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Loyalty Toyota Richmond
Chester, VA
1,333 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 07, 2022
David Busby is a top of line representative. Very concerned and on top on the things that matter. My time is top tier to me and getting the service I need. He deserves a raise! Thanks Loyatly fo Very concerned and on top on the things that matter. My time is top tier to me and getting the service I need. He deserves a raise! Thanks Loyatly for hiring him! More
by svccmichelle09
Employees Worked With
David Busby
October 05, 2022
Brittany Tench was my service adviser and as always she was pleasant and extremely helpful. I wouldn't consider taking my Toyota anywhere else. She explained all the services and that was appreciated. T was pleasant and extremely helpful. I wouldn't consider taking my Toyota anywhere else. She explained all the services and that was appreciated. There was a slight problem with my service engine light after the service but everyone was quick to correct it. More
by bpagirl
Employees Worked With
Brittany Tench
October 03, 2022
The service provider was very friendly, professional, knowledgeable and she provided updates on the status of my vehicle. Most importantly, her customer service was outstanding. Service well done. knowledgeable and she provided updates on the status of my vehicle. Most importantly, her customer service was outstanding. Service well done. More
by godfryw17
Employees Worked With
Can’t remember her name ( Only female) working
October 02, 2022
Patrick was excellent from my arrival to my last departure. There was a little issue when I left, I called Patrick and went back. He was sympathetic and apologetic. He went the extra mile and departure. There was a little issue when I left, I called Patrick and went back. He was sympathetic and apologetic. He went the extra mile and rectified the situation immediately. He constantly checked on me throughout my wait and offering any assistance possible. More
by Marnetta Medley
Employees Worked With
Patrick
September 26, 2022
S.K. Kalathil of Loyalty Toyota was very informative and gracious. He was the epitome of a great host throughout our experience. If you are looking for a new vehicle, I highly recommend going to see S.K. gracious. He was the epitome of a great host throughout our experience. If you are looking for a new vehicle, I highly recommend going to see S.K. More
by Bells
Employees Worked With
S.K. Kalathil
September 25, 2022
Gabe was fantastic, his communication throughout this process was amazing and he was very knowledgeable. Unfortunately, the management and financial department was a bit of a let down. When I ordered my process was amazing and he was very knowledgeable. Unfortunately, the management and financial department was a bit of a let down. When I ordered my vehicle months ago, there was an agreed upon price that was not honored due to a clerical error by a manager that was no longer employed there. I had an expectation of one price and it was changed when i went through finance and processing. More
by Wkmarlow2003
Employees Worked With
Gabriel
