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Loyalty Toyota Richmond

Chester, VA

4.8
1,305 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,305 reviews

August 13, 2022

Loyajty Toyota, and particularly Guy Gordon, did a great job getting our new 2022 Corolla Hatchback SE to us all the way from Japan. Mr. Gordon is a fun guy to work with. More

by nmustoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Gorden
Aug 16, 2022 -

Loyalty Toyota Richmond responded

Congratulations on your new vehicle! We are so appreciative of the opportunity to work with you, and we are so glad that Guy took great care of you! It is our pleasure to assist you in any way possible. Thank you so much for your positive review! Safe travels!

August 12, 2022

Life been extremely busy for me, I knew my car needed service, and Michael Stith made it happen for me. This guys been loyal to the Toyota family members (myself included). I had just a small window to g More

by Mr B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Aug 16, 2022 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave us this positive review! We are so glad that Mike took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

August 08, 2022

The dealership is rated by the person I deal with. Stewart Winstead is my go to guy and I am very happy. More

by rfljr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Aug 10, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are happy to hear that Stewart provided you with top-notch service! He will be honored to know how confident you are in his efforts. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!

August 05, 2022

Great job Michael Stilt he was very patient and accomplished what I need it for my car More

by victor_guzman54@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Aug 05, 2022 -

Loyalty Toyota Richmond responded

Victor, Thank you so much for your positive review! We are happy to hear that Michael provided you with top-notch service. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service!

July 31, 2022

My husband and I have nothing but great things to say about Loyalty Toyota! We were struggling to find a nice used car in our budget, Claudio Goedhart the finance manager was happy to help us immediately More

by calleybucka
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudio Goedhart, Ciara Futrell
Aug 03, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! We are honored that you took the time to visit us, and we are so glad that Claudio and Ciara took great care of you and made your experience with us an all-around success. It is our pleasure to assist you in any way possible. We warmly congratulate you and your husband on your new vehicle- on behalf of the entire team! Safe travels!

July 30, 2022

Loyalty Toyota has always looked out for my best interests! Never disappoints in what I’m looking for! More

by Silvajm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Aug 03, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are s o glad that our team consistently takes great care of you. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!

July 29, 2022

Brittany always takes excellent care of me and you can tell that she cares about her clients and that I’m not just a number or another appointment to her. More

by uvcf34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
EJ Clark
Jul 29, 2022 -

Loyalty Toyota Richmond responded

Thank you for leaving Brittany this wonderful review! She will be delighted to hear of your very kind words and to know how greatly you value her efforts. We wish you the safest of travels. Please do not hesitate to let us know how Brittany and the team may serve you again!

July 26, 2022

I have purchased several cars from priority Toyota and one of my favorite perk’s is the free oil change. Thank you Stewart Winstead for your help! More

by hurislyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Jul 26, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are honored by your continued business, and we are so glad that Stewart and the team could consistently provide you with top-notch service! Please do not hesitate to let us know how we may be of further service to you in the future! Safe travels!

July 26, 2022

Service department refuses to fix the problem with my media ports because it is an intermittent problem and they can’t replicate it. This car has 21000 miles and is still under warranty and the music sys More

by Charlie
Customer Service
Recommend Dealer
No
Employees Worked With
Dana Reed
Jul 28, 2022 -

Loyalty Toyota Richmond responded

Hello, I am very sorry to hear that we did not meet your expectations for repairing an issue with your vehicle. For any repair concern, we do have to duplicate an issue to determine the cause of the failure, so we can make an accurate repair. We did attempt to duplicate the issue again at no cost to you when you were in for service this most recent visit, but as we were unable to duplicate it, we cannot order any parts. We did perform a radio update as a proactive measure and advised you to monitor the situation. As a retired computer scientist, I’m sure you understand the frustration of an intermittent failure, and how difficult it can be to properly diagnose these issues. Please contact us if the issue persists, and if we can determine the part has a defect, we are happy to perform the repairs under warranty at no cost to you. If you have any further questions, please contact Dana Reed at 804-518-3810. Thank you!

Jul 29, 2022 -

Charlie responded

As a retired computer specialist I, of course dealt with lots of intermittent failures but I don’t remember ever telling a user “Too bad. You will just have to be out of work until it breaks completely.” The failures were found and fixed.

July 26, 2022

Stewart Winstead is the best service manager. I have worked with him for many years and can justify my comment as I have had to use others when he was unavailable. Steward deserves a bonus for h More

by rldunn4
Customer Service
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Jul 27, 2022 -

Loyalty Toyota Richmond responded

Thank you for your glowing review! We are so proud that we are able to continue offering you exceptional service over the years! As you know, we strive to offer our customers exceptional service both before and after the sale. Wonderful employees like Stewart Winstead make that possible! If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help! Thank you for your loyalty!

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