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Loyalty Toyota Richmond
Chester, VA
1,333 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 31, 2022
Service Advisor-Patrick Way was very courteous & provided all the information & explained in detail my needs. Great personality & was a pleasure having him looking out for me. provided all the information & explained in detail my needs. Great personality & was a pleasure having him looking out for me. More
by Judywilson057
Employees Worked With
Patrick Way
August 28, 2022
Bailey Romaine was friendly but I think overall Loyalty needs to focus on greeting each customer no matter who they are . When I first arrived for my appointment the two vehicles behind me was waited on fi needs to focus on greeting each customer no matter who they are . When I first arrived for my appointment the two vehicles behind me was waited on first . I felt like I was being ignored and treated unfairly . So , I think that would of drove some customer 's away . It's important that you acknowledge your customers ! More
by michaelrjoyce5x5
Employees Worked With
Bailey Romaine
August 27, 2022
Just procured a 4Runner from Loyalty Toyota and the sales rep, Wayne Epps, was excellent across the board. My 3rd vehicle purchased from Wayne and will refer him to friends interested in buying their next ve rep, Wayne Epps, was excellent across the board. My 3rd vehicle purchased from Wayne and will refer him to friends interested in buying their next vehicle. More
by Gibbsallen
Employees Worked With
Wayne Epps, lady that helped complete the paperwork, also young lady that helped with the walk around.
August 27, 2022
Fast and excellent service. From the young man who assisted me in buying my car, Sergeo, to the entire finance team that worked so hard to get me the best deal and the service d From the young man who assisted me in buying my car, Sergeo, to the entire finance team that worked so hard to get me the best deal and the service department that was more than efficient, Frances made my first service appointment over the top! More
by cleo4cole
Employees Worked With
Frances De Leon, Jason(service tech), Sergeo Motsou
August 26, 2022
Brittany is excellent service advisor, responsive, always cheerful and helpful explaining work being done or recommended. Loyalty no longer accepts competitors discount coupons which is disappointing. cheerful and helpful explaining work being done or recommended. Loyalty no longer accepts competitors discount coupons which is disappointing. More
by Robert O
Employees Worked With
Brittany Tench
August 25, 2022
I Deborah Pleasant rated Mike Myers with an excellent rating. Mr. Myers made the experience with Loyalty Toyota both fun, hassle free, and rewarding. Mr. Myers has an outgoing, down to earth personality rating. Mr. Myers made the experience with Loyalty Toyota both fun, hassle free, and rewarding. Mr. Myers has an outgoing, down to earth personality that is accompanied with a smile from the beginning of the visit to end. He is a great asset to Loyalty Toyota. More
by Deborah P
Employees Worked With
Mike Myers
August 23, 2022
I always have my car serviced here. I love the updated system! I drop off or wait with my car and I get a text as soon as its ready. My service tech Patrick was poilte. Informative an I love the updated system! I drop off or wait with my car and I get a text as soon as its ready. My service tech Patrick was poilte. Informative and helpful. More
by Artistjazz77
Employees Worked With
Patrick
