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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,280 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,280 reviews

May 26, 2022

Service Dept & Phil Wood did an excellent job getting an ontime servicing of my RAV4 ! More

by Ron
Recommend Dealer
Yes
Employees Worked With
Phil Wood
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May 26, 2022 -

Loyalty Toyota Richmond responded

Ron, Thank you so much for your positive review! We are so glad that Phil and the team took great care of you and your vehicle! It is our pleasure to serve you. Wishing you the safest of travels- on behalf of the entire team!

May 21, 2022

Biju & S. K. were awesome! They made the process go smoothly & continuously kept me up to date. More

by Lauren.shires104
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biju & S.K.
Report | Print
May 24, 2022 -

Loyalty Toyota Richmond responded

Lauren, Thank you so much for your positive review! We are so glad that Biju and SK could provide you with a smooth, 5-star experience! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future! Safe travels!

May 18, 2022

My advisor communicated with me during the entire process to keep me updated while served. More

by Rowena Cannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
May 18, 2022 -

Loyalty Toyota Richmond responded

Rowena, Thank you so much for your positive review! We are so glad that our team took great care of you throughout your visit. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

May 17, 2022

Michael Stith is courteous and very professional. He always gave straightforward estimates of work required and work recommended in both of my Toyota vehicles each and every time. Michael always sta More

by Franko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Report | Print
May 17, 2022 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave Michael this excellent review and recommendation! Providing thorough and efficient service is so important to us, and we are pleased that his efforts met your satisfaction! We hope that you continue to choose us for all of your future automotive needs. Safe travels!

May 15, 2022

Bailey Romaine is an excellent service rep. He is personable, and thorough. He explained my problems, and options to remedy them. Your dealership is always neat and clean. Thank you! More

by Purcell_bailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Romaine
Report | Print
May 17, 2022 -

Loyalty Toyota Richmond responded

Thank you for leaving Bailey this wonderful review! We are so glad that he took great care of you throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

May 14, 2022

Prompt service pulled up got my information and truck being serviced nice and courteous people More

by Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Busby
Report | Print
May 17, 2022 -

Loyalty Toyota Richmond responded

Henry, Thank you so much for your positive review! We are so glad that our team provided you with top-notch service throughout your visit. We hope to see you again the next time your vehicle is ready for service. Safe travels!

May 13, 2022

efficient, professional, timely, pleasant to talk to. Area is clean and well maintained and cheery. More

by cloudtop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Gumbert
Report | Print
May 13, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are pleased that our team provided you with nothing less. It is our pleasure to assist you in any way possible. Safe travels!

May 08, 2022

Dana Reed provided outstanding service. I understood the estimated costs, wait times, and any issues with my RAV. More

by goaus03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
May 10, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that Dana took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

May 06, 2022

Bailey Romain took us in from the road got our paper work filled out and keep us advised I realize dealership was busy and advised he had made all arrangements for me to leave vehicle and get into a rental More

by Leroy.kimball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
May 06, 2022 -

Loyalty Toyota Richmond responded

Leroy, Thank you so much for your positive review! We are so glad that Bailey provided you with the quality care that you deserve, and he will be honored to hear of your kind words. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

May 05, 2022

Stewart Winstead always great to deal with, in/out very efficiently, no BS. Good feedback texts and messages systems to stay up to date, More

by Truckman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
May 05, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! Offering thorough and efficient service is so important to us, and we are pleased that Stewart consistently provides you with nothing less. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

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