hatchback SE to us all the way from Japan. Mr. Gordon is a fun guy to work with. More

Life been extremely busy for me, I knew my car needed service, and Michael Stith made it happen for me. This guys been loyal to the Toyota family members (myself included). I had just a small window to g service, and Michael Stith made it happen for me. This guys been loyal to the Toyota family members (myself included). I had just a small window to get it done and was a bit discouraged since they were booked for the month. Mike gave me a call back and I practically FLEW up there. Look at GOD… needless to say I’m really pleased with his efforts to reflect LOYALTY TOYOTA of Richmond. Just want to say thank you for coming through for me, and providing professional service every time. More