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Loyalty Toyota Richmond
Chester, VA
1,305 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 01, 2022
This dealership has friendly, helpful and professional customer service representatives who give extra good service! They do work in a timely manner. customer service representatives who give extra good service! They do work in a timely manner. More
by Appreciative Driver
Employees Worked With
Stewart Winstead
September 01, 2022
I have been going to the Toyota dealership in Colonial Heights for five years. David Busby has been one of the most caring, sincere and helpful people I have ever dealt with. Heights for five years. David Busby has been one of the most caring, sincere and helpful people I have ever dealt with. More
by R Sayko
Employees Worked With
David Busby
August 31, 2022
Service Advisor-Patrick Way was very courteous & provided all the information & explained in detail my needs. Great personality & was a pleasure having him looking out for me. provided all the information & explained in detail my needs. Great personality & was a pleasure having him looking out for me. More
by Judywilson057
Employees Worked With
Patrick Way
August 28, 2022
Bailey Romaine was friendly but I think overall Loyalty needs to focus on greeting each customer no matter who they are . When I first arrived for my appointment the two vehicles behind me was waited on fi needs to focus on greeting each customer no matter who they are . When I first arrived for my appointment the two vehicles behind me was waited on first . I felt like I was being ignored and treated unfairly . So , I think that would of drove some customer 's away . It's important that you acknowledge your customers ! More
by michaelrjoyce5x5
Employees Worked With
Bailey Romaine
August 27, 2022
Just procured a 4Runner from Loyalty Toyota and the sales rep, Wayne Epps, was excellent across the board. My 3rd vehicle purchased from Wayne and will refer him to friends interested in buying their next ve rep, Wayne Epps, was excellent across the board. My 3rd vehicle purchased from Wayne and will refer him to friends interested in buying their next vehicle. More
by Gibbsallen
Employees Worked With
Wayne Epps, lady that helped complete the paperwork, also young lady that helped with the walk around.
August 27, 2022
Fast and excellent service. From the young man who assisted me in buying my car, Sergeo, to the entire finance team that worked so hard to get me the best deal and the service d From the young man who assisted me in buying my car, Sergeo, to the entire finance team that worked so hard to get me the best deal and the service department that was more than efficient, Frances made my first service appointment over the top! More
by cleo4cole
Employees Worked With
Frances De Leon, Jason(service tech), Sergeo Motsou
August 26, 2022
Brittany is excellent service advisor, responsive, always cheerful and helpful explaining work being done or recommended. Loyalty no longer accepts competitors discount coupons which is disappointing. cheerful and helpful explaining work being done or recommended. Loyalty no longer accepts competitors discount coupons which is disappointing. More
by Robert O
Employees Worked With
Brittany Tench
