Loyalty Toyota Richmond

We had the best experience at Loyalty Toyota! Our agent Biju Kanamkombil was absolutely wonderful. He worked hard to find us our perfect suv and make our experience good. We had an unfortunate ev Our agent Biju Kanamkombil was absolutely wonderful. He worked hard to find us our perfect suv and make our experience good. We had an unfortunate event happen with our Escalade which left us without a vehicle. They were compassionate, caring, and wanted to make sure we were taken care of. I can’t thank Biju and Loyalty Toyota for making our car buying experience 5 star! More

Loyalty Toyota is the best. Any time we need service, Stewart Winstead goes out of his way to help us. I needed an inspection and took my 2019 Four runner in to leave it until Any time we need service, Stewart Winstead goes out of his way to help us. I needed an inspection and took my 2019 Four runner in to leave it until they could get to it and Stewart took care of it the same day with no problem. More

Always great people to work with when have my car serviced always very professional and willing to go out of there way to help serviced always very professional and willing to go out of there way to help More

Staff is always polite, professional and they work to get you in and out as quickly as possible. Also very thorough in their explanation of service needed and received. you in and out as quickly as possible. Also very thorough in their explanation of service needed and received. More

I really don’t have any problems because Brian Johnson make sure all problems solved. make sure all problems solved. More

My service tech was Bailey R and Roman, very helpful and friendly. with a lot of energy at 7:30 in the morning. I decided to drop off this time instead of waiting. I didn't know they had shutter service u friendly. with a lot of energy at 7:30 in the morning. I decided to drop off this time instead of waiting. I didn't know they had shutter service until my sister told me. Dropped off at home, vehicle ready by 9:30am, picked up from home within 30 minutes of calling. Back at dealer Bailey review service and recommendations with prices. Back home by 1:30pm and back to work. Did not have to miss a day out of work. Also, like ideal I was texted service work and recommendations ahead of time with prices, so I knew what I had to pay before I got there. No surprises. Shutter driver very nice and knew his surroundings. Came right back to drop off without an address. More

Karen was extremely helpful. She had lots of energy and was very personable.She made sure she had most of the paper work completed before I showed up to pick up my new suv. She had lots of energy and was very personable.She made sure she had most of the paper work completed before I showed up to pick up my new suv. More

My service tech, Bailey Romain, is a pleasure to work with. Knows you, remembers what you like, gets you thru on time or ahead of time with. Knows you, remembers what you like, gets you thru on time or ahead of time More

Todd Foster was exceptional! ! Excellent communication skills organized and informed!! Loyalty is my go to place!! Service dept is excellent!! I will search out Todd Foster for fu ! Excellent communication skills organized and informed!! Loyalty is my go to place!! Service dept is excellent!! I will search out Todd Foster for future business!!! More